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[[What is my MultiCharts User ID|Please make sure your MultiCharts version is '''8.8 or any newer version''']]. If it is not, please [http://www.multicharts.com/trading-software-download/| update MC software] using the following guide:
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<div style="background-color: #ffc0cb;">Windows Vista users: please make sure that you have all the latest Windows updates and Service Packs installed before following this guide. </div>
# Close all MultiCharts products and make sure all [[MultiCharts Processes]] are finished in Windows Task Manager.
# Click on '''Windows Start button''', then '''Run''' and type '''Regedit'''. Press '''Enter'''.
# Change the value of the '''NtfsDisable8dot3NameCreation''' key to '''0'''.
# Reboot the operation system.
# After the system is rebooted, uninstall follow the guide according to your MultiCharts version. [[What is my MultiCharts User ID|Please make sure your MultiCharts version is '''8.8 or any newer version''']]. If it is not, please [http://www.multicharts.com/trading-software-download/| update MC software] using the following guide:# Uninstall MultiCharts from your computer:
#* Windows '''Start'''
#* '''Control Panel'''
# Copy the whole '''Studies''' folder from the old location (for MC 32 bit: %allusersprofile%\TS Support\MultiCharts\StudyServer; for MC 64 bit: %allusersprofile%\TS Support\MultiCharts\StudyServer) to the new one (replacing the existing files).
# Restart MultiCharts.
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If your MultiCharts version is below 8.8 and you are uangle to update please follow these instructions:
# Open the '''compiler_error.log file'''. Depending on what path is written in the file you will have to rename several folders in one of 2 possible locations:
:* '''C:\ProgramData\TS Support\...''' (example for Windows 7/8); '''C:\Documents and Settings\All Users\Application Data\TS Support\...''' (example for Windows XP)
:* '''C:\Program Files\TS Support\...''' or '''C:\Program Files (x86)\TS Support\...''' depending on your Windows and MultiCharts version.
::# Rename the '''TS Support''' folder into '''TS SupportOld'''. Create new folder '''TS Support'''. Move everything from '''TS SupportOld''' into the new '''TS Support'''. Delete the '''TS SupportOld''' folder.
::# Open the new '''TS Support''' folder. Rename the '''MultiCharts''' folder into '''MultiChartsOld'''. Create new folder '''MultiCharts'''. Move everything from '''MultiChartsOld''' into the new '''MultiCharts'''. Delete the '''MultiChartsOld''' folder.
::# Open the new '''MultiCharts''' folder. Rename the '''StudyServer''' folder into '''StudyServerOld'''. Create new folder '''StudyServer'''. Move everything from '''StudyServerOld''' into the new '''StudyServer'''. Delete the '''StudyServerOld''' folder.
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In case an empty Study still does not compile, the location of system TEMP and TMP folders should be changed:
