MultiCharts: Trading Software for Automated Trading and Backtesting

Kate

You can download the latest version at http://tssupport.com/support/downloads/

Kate

Please review this topic: http://forum.tssupport.com/viewtopic.php?t=3070 . Underlying, exchange, expiry and currency should be taken from TWS.

Kate

It is coming this month, in a couple of weeks.

Kate

Terminal7,

I posted this info here: http://forum.tssupport.com/viewtopic.php?t=3132 .

In the next versions our servers will switch automatically from one data feed to the other if data is not updated during 2 minutes.

Kate

Could you send these files to tokareva@tssupport.com?

Kate

We provide only technical support of our products and cannot help you program your idea. But you can read EasyLanguage manual (https://www.TS.com/support/bo ... tarted.pdf) or ask our forum users help you.

Kate

So far it is impossible, but in the future we will add IntraBarOrderGeneration functionality that will generate orders inside a bar.

Kate

It is working how it should at the moment due to its logic. You can draw the text which position will depend on either price, or the screen (but we haven't added this functionality yet). Do you want the text to be independent from a particular price and placed in a particular part of the screen or y...

Kate

Yosnappyj,

Please try to use the settings shown on the screenshot.

Kate

Actually, one order is sent to IB. For example, if we have +100 contracts (long position) and want to enter -200 contracts (short position), a single order (-300) will be sent.

if currentbar=1 then buy this bar 100 contracts at close;
if currentbar=2 then sell short this bar 200 contracts at close;

Kate

Actually, one order is sent to IB. For example, if we have +100 contracts (long position) and want to enter -200 contracts (short position), a single order (-300) will be sent.

if currentbar=1 then buy this bar 100 contracts at close;
if currentbar=2 then sell short this bar 200 contracts at close;

Kate

Guests and Nick,

If this problem is reproduced each time you close MultiCharts, please contact us as we'd like to analyze its reasons via HelpDesk.

Kate

O66, You need to copy the necessary *.wsp files and databases from X:/Program Files/Common Files/TS Support/Databases/ and export your studies, functions and indicators into .xml files. Then you can move these files to another computer and import the studies, functions and indicators. To learn more ...

Kate

As soon as we fix all the problems with data, we will consider implementing a cache but I cannot promise anything now.

Kate

Most likely, an updated MCFX Pro beta will be released this month.

As concerns MB trading and EFX, first we want to resolve all the data problems and then will consider adding other data feeds.

Kate

Dear customers, We apologize for the troubles you have experienced the last week and the beginning of this week. FXCM representatives confirmed that they had a number of problems the last week and even released a new API on Friday that should have fixed these problems. Today we launched GainCapital ...

Kate

The problem with the runaway processes that cannot terminate correctly is quite a complicated one and depends on each particular environment, workspaces, databases, a number of instances, etc. If it was a trivial one, we would have fixed it long ago. Each time before releasing a new version we test ...

Kate

MultiCharts works the same way as TS. In your case use "Sell short 100". The "Sell short" command will reflect your final net position. This means that "Sell short 100" will close your long position (no matter what is long position size) & sell short 100 contracts simultaneously. So your final net p...

Kate

We are not planning to support MBTrading.

Kate

Momentum,

The strategies depends on each other: if we tick the unticked strategy the other will become ticked as well.

Could you show us this problem via HelpDesk?

Kate

Victor, Please make sure that the symbol description in QuoteManager matches exactly the definition you receive if you use Add Symbol->From Data Source. Please review this topic: http://forum.tssupport.com/viewtopic.php?t=3061 . In QuoteManager in the description column for JBLU you should enter USD...

Kate

Momentum,

We tried to reproduce both situations with alerts and NOC contracts, but everything works properly on our side. Please make sure again that you use the correct settings.

Kate

I recommend you to use OpenTick instead of DDE data feed as it is really inexpensive (I mean exchange fees) and seamlessly integrated into MultiCharts.

Kate

Milton,

Could you show us what is wrong with Global Server via HelpDesk?

Kate

Dear TT99, I hope this will alleviate a bit your gripes: 1. As far as I understand you don't want to spend your time with our support, so please send me to tokareva@tssupport.com your workspaces, databases and also tell me how many instances of MultiCharts you are using and what exactly we should do...

