Contact Customer Support
Our philosophy is that all of our users should get technical support of the highest quality. We have standard help and tutorials, but we will work with each client personally until all issues are resolved. We offer you the following ways to receive detailed, comprehensive and professional answers to your questions.
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If you can’t find s specific answer yourself, or if you would like resolve an issue in private, feel free to send us an email by filling out this form. We respond to each request within 12 hours and, in most complicated cases, within 24 hours. This time is required to reproduce the situation, understand it in detail, and resolve the issue. If you want us to call you back, make sure to leave your number and the best time to call.
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You can contact our support team for assistance through our live chat with just one click. Live chat is a web-based solution, no software installation is required, and it’s very easy to use. Entering live chat will open a private messaging window, with a technician responding in real-time. Our live chat is available Monday-Friday from 6:30 AM till 2:00 PM EST.
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You can also contact our customer support technicians directly over the telephone. If you are calling during our off-work hours or didn't have a chance to talk to our representatives, please leave us your voicemail with a short description of the issue and your contact information. We will contact you as soon as we receive your message. Phone support is available Monday-Friday from 6:30 AM till 2:00 PM EST.
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Remote Desktop Connection
If you're having a technical problem, it's likely that our support technicians will need to use a remote desktop connection to analyze and fix your issue. So, when calling us or using the live chat, please be aware that you'll probably need to download and use the TeamViewer utility. Click this button and select Run to allow us to connect.
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The discussion forum is a great place to research questions you may have, meet with other users, and post questions that interest you. The forum has a wealth of knowledge on all aspects of MultiCharts, tips, hints, and guides. New visitors and trial users can search and read the forum, while existing customers can post their own comments and start threads.
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If you need custom programming, or you want to add something custom to your MultiCharts, please fill out this form. Please provide a detailed description of what you would like us to do, and a representative will get in touch with you within 24 hours. Remember, the more information you initially provide, the better we will be able to address your request.
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