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== Which boxes do I check? ==
'''Attach a screenshot'''<br>
Check this box to demonstrate the issue. If you have a multi-screen setup, screenshots of all the screens will be attached.
Make sure the issue is highlighted.
'''Attach log files to help us understand what happened'''<br>
Log files contain information about the internal MultiCharts process. We recommend always checking this box when sending reports.
'''Attach minidump for crash analysis'''<br>
If the platform crashed, or it’s not responding, check this box when sending a report. Minidumps contain information about the crashed process.
'''Include backup of logs from previous sessions'''<br>
Check this box if you restarted MultiCharts after the issue happened.
'''Include rarely used files'''<br>
Check this box to include the Quik data source log files
'''Open workspaces, desktops and active instrument settings'''<br>
Check this box if the issue is reproduced in a specific setup or if it’s script-related.
'''Data for all instruments'''<br>
Check this box to attach data for all the symbols in your database.
We recommend sending data only for the active instruments relevant for reporting.
'''Data for active instruments in the open workspaces'''<br>
Check this box to attach the data plotted in the open workspaces.
Instrument data is required when reporting incorrect data plotting or script calculation issues.
'''Include tick data'''<br>
Check this box to attach tick data if it’s important to reproduce the issue you’re reporting.
'''Active indicators in the open workspaces'''<br>
Check this box to attach scripts of the indicators used. Always check this box when reporting an indicator script calculation issue.
'''Active signals in the open workspaces'''<br>
Check this box to attach scripts of the indicators used. Always check this box when reporting a signal script calculation issue.
<div style="background-color: #E3FBE5;">Note: We do not use your scripts for any purposes other than investigating the reported issue. Scripts are not stored on our end after the issue is resolved.</div>
'''Custom resolution plugins'''<br>
Check this box if the issue you’re reporting is reproduced on a custom resolution chart.
'''Upload collected data to Help Desk'''<br>
Check this box to send an email with the report and selected data to the support email.
Uncheck this box to save the report on your machine without sending it to the support email.
[[Category:FAQ]]