Kate

Nick, So far with IB it is impossible to set up two custom session templates for the same symbol as you want: one for regular hours from 8.30 till 15.15 and the other for 24-hour session from 15.30 till 15.15 the next day. You can set up only one custom session template (for example, for regular hou...

Kate

Please contact us via our live chat or phone as we need to analyze what happened to your studies and why the latest beta crashed.

Kate

You cannot change the color of your candlesticks, it is possible only with bars.

Kate

José,

"Close at end of day", "Dollar Trailing" and "Percent Trailing" are not implemented yet. Perhaps, we will add these reserved words in the next release but we are not sure since we haven't finished testing them. Most likely, they will be implemented in MultiCharts 2.1.

Kate

Here is a definition of Intrabarpersist taken from TS Help: "IntrabarPersist (Reserved Word) A reserved word used when declaring a variable (or array) that indicates that the value of the variable (or array element) can be updated on every tick. By default, the value of a variable or an array elemen...

Kate

We are really glad that you like the current beta.

Kate

Dear guest, These are the answers to your questions: 1) TS2000i version: IF (C of data2 >Highest(High of data2,Length)[1]) and (C[1] of data2 < Highest(High of data2,Length)[2]) Then Buy at Market; TS8 and MC version: IF (C of data2 >Highest(High of data2,Length)[1]) and (C[1] of data2 < Highest(Hig...

Kate

Dear Terminal7, We confirm that the last two weeks the reliability of our product was grossly worsened. But we have been working really hard to fix all the problems and make MCFX rock solid. In a few days we will connect the second server and GainCapital to decrease the risks of missing data. Soon w...

Kate

Momentum,

Please try to set up the necessary sessions in QuoteManager and then select and use the Regular session in the FormatSymbol window.

Kate

Please zip this file, send to support@tssupport.com and also attach a screenshot from QuoteManager->Data Sources->Metastock. Or please contact us via our live chat and we will help you via HelpDesk.

Kate

Nick,

What data feed are you using? It is impossible to create two IB symbols with the same name but from different exchanges. But it is possible using eSignal.

Kate

The fractional scale will be implemented in the 2.1 version.

Kate

Paolo,
We will make this tutorial soon.

Kate

Please try to use this code: Input : condition(true), alert_message("alert"); var : intrabarpersist _is_alerted_on_this_bar(false), intrabarpersist _currentbar(0); if _currentbar<>currentbar then begin _is_alerted_on_this_bar=false; _currentbar=currentbar; end; if condition and not _is_alerted_on_th...

Kate

We tried to reproduce the situation but our screensavers don't influence MultiCharts work at all. However, if your screensaver turns off the power and your computer goes into the StandBy mode, MultiCharts can stop receiving data during this period. Thus, we recommend you not to use MultiCharts in th...

Kate

THERE IS ONLY ONE CHARTING PROGRAMM ON THE MARKET THAT IS PROVIDING THIS KINDE OF FEATURE.

What software do you mean? Could you describe this feature in more detail?
Actually, in the second quarter we are palnning to add synthetic symbols so that our users will be able to combine the fields.

Kate

Terminal7,

We apologize for these troubles and are fixing the problem. And today we will "restore the vision" of our customers.

Kate

Yes, we are planning to implement it this year.

Kate

We'll make it in a couple of days.

Kate

Please try to restart MCFX. If it doesn't help please contact us via our live chat or call.

Kate

Thank you,Phil. The majority of our problems are caused by unpredictability of third party APIs. But having these problems in mind, we will improve the program and make it really reliable in the next weeks. I'd like to thank our other forum users whose comments helped us greatly to resolve the issues.

Kate

Terminal7, I recommend you to upgrade your version as in the current beta there is no such a problem causing MCFX to freeze at a certain price. PS. I've asked about aquiring a beta version but have so far been ignored by support. Keep it up guys. This class is called 'how to lose customers 101'... I...

Kate

My MCFX login is working again, very strange things happen

Vsatrader,

The problem with your MCFX login was caused by the problems occurred on our server and fixed yesterday. Please review this topic: http://forum.tssupport.com/viewtopic.php?t=2962

Kate

Will we be able to switch from one data feed to the other from within the platform or will we have to chose when signing up for MCFX? When GainCapital is added our customers will be able to select what data feed to use in the Format Symbol window. In future we will add an option that will allow to ...

