422
edits
Changes
Jump to navigation
Jump to search
Created page with "If MultiCharts processes are still running in the Task Manager after the crash, you can collect dump files yourself Please, go to http://www.microsoft.com/en-us/download/deta..."
If MultiCharts processes are still running in the Task Manager after the crash, you can collect dump files yourself
Please, go to http://www.microsoft.com/en-us/download/details.aspx?id=26798 and download Debug Diagnostic Tool.
After you have downloaded DebugDiag.msi and installed on your computer, please go to Windows Start menu -> All Programs -> Debug Diagnostics Tool -> Debug Diag
On first start of the application you will see the active "Select Rule Type" dialogue. Cancel it.
Now you should go to "Processes" tab.
Under this tab you should find the reqired process, right click on it -> create Mini Userdump
Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have 32 bit Operation System).
There you will be able to find 2 files for each of processes you have previously created dumps.
Please, copy them to your Desktop, because you won't be able to zip them in that folder. Zip the files on your Desktop and send it to us.
<div style="background-color: #E3FBE5;">Note: If you are using MultiCharts 32 bit on a 64 bit Operation System you should download 32 bit version of DebugDiag.
</div>
Please, go to http://www.microsoft.com/en-us/download/details.aspx?id=26798 and download Debug Diagnostic Tool.
After you have downloaded DebugDiag.msi and installed on your computer, please go to Windows Start menu -> All Programs -> Debug Diagnostics Tool -> Debug Diag
On first start of the application you will see the active "Select Rule Type" dialogue. Cancel it.
Now you should go to "Processes" tab.
Under this tab you should find the reqired process, right click on it -> create Mini Userdump
Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have 32 bit Operation System).
There you will be able to find 2 files for each of processes you have previously created dumps.
Please, copy them to your Desktop, because you won't be able to zip them in that folder. Zip the files on your Desktop and send it to us.
<div style="background-color: #E3FBE5;">Note: If you are using MultiCharts 32 bit on a 64 bit Operation System you should download 32 bit version of DebugDiag.
</div>
