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== What do I put in the description field? ==
In the description field '''describe the issue ''' in as much detail as possible.<br>'''Specify the date and time ''' when the issue happened.<br>If it’s related to orders, specify the '''Broker Order IDs ''' of the orders in question. You can find it in File -> New -> Order and Position Tracker -> Logs tab.
== Which boxes do I check? ==
'''Attach a screenshot'''<br>
Check this box to demonstrate the issue. If you have a multi-screen setup, screenshots of all the screens will be attached.
Make sure the issue is highlighted.<br>If necessary, send additional screenshots to our support email.
'''Attach log files to help us understand what happened'''<br>
Log files contain information about the internal MultiCharts processprocesses. We recommend always checking this box when sending reports.<div style="background-color: #E3FBE5;">'''Note''': If you have issues with '''real-time data''', make sure extended logging is enabled before sending a report. See [[How to Enable Extended Logging]]</div>
'''Attach minidump for crash analysis'''<br>
If the platform crashed, or it’s not responding, check this box when sending a report. Minidumps contain information about the crashed process. <br>It is important to collect dumps at the moment when the issue is reproduced, before MultiCharts is restarted.
'''Include backup of logs from previous sessions'''<br>