Kate

Terminal7,

It seems that the problem you described is related to the problem with data interruptions discussed in this topic: topichttp://forum.tssupport.com/viewtopic.php?t=2962

Kate

Dear customers, The above mentioned problems with interruptions in real-time data and gaps relating to MCFX server have already been fixed and MCFX server is working properly now. The matter is that FXCM added new symbols this weekend and this causes our server to work incorrectly, it wasn't able to...

Kate

Please make sure that you are using 24 hours setting. If the problem persists, please post here screenshots showing the problem.

Kate

Please upgrade to the current beta and if the problem persists contact us via our Live Support.

Kate

Actually, the answer is "no" for all your questions, and we don't have the exact date for the release yet.

Kate

Mojotrader, Session breaks don't affect indicators and your screenshot proves this fact: if we draw a line from the session break you will see a hole in the indicator indicating the place of the session break. We agree that such holes are unacceptable and it is fixed in the current MultiCharts versi...

Kate

We are devoting almost all our time and effort to fix the problem with the missing data reported in the previous topics and believe that we will fix it soon.

As concerns reliability, we will do whatever required to make our program more reliable.

Kate

Please try this code: Input : condition(high>high[1]), alert_message("alert"); var : intrabarpersist _is_alerted_on_this_bar(false), intrabarpersist _currentbar(0); if _currentbar<>currentbar then begin _is_alerted_on_this_bar=false; _currentbar=currentbar; end; if condition and not _is_alerted_on_t...

Kate

Next time we recommend you to correct bad ticks using Edit Data and not to delete them because if you delete bad ticks, you will impair the integrity of the stored data and on start MultiCharts will begin to request for the missing data. Then you should also clear cache, close MultiCharts and restar...

Kate

If you don't restart MultiCharts since that time, please contact us via our live chat or call (http://tssupport.com/support/) as we'd like to take a look at the QuoteManager logs for that period.

Kate

We will release this version as soon as we finish testing it.

Kate

Yes, we will post an announcement.

Kate

In MultiCharts streaming tick asks, bids and trades are available. Isn't this what you want?

Kate

We confirm that so far in some cases the installer doesn't work properly and delete all the folders relating to MultiCharts. If you want to completely uninstall the program, first make sure that FBPORTFOLIO.GDB, TSSTORAGE.GDB and TSCACHE.GDB have been deleted from X:\Program Files\Common Files\TS Su...

Kate

We don't quite understand your issue. Could you describe such strategy in more detail?

Kate

This problem has already been fixed and we are testing this new version before its release.

Kate

More over, as far as I understood, it is already done and it is a matter of weeks if not only days when new beta with automated execution through IB will be published. Yes, this version with automated execution has been already prepared and is testing now. What would be a great feature for me (and ...

Kate

We are preparing a new version where the indicators won't disappear any more.

Kate

Please try to import the attached function.

Kate

It is impossible to temporarily disable the authorization, you can only cancel it on start.

Kate

1. Each instance of MC is using a lot of memory, which seems to be a complete waste of system resources. All the instances of MultiCharts use the same MCActiveX.exe server and it means that opening a new workspace won't considerably increase memory resources. Today I save the workspaces opened in M...

Kate

I can demonstrate on my PowerEtrade using HelpDesk if you like.

It'd be great if you demonstrate this feature via HelpDesk. Please contact us via our Live Support.

Kate

We are investigating the problem now and as soon as we have an explanation I'll post it here.

Kate

Yes, the next release will feature automated execution.

Kate

Most likely, the next version will be released this week.

As concerns the issue when MultiCharts freezes on changes of settings, we'd like to take a look at this via Helpdesk. If possible please contact us and we'll certainly find what is the reason and help you with this issue.

Kate

These "setprofittarget" and "setstoploss" functions will work in the next version that most likely will be released this week.

Kate

NT supports automated execution from TS through EasyLanguage. Theoretically, it should work in MultiCharts without any further changes.

Kate

Are there plans for automated trading with other interfaces, eg. NT?

We are planning to implement automated trading through Interactive Brokers first, but we have no plans yet concerning NT.

Kate

Could you contact us via our live chat or call (http://tssupport.com/support/) so that we will be able to connect to your desktop via Helpdesk to take a look at the problem?

