Difference between revisions of "How to solve digital rights management system connection problem"
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| − | + | The below messages mean that MultiCharts cannot connect to the authorization server:<br> | |
| − | + | '''No connection to MultiCharts authorization system'''<br> | |
| − | '' | + | '''There is no connection to the digital rights management system. No real-time data will be available''' |
There are 2 possible reasons for this: | There are 2 possible reasons for this: | ||
| − | + | # Internet connection issues. Please check your Internet connection. | |
| − | # Internet connection | + | # An anti-virus or firewall software is blocking MultiCharts authorization. Please try temporarily disabling your anti-virus and firewall software.<br>Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Ports # 443 and # 80 should be open. You can try to open '''www.mcauth.com''' page in your Internet Explorer browser (as MultiCharts is using its components for the authorization) and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to the DRM system. |
| − | # An anti-virus or firewall | ||
If the problem persists, please [http://www.multicharts.com/support/contact/ contact MultiCharts Support] | If the problem persists, please [http://www.multicharts.com/support/contact/ contact MultiCharts Support] | ||
Revision as of 11:05, 2 February 2023
The below messages mean that MultiCharts cannot connect to the authorization server:
No connection to MultiCharts authorization system
There is no connection to the digital rights management system. No real-time data will be available
There are 2 possible reasons for this:
- Internet connection issues. Please check your Internet connection.
- An anti-virus or firewall software is blocking MultiCharts authorization. Please try temporarily disabling your anti-virus and firewall software.
Also, please make sure that MultiCharts has access to https://mcauth.com/, https://mcauth1.com/, https://mcauth2.com/ servers and Ports # 443 and # 80 should be open. You can try to open www.mcauth.com page in your Internet Explorer browser (as MultiCharts is using its components for the authorization) and if you can see a picture of a plant and “We’ll Have More Soon” text, you should be able to connect to the DRM system.
If the problem persists, please contact MultiCharts Support
