Changes

In most cases you can find the reason it was rejected in the Logs tab of the Order and Position Tracker (see [[Order and Position Tracker|Logs Tab]]). Below are the most common reasons for rejections, their description and explanation of how a customer can fix them to make an order be successfully submitted to a broker.

This rejection message occurs when a user has incorrect [[Symbol Mapping]] settings.

<div style="background-color: #E3FBE5;">'''Note''': Symbol mapping between the IB symbol on the chart and the IB symbol at the broker is set up automatically and correctly only if you have added the symbol via symbol lookup (see [[Data Sources Overview|Adding Symbol from Data Vendor Supplied List]]).</div>

This rejection message occurs when there is an incorrect combination of Price Scale and Min. Movement in the [[Setting Properties#Editing an existing symbol properties|symbol's settings]] of the broker instrument.

If the settings are not correct, an order can be sent with a price that is not accepted on the broker's end, since for this particular symbol there is no such price.

<div style="background-color: #E5F6FF;">'''Example''': You cannot place an order to buy at 1,650.01 for ES symbol, since the nearest available prices for this symbol are 1,650.00 and 1,650.25.</div>

In order to resolve the issue, please follow these steps:

# If a new order is placed with an incorrect price, its price will be rounded to the nearest acceptable value.

This rejection message occurs when no account is selected in '''Strategy Properties''' or on the '''Chart Trading Panel'''.

Trading accounts are selected separately for manual and auto trading.