Kate

Trader,

I recommend you not to roll back to the previous versions where these monthly bars work properly as there are other annoying bugs that don't occur in the current beta. The next week we are going to release a new version where monthly and hour (thanks for your report) bars will be fixed.

Kate

Trader, I reported this bug many months ago toDennis and Stanley. This is not a newly reported bug! The bug causing monthly bars to start at different timestamps each month reported by Multichart trial member is a really newly reported one. The analysis of the screenshots provided by Multichart tria...

Kate

Olivier,

According to the majority of our customers and other Forex traders, they prefer using FXCM or Gain Capital, thus not pips but our customers' opinion influenced our choice of data feeds.

Kate

Iso,

To plot a spread you need to create a chart with two required symbols and apply Spread-Ratio or Spread-Diff studies. You can use either default settings, or enter your own inputs (please take a look at the screenshot).

Kate

So far we are having some troubles with the thickness of lines that are to be fixed after we finish implementing major features. The change step of thickness will be decreased, i.e. the lines will become thiner, and we will make the ends of all the lines optional.

Kate

We will implement this feature in future.

Kate

Danilo,

How could we contact you to establish a Helpdesk connection and take a look at this problem?

Kate

Massimo,

Our developers have analyzed the code you sent us and we confirm that there do occur the errors during the compilation. In the next beta this will be fixed.

Please contact us if the problem with bug reports and error messages that you were not able to send still persists.

Kate

We are working on a workaround of this issue now.

Kate

can yu tell me if gain capital(forex.com) yur new data feeds in the coming days should be with 1 or 2 pips

GainCapital provides Forex spreads with 3 pips.

Kate

when will u release the next version?i

Probably, we will release a new version the next week.

im also asking myself if this charting problem above would also occure with owndata + ts8.

This problem doesn't occur in OwnData 2.4 as this is a newly reported bug and OwnData was released in July,31.

Kate

I created Aud-Jpy chart for that period but didn't noticed these doubled candles (please see the screenshot). Please check if they are still plotted on your chart. If yes, please contact us via our live chat or give us a call so that we will be able to establish a Helpdesk connection to see what is ...

Kate

Could you tell me where this range tab is located as we don't have such title for any option in MCFX?

Kate

We recommended Urbansound to copy zlib.dll from \Program Files\Common Files\TS Support\Shared\ in the folder where MCFX is installed: \Program Files\TS Support\MCFX\. And this helped in the case with the access violation that most likely happened because in Windows System 32 folder there is a .dll w...

Kate

We confirm this problem and in the next version this issue will be fixed.

Kate

In this case the pop-up window doesn't hide the cursor and if you move it to the place where you want to put the trendline the pop-up window will move synchronously and won't cover the area pointed by the cursor. Thanks for your feedback. We'll consider the possibility to add a setting that will hid...

Kate

Dear customers,

So far the latest MCFX version is not compatible with MultiCharts (both official and beta versions), but we are working on this issue and in future MCFX will be compatible with MultiCharts.

Kate

Is there an way to include DTN Market Access into Multicharts like linnsoft with the same cost?

www.linnsoft.com/dtnma/index.htm

MultiCharts doesn't support DTN Market Access $12 service. Please use services listed at:
http://www.iqfeed.net/index.cfm?display ... ction=fees

Kate

Momentum,

The version of IB API doesn't have any effect on MultiCharts.

Kate

Massimo, Our developers will analyze the code and I'll post their conclusion here. As concerns bug reports and error messages that you were not able to send, please contact us via our live chat or give us a call so that we will be able to establish a Helpdesk connection to take a look to this problem.

Kate

Mojotrader and Nick,

Could you post screenshots illustrating the situation when the popup window 'gets in the way' as we failed to reproduce this?

Kate

Danilo, Please make sure that your data sources are activated in QuoteManager. Please follow this instruction: 1. In QuoteManager select Tools > Data Sources... 2. Select data sources one by one and click Activate until all the data sources will be activated. 3. Click Close. 4. Close QuoteManager. 5...

Kate

For our customers and forum guests, Mr. Saunders contacted us and showed his problems via Helpdesk. And now I’d like to comment on his questions. I setup quote manager for Free quotes, just to get some data, but I got nothing. Two of the four demo charts were not updated since December 22, but reloa...

