Contact Customer Support
Our philosophy is that all of our users should get technical support of the highest quality. We have standard help and tutorials, but we will work with each client personally until all issues are resolved.We are committed to provide the best quality support with experienced staff, technical expertise and timely responses.
Average e-mail response time is 1 hour*
Average waiting time over the phone is less than 30 seconds**
*E-mail support hours are 4:00 AM – 4 PM EST Monday - Friday. Typical response time is 1 hour during business hours.
**Phone support is available Monday-Friday from 6:30 AM until 4:00 PM EST
 |
If you can’t find a specific answer yourself, or if you would like resolve an issue in private, feel free to send us an email by filling out this form. Average response time is 1 hour during business hours. If you send your email outside of business hours, it will be answered the following day. If you want us to call you back, make sure to leave your number and the best time to call.
|
|
You can contact our support team for assistance through our Live Chat with just one click. Live Chat is a web-based solution, no software installation is required, and it’s very easy to use. Entering Live Chat will open a private messaging window, with a technician responding in real-time. Live Chat is available Monday-Friday from 6:30 AM till 4:00 PM EST. Currently we do not recommend you to use Google Chrome because of recently reported issues with Chrome and Live Chat console. The issues should be resolved in the next version of Google Chrome.
|
 |
 |
Phone
+1-888-340-6572
|
|
If you're having a technical issue, it's likely that our support technicians will need to use a remote desktop connection to analyze and fix your issue. Due to the complex nature of our product, remote connections are only performed from Live Chat. Please visit our Live Chat and follow instructions from the operator. You may be instructed to download and use the TeamViewer utility by clicking on this button and selecting 'Run'. |
 |
 |
The discussion forum is a great place to research questions you may have, meet with other users, and post questions that interest you. The forum has a wealth of knowledge on all aspects of MultiCharts, tips, hints, and guides. New visitors and trial users can search and read the forum, while existing customers can post their own comments and start threads.
|
|
If you need custom programming, or you want to add something custom to your MultiCharts, please fill out this form. Please provide a detailed description of what you would like us to do, and a representative will get in touch with you within 24 hours. Remember, the more information you initially provide, the better we will be able to address your request.
|
 |
MultiCharts |
MCFX |
OwnData |
Support |
Company |
Risk Warning:
Trading financial instruments, including foreign exchange on margin, carries a high level of risk and is not suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to invest in financial instruments or foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with trading and seek advice from an independent financial advisor if you have any doubts.
