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# Internet connection problems. Please check your Internet connection. If you have a proxy setup, please configure it properly (see more info here - [[How to Configure a Proxy Connection]]).<br>
# Anti-virus or firewall connection is blocking MultiCharts authorization. Please try to temporarily disable your anti-virus and firewall software and see if it solves the issue. Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Port # 80 is open. You can try to open '''www.mcauth.com''' page in your browser and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to DRM system.
If the problem persists, please [http://www.multicharts.com/support/contact/ contact MultiCharts Support]