Kate

Terminal7, We analyzed the workspace you sent us and came to a conclusion that the gaps you are describing are in fact session breaks (please see the attached screenshot). These breaks may be irritating but they don't influence any studies. In the nearest future the charts will look as on the screen...

Kate

Yes, you can either stretch the MultiCharts window across the monitors or run a separate instance of MultiCharts for each monitor, having a separate workspace in each.

Kate

This pacing violation is an IB innovation and it means that after a number of data requests IB stops processing the incoming requests and after some time starts again. So for now after some time IB begins to return data in MultiCharts. We will take this into consideration and try to adjust to this I...

Kate

When switching to Offline mode, you need either to reboot the computer, or restart MultiCharts making sure that all processes (MultiCharts.exe, MCActiveX.exe, MessageCenter.exe, QuoteManager.exe, StudyServer.exe, tsServer.exe) have terminated correctly. This is due to the fact that after the program...

Kate

This feature (signals on e-mail) will be implemented in the first quarter of 2007, but the exact date is not specified yet.

Kate

Terminal7,

Please send this problem workspace to support@tssupport.com as we need to test it.

Kate

Alexi,

Our developers are analyzing this problem and I'll post here their conclusion as soon as they determine its reasons.

Kate

If this problem is reproducible please contact us via our Live Chat or give us a call as we need to establish Helpdesk connection to take a look at this.

Kate

So far you can place orders in TradeManager only manually like in TWS but comparing to the later it has less functionality. Moreover, it is not connected to charting and for now it is easier to use TWS but if you want to place orders through TradeManager we can help you set it up. Soon we will imple...

Kate

Could you please post here screenshots made before and after you apply this drawing tool?

Kate

Yes, we are planing to implement an advanced quote window that will allow to use custom indicators. Also is it planned to make it more streamlined to add a symbol? When I get an alert from an external application I have to go into quotemanager and add a symbol manually. There is no way to add multip...

Kate

This sef file can work only with that version of MultiCharts where it was compiled and is not compatible with other versions. As scripts are not accessible in sef files this study won't work in in the latest beta. We recommend you to contact those developers who wrote this code and ask them to give ...

Kate

The exact date is not specified yet. We will inform our customers as soon as it is scheduled.

Kate

Victor,

We are planning to implement automated execution through IB in the first quarter of the next year.

Kate

In Strategy Back-Testing Performance Report, on Display tab you can enter the necessary exchange rate to convert whatever you traded into USD. Is this what you need?

Kate

Could you explain how to your mind walk-forward testing will work with TradeManager? Is it something like paper trading? And what do you mean by "support multiple currencies in back-testing"?

Kate

I mean that we are preparing a new version where these functions will work as in TS and return values. In the current beta if you use these functions and if the array is empty you will receive "Position index 1 is out of bounds" message.

Kate

Rhornung,

Could you contact us via our Live Chat or give us a call? The situation seems unusual and we need to connect to your desktop to analyze it further.

Kate

Shanoballs, In our opinion such TS reserved words as BarsSinceEnrty are implemented improperly so that they store values for the last ten elements and return zeros even if the array is empty. So far in MultiCharts if a user applies such functions and receives "Position index 1 is out of bounds" it m...

Kate

It is a function that you haven't imported and not a reserved word. You need to find and import it or create yourself.

Kate

You should create Reciprocal function.

Kate

1)Is the MC scripting language the same as TS EasyLanguage, since I have developed my trading software using TS EasyLanguage in the PowerEditor and it would be of considerable benefit to me if I could continue to use my knowlege of EasyLanguage to write Analysis Techniques in MC? 2)Would I be able ...

Kate

Dear customers,

Here is the link to a new MCFX version I mentioned in the previous post: ftp://64.38.8.218:1021/MCFX.720.571.exe

Your feedback will be most appreciated.

Kate

Since you don't save the setting, maybe MC should have a scale option much like TS that allows you to specify number of inches or pixels per point or tick on the vertical scale. That would completely eliminate the problem. But since you don't have that option I set the user defined scale then use t...

Kate

We confirm that Expand, Compress, Move up and Move down icons don't work in the latest beta. We are working on this defect now and it will be fixed in the next version.

