How to solve digital rights management system connection problem: Difference between revisions

Revision as of 11:05, 2 February 2023

The below messages mean that MultiCharts cannot connect to the authorization server:
No connection to MultiCharts authorization system
There is no connection to the digital rights management system. No real-time data will be available

There are 2 possible reasons for this:

Internet connection issues. Please check your Internet connection.
An anti-virus or firewall software is blocking MultiCharts authorization. Please try temporarily disabling your anti-virus and firewall software.
Also, please make sure that MultiCharts has access to https://mcauth.com/, https://mcauth1.com/, https://mcauth2.com/ servers and Ports # 443 and # 80 should be open. You can try to open www.mcauth.com page in your Internet Explorer browser (as MultiCharts is using its components for the authorization) and if you can see a picture of a plant and “We’ll Have More Soon” text, you should be able to connect to the DRM system.

If the problem persists, please contact MultiCharts Support

@@ Line 1: / Line 1: @@
-If you see the following message it means that MultiCharts cannot connect to the authorization server:
+The below messages mean that MultiCharts cannot connect to the authorization server:<br>
+'''No connection to MultiCharts authorization system'''<br>
-''"There is no connection to the digital rights management system. No real-time data will be available."''
+'''There is no connection to the digital rights management system. No real-time data will be available'''
 There are 2 possible reasons for this:
+# Internet connection issues. Please check your Internet connection.
-# Internet connection problems. Please check your Internet connection.
+# An anti-virus or firewall software is blocking MultiCharts authorization. Please try temporarily disabling your anti-virus and firewall software.<br>Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Ports # 443 and # 80 should be open. You can try to open '''www.mcauth.com''' page in your Internet Explorer browser (as MultiCharts is using its components for the authorization) and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to the DRM system.
-# An anti-virus or firewall connection is blocking MultiCharts authorization. Please try to temporarily disable your anti-virus and firewall software and see if it solves the issue. Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Ports # 443 and # 80 should be open. You can try to open '''www.mcauth.com''' page in your Internet Explorer browser (as MultiCharts is using its components for the authorization) and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to the DRM system.
 If the problem persists, please [http://www.multicharts.com/support/contact/ contact MultiCharts Support]