View source for How to solve digital rights management system connection problem

The below messages mean that MultiCharts cannot connect to the authorization server:<br>
'''No connection to MultiCharts authorization system'''<br>
'''There is no connection to the digital rights management system. No real-time data will be available'''

There are 2 possible reasons for this:
# Internet connection issues. Please check your Internet connection. 
# An anti-virus or firewall software is blocking MultiCharts authorization. Please try temporarily disabling your anti-virus and firewall software.<br>Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Ports # 443 and # 80 should be open. You can try to open '''www.mcauth.com''' page in your Internet Explorer browser (as MultiCharts is using its components for the authorization) and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to the DRM system.

If the issue persists, please [[How_to_Send_Reports|send us logs]] to analyze it or [http://www.multicharts.com/support/contact/ contact MultiCharts Support] for assistance.


[[Category:FAQ]]