Kate

If you want to optimize your signals you need to go to FormatObjects window, select Signals tab, click Optimize and then enter the necessary values.

Kate

This defect with up and down arrows does exist in the latest beta. We are working on it and it will be fixed in the next version.

Kate

1. What if IB's history servers are up but Multichart's proxy server is down ? 2. Does it mean that for all initial history requests, all data pass through Multichart's proxy server before being pass to the user - wouldn't this be slower - again, like in (1) what if multichart's proxy server is dow...

Kate

i thought the data is already saved in the tsstorage.gdb.
all mc needed to do at each start is to fill in the blanks. no?

Yes, we save data locally but if there occurs even a tiny gap MultiCharts will request the data from IB and it can take quite a long time till IB returns this data.

Kate

I think a better solution is to allow users to schedule download of historical data. That way users can leave the PC ON to download data, and next time when they restart multicharts, the data already updated. Most likely this solution won't be acceptable for all users and the majority of them will ...

Kate

Gregorio123456,

We failed to reproduce this bug and haven't seen it before. Please contact us via our Live Chat or give us a call as we need to connect to your desktop to take a look at this.

Kate

Most likely, you have some studies or signals that use Bracket Trader for order execution or for some other things and that's why it is launched. You need to search for the reason in the studies you are using.

Kate

gregorio123456,

Please let us know what data vendor you are using.
Also, please post a screenshot showing messages that appear in QuoteManager when you try to add a symbol from Data Source.

Kate

Thank you, Chris, for your explanation. You are absolutely right.

Kate

Chris,

We failed to reproduce the situation, MultiCharts works correctly with TS and we haven't noticed any gaps when it starts TS.

Kate

JayB, IB has certainly its advantages but it is not a data vendor and this explains why sometimes it works so slowly as a data feed. We understand the necessity of taking measures to speed up loading IB data and now consider the possibility of creation a proxy server to cache IB data. The idea is as...

Kate

Tomorrow we will post an announcement with the link to a beta version of MCFX and after the New Year we will make an official release.

Kate

Widgetman,

In the case with -45 to -55, please try to use step -1.

Kate

Dear ~mojo, I'll comment on each of your issues one by one. DEFECTS 1. If you use one chart you can compress, expand, move up and down it without clicking on it, all is set up by default. If you have several charts first you need to click on the necessary chart. 2. The settings you mentioned are not...

Kate

Alex's explanation was correct. Each session is independent and the last bar will almost always be incomplete.

Kate

Unfortunately, this issue is still addressed to the new release but we are working on it and in the future versions this will be fixed.

Kate

Cris,

We have never noticed that if MultiCharts starts TS automatically this can provoke gaps in data. Is it only your supposition or a fact and we should trap this bug and fix it?

Kate

Bilco,

MultiCharts starts all accessible data feeds automatically by default.

Kate

Yes, we are going to offer new data feeds and planning to add GainCapital (Forex.com).

Kate

Dof, Thank you again for this information. We confirm that during the 6th and 7th December the daily chart didn't coincide with the 15 minute chart. Our developers analyzed the problem and so let me explain what happened. Usually daily bars are created from minutes and in this case daily charts are ...

Kate

We cannot reproduce this missing bar now. Please let us know immediately if this happens again during this weekend so that we can trap such missing bar and fix it.

Kate

Aussiefx,

We tried to reproduce the situation but with the unchecked Show empty periods check box everything works properly. Could you send me this problem workspace to support@tssupport.com? And please also specify your version of MCFX.

Kate

After setting up Offline mode you should reboot your computer first.

Kate

So far it is impossible to connect to eSignal or TS running on another computer to MultiCharts.

Kate

Thank you for this information. Our developers are analyzing this issue and I'll post their reply here.

Kate

Data of 1 hour resolution is requested directly from the server, but when you need 4 hours minutes are requested and this slows down data loading. But we are working on this issue and soon it will be fixed.

Kate

Thanks for the information. Our developers need some time to analyze it and then I'll post here their conclusion.

Kate

Could you please post a screenshot confirming that a candle for the daily chart 12/15/2006 is missing?

I plotted this symbol and didn't notice any gap (please see the screenshot).

Kate

As soon as we prepare this new version we will post an announcement with the link.

