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In most cases you can find the reason of rejection on Logs tab of Order and Position Tracker (see [[Order and Position Tracker|Logs Tab]]). Below are the most common reasons for rejections, their description and a explanation how a customer can fix them to make the order successfully submitted to the broker.
=== No Security Definition Has Been Found For This Request ===This rejection message occurs when the user has incorrect [[Symbol Mapping]] settings.
Since MultiCharts can work with multiple data feeds and brokers, and most of these have an unique instrument symbology and a set of required parameters for a correct order placement, there is a way the software can automatically set up correct symbol mapping between same symbols from different sources with different names and exchanges.
<div style="background-color: #E5F6FF;">'''Example''': @ES from IQFeed -> ESU2 from IB </div>
<div style="background-color: #E3FBE5;">'''Note''': Symbol mapping between IB symbol on chart and IB symbol at broker is set up automatically correct way only if you have added the symbol by means of symbol lookup (see [[Data Sources Overview|Adding Symbol from Data Vendor Supplied List]]).</div>
=== The Price Does Not Conform To The Minimum Price Variation For This Contract ===
This rejection message occurs when user has incorrect combination of Price Scale and Min. Movement in [[Setting Properties#Editing an existing symbol properties|symbol's settings]].
If settings are not correct, an order can be sent with a price that is not accepted on broker end, because for this particular symbol there is no such price.
<div style="background-color: #E5F6FF;">'''Example''': You cannot place an order to buy at 1,650.01 for ES symbol, since the nearest available prices for this symbol are 1,650.00 and 1,650.25.<div>
In order to resolve the issue, please follow next steps:
# Find out how the symbols updates.<div style="background-color: #E5F6FF;">'''Example 1''': If symbol's prices changes from XXX.00 to XXX.05, it means the Price Scale should be 1/100 and the Min. Movement should be 5.<div><div style="background-color: #E5F6FF;">'''Example 2''': If symbol's prices changes from X.123450 to XXX.123460, it means the Price Scale should be 1/1000000 and the Min. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1.<div>
# Open QuoteManager.
# Find the symbol you are trading and make a right-click on it -> Edit Symbol...
# Click on Settings tab and select correct Price Scale and Min. Movement. Click OK.<div style="background-color: #E3FBE5;">'''Note''': If the data sources are different, for example IQFeed is used for charting and IB is the broker. Both symbols representing the same security from these data providers should configured in QuoteManager.</div>
# Close MultiCharts and all its products. Make sure all [[MultiCharts Processes|MC processes]] are off.
# Restart MultiCharts.
# Plot the symbol on chart. Reload the chart by pressing CTRL+R.
# Connect required broker profile and open Symbol Mapping settings by making a right-click on the broker profile in Trade Bar and selecting Symbol Mapping...
# [[Symbol Mapping#Configure Chart Symbol|Manually reset chart and broker symbols]] in all lines where this particular symbol symbol is used.
# If new order is placed with incorrect price, it price will be rounded to nearest accepted value.
[[Category:FAQ]]
