Changes

It is a 's common situation when for a customer expects to expect an order to be and executed when it is sent from MultiCharts, however , it can be rejected because of incorrect settings in MultiCharts or because of a broker's requirement not being met requirement of your broker.

In most cases you can find the reason of rejection on it was rejected in the Logs tab of the Order and Position Tracker (see [[Order and Position Tracker|Logs Tab]]). Below are the most common reasons for rejections, their description and a explanation of how a customer can fix them to make the an order be successfully submitted to the a broker.

This rejection message occurs when a user has incorrect [[Symbol Mapping]] settings.

Since MultiCharts can work with multiple data feeds and brokers, and most of these have an a unique instrument symbology and a set of required parameters for a correct order placement, there is a way the software can automatically set up a correct symbol mapping between the same symbols from different sources with different names and exchanges.

<div style="background-color: #E3FBE5;">'''Note''': Symbol mapping between the IB symbol on the chart and the IB symbol at the broker is set up automatically correct way and correctly only if you have added the symbol by means of via symbol lookup (see [[Data Sources Overview|Adding Symbol from Data Vendor Supplied List]]).</div>

This rejection message occurs when the user has an incorrect combination of Price Scale and Min. Movement in the [[Setting Properties#Editing an existing symbol properties|symbol's settings]].

If the settings are not correct, an order can be sent with a price that is not accepted on the broker 's end, because since for this particular symbol there is no such price.

In order to resolve the issue, please follow next these steps:# Find out how the symbols symbol updates.<div style="background-color: #E5F6FF;">'''Example 1''': If the symbol's prices changes from XXX.00 to XXX.05, it means that the Price Scale should be 1/100 and the Min. Movement should be 5.<div><div style="background-color: #E5F6FF;">'''Example 2''': If symbol's prices changes from X.123450 to X.123460, it means the Price Scale should be 1/1000000 and the Min. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1.<div>

# Find the symbol you are trading and make a , right-click on it and select '''Edit Symbol...'''# Click on the '''Settings''' tab and select correct '''Price Scale''' and '''Min. Movement'''. Click '''OK'''.<div style="background-color: #E3FBE5;">'''Note''': If the data sources are different, for example IQFeed is used for charting and IB is the broker. Both symbols representing the same security from these data providers should configured in QuoteManager.</div>

# Connect the required broker profile and open the Symbol Mapping settings by making a right-click on the broker profile in Trade Bar and selecting '''Symbol Mapping...'''# [[Symbol Mapping#Configure Chart Symbol|Manually reset the chart and broker symbols]] in all the lines where this particular symbol symbol is used.# If a new order is placed with an incorrect price, it 's price will be rounded to the nearest accepted value.