Kate

Dear Terminal7,

We are planning to add price alert functionality to the drawing tools in the first quarter of 2007.

We appreciate your ideas regarding symbol tools and will consider this.

As to the ability to save a chart image as a graphic file, it will be added in the new release.

Kate

As concerns your first question, please make sure that you have a subscription for this symbol and check if the symbol is displayed in TWS. As to a faster way to add symbols into the quote list, could you describe how in your opinion this process can be simplified? Actually, it is really difficult t...

Kate

This empty bar does exist so far, but according to our tests, it doesn't influence the indicators at all. We are working on this and such empty bars will be removed in the future versions.

Kate

These reserved words you mentioned will be recognized in the new version.

Kate

Templ, Could you demonstrate how IBLoader manages to load 1 year of the data? Please contact us via LiveSupport chart so that we can establish Helpdesk remote connection. We don't quite understand how you managed to download one year of data while IB on their site claims that they provide only 6 mon...

Kate

Aussiefx,

If I request 1 hour bars since 2001 till 2006, it takes 5-7 seconds to download this data. But if i request 12 months of 4 hours data, it takes 25-30 seconds because 4 hour bars are created from data of 1 hour resolution.

Kate

Your password protected indicators that are listed with a red V contain some reserved words that are not compiled properly yet. The indicators that are listed with a lock are read-only studies. As concerns the difference in compilation between password protected signals and indicators, there is none...

Kate

Dear customers,
If you want to receive MCFX beta I mentioned in the previous post, please let us know and we will post the link here.

Kate

Dear Terminal7, If you have MCFX Pro, to set price alerts you need to write a simple code using price values as Inputs and enable the required alerts. We can even provide you with such a code. Actually, so far it is impossible to set price alerts in MCFX Basic but we are going to add them to the dra...

Kate

Aussiefx, We have fixed the problem with these constant reconnections and are preparing a beta version that will be sent to you soon. As concerns your second issue, we tested your workspaces and confirm that MCFX works slowly with such amount of data, I mean 1 year of 15 minutes bars. Actually, it w...

Kate

Fanus,

Thanks for your detailed description, we managed to reproduce the situation and trap this bug. We are working on it now.

Kate

To apply Control Toolbar to your subcharts you need to click and highlight the required subchart and then modify it, I mean compress, expand, etc.

Kate

According to our inner testing and customers' opinion, the current beta is more stable than the official version. As concerns Kospi options, when we opened the workspace there appeared "Establishing connection..." message that meant the data could be downloaded if we had the subscription for these o...

Kate

As far as I understand you mean automated execution. We are working on this feature and planning to implement it in 2.1 version of MultiCharts in the 1st quarter of 2007.

Kate

Dear Urbansound, The logs you sent us cannot help us diagnose the problem. Please send us the logs that are located here: C:\Documents and Settings\YourName\Local Settings\Application Data\"TS Support". The folder may be hidden so go to Tools->Properties->View->Show hidden folders. The problem you h...

Kate

Thanks for the information, Fanus.

Could you please specify the session start and end and when should we close and open MultiCharts again? And we'll certainly fix this bug if we manage to catch it.

Kate

Could you post a screenshot showing these empty periods occurred during this weekend and the unchecked Show empty periods check box?

Kate

Urbansound,
All you sent us is useless in your case. We need to connect to your desktop via Helpdesk to analyze the problem in its environment.

Kate

Templ,
We analyzed the workspace you sent us. Let me calculate: you use 7 windows with 3 charts in each, 80 trading days, 8 hours trading sessions, 3600 second bars, so you request 48 million ticks. It is a really tremendous amount of data and hence this can explain such enormous memory consumption.

Kate

Practically, our latest beta version is even more reliable that the stable one from the viewpoint of its functionality. As concerns Kospi options, in the latest beta such message as "Symbol not found" doesn't appear any more. The symbol was found and the connection was established as you can see on ...

Kate

We've included this in our To-Do list but cannot say for sure when it will be implemented.

Kate

You should customize the settings of the existing LIFFE that can be recognized by TWS. You should either use LIFFE the regular settings or change them without creating another exchange (LIFF-1).

Kate

Templ,
MultiCharts installer will restore the prebuilt workspaces anyway. I recommend you not to open them on start. To do this you need to go to File->Preferences->Workspaces and select Open last active workspace from the previous session instead of Open prebuilt workspaces.

Kate

Judging from your logs, TWS doesn't recognize such exchange name (LIFF-1). Could you please open TWS and make a screenshot of this symbol and exchange?

Kate

The release date is not specified yet.

Kate

Templ, Could you send me your workspaces to support@tssupport.com so that I will be able to reproduce the situation? As concerns a feature that will display in the status bar the number of quotes and available system resources, thank you for your feedback, we'll think about implementing such a featu...

Kate

Templ, Here is an extract from MultiCharts Help. "There is only one way to delete workspaces: - Use the Windows Explorer or another program to delete a workspace file as a common Windows file. Note. Open workspaces cannot be deleted. To delete a workspace you should close it. Note. Deleting a worksp...

Kate

In the latest beta (644.1126) the problem with Kospi options is fixed. I attached the screenshot confirming this. We still don't have a subscription for this symbol but I managed to open the workspaces you sent us.

What version of MultiCharts are you using? Is it 1.90.644.1126 Beta?

Kate

Templ,
Could you please send us a screenshot of Task Manager? We need to see Mem Usage and VM Size columns of MCActiveX.exe and tsServer.exe processes.

Normally, 100 000 quotes takes about 40 MB of virtual memory. If you apply some studies the memory consumption will increase.

Kate

Actually, the way to apply Custom settings I described above is the only one possible as MultiCharts doesn't have Multi Edit feature that allows you to change the settings of all the selected symbols.

Kate

Mike,
The problem you described seems a really specific one. Could you please contact us via our live support (//www.tssupport.com/support/) as we need to establish a Helpdesk connection to analyze your environment?

Kate

Dof,
This weekend we edited the data and now the problem with the bad tick is fixed.

Kate

Templ, To apply Custom settings to all the selected symbols you need to set up these settings in Tools->Exchanges&ECNs. In Exchanges&ECNs window select LIFFE, click Edit and set up the settings you want to apply to the required symbols. These Custom settings will be applied automatically to all the ...

Kate

As far as I understand the chart displayed on the screenshot you sent us was plotting in real-time. And if you had closed it and opened again, the day session break would have been printed. I tried to reproduce the situation and this session break was displayed but I created the chart from history d...

Kate

Please after you switch over to Offline mode, close MultiCharts and make sure that all processes terminate and then open the application again. Or even restart your computer. Then everything should work properly.

Kate

You can receive the direct data from CME using DDE. As concerns time or charting lags, they are practically unnoticeable.

MultiCharts is fast enough for scalping using tick or volume charts.

Kate

Mojotrader, We have analyzed raw data for the period you are showing on your screenshots. There appears to be a spike in the volume that occurred at 08:46:40. Please review the attached screenshot. The lower tick chart proves there was a spike in the volume equal to 3601 contracts. That's why there ...

Kate

Wayne,
So far it is impossible to set up alerts on the drawing tools, horizontal lines in your case. This feature will be implemented in future.
So I recommend you to write a simple code using price values as Inputs and enable the necessary alerts.

Kate

These problems are already fixed in the next beta that we are planning to release this week.

Kate

We analyzed your screenshot: in fact, you have 12 charts and up to 800 000 quotes. Moreover, we cannot see the other workspaces. In this case, 300-450 MB is normal for such amount of data.

Kate

Templ, Please try to use Custom Session Templates to set up the trading hours of the required exchanges. You can add a custom session template from the Tools menu: just click Session Templates and specify the necessary trading hours. To use this custom session template double-click on the necessary ...

Kate

Our developers failed to reproduce the situation without a sample code. Moreover, we have never noticed such a strange behavior of the indicators after changing their parameters.

Kate

This functionality hasn't been implemented yet.

Kate

Templ,
Please contact us via our live support as we really need to connect to your desktop via Helpdesk to answer your question. It may happen so that there are no memory leaks at all but you are using a considerable number of charts that causes such memory consumption.

Kate

Templ, If when you exit MultiCharts MultiCharts.exe, MCActiveX.exe, MessageCenter.exe, QuoteManager.exe, StudyServer.exe, tsServer.exe don't complete in a minute, it means that some processes have frozen. The situation you described is really unusual. Could you contact us via our live support when t...

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