Search found 2716 matches

by Marina Pashkova
08 Apr 2008
Forum: MultiCharts
Topic: PATSYSTEMS
Replies: 3
Views: 1069

Dear Khalid, I am not sure what you're implying asking if PatSystems is just like any other DDE data. MultiCharts connects to Pats via their API if this is what you're asking about. At the moment, the only broker supported in MultiCharts is Interactive Brokers. PatSystems is planned for future Multi...
by Marina Pashkova
08 Apr 2008
Forum: MultiCharts
Topic: Textbox in subchart #2 not right updated
Replies: 3
Views: 1680

Hi trader,

This problem hasn't been fixed yet.
by Marina Pashkova
08 Apr 2008
Forum: MultiCharts
Topic: Plot metastock data without adding to QM
Replies: 3
Views: 1232

Hi Kaos,

No, you would need to add those symbols in QuoteManager first.
by Marina Pashkova
08 Apr 2008
Forum: MultiCharts
Topic: Can easylanguage do this ?
Replies: 2
Views: 1330

Re: Can easylanguage do this ?

hi,
Does anyone knows if within easylanguage, can we execute windows exe and batch files ?

thanks


Hi,

You can write or use dll libraries. Those would allow you to execute windows exe etc...
by Marina Pashkova
08 Apr 2008
Forum: MultiCharts
Topic: TSSuport Letter sent March 30, 2008
Replies: 12
Views: 6714

Hi Milton,

The version that will be released on April 15 is NOT the Gold version.

If you own a lifetime license you will receive ALL the upgrades (including 3.0) up to and INCLUDING the GOLD version for FREE.

Regards.
by Marina Pashkova
08 Apr 2008
Forum: MultiCharts
Topic: MCharts stops charting
Replies: 1
Views: 1062

Hi Milton,

Please contact our customer support representatives at http://messenger.providesupport.com/mes ... pport.html

They would need to get connected to your computer to see what the problem might be.

Regards.
by Marina Pashkova
07 Apr 2008
Forum: MultiCharts
Topic: Subscription Customers
Replies: 1
Views: 950

Hi mojo,

You do not have to wait till your current subscription expires. You can upgrade to the 3.0 release as soon as it's out. Meanwhile, you can already upgrade to the latest 3.0 beta 2.
by Marina Pashkova
07 Apr 2008
Forum: MultiCharts
Topic: the dollar line
Replies: 5
Views: 2092

Hi zukkaweb,

We do have a calculator, but it only shows percentage, not absolute values.

We think yours is a valuable suggestion. We will consider expanding this feature.
by Marina Pashkova
07 Apr 2008
Forum: MultiCharts
Topic: Message to Multicharts : CLARITY IS NEEDED
Replies: 6
Views: 1912

Hi autotrade, In future, we are planning to introduce on-line bug tracking. All the bugs will be documented, illustrated with screenshots and their status (to be fixed, in progress ect) will be indicated. The problem that you showed us via the remote connection had been identified shortly before you...
by Marina Pashkova
07 Apr 2008
Forum: MultiCharts
Topic: Plot metastock data without adding to QM
Replies: 3
Views: 1232

Dear Paul,

Please refer to MultiCharts Help for detailed instructions on how to use the command line.

Just type in 'command line' in search and then go to 'Creating Charts'.
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: MC 3 Beta Crashing after computer re-boot
Replies: 3
Views: 1153

Re: MC 3 Beta Crashing after computer re-boot

Hi, I have tried a few times to install MC3 beta and each time on the initial install it works, however, when I turn off my computer and start it the following day MC doesn’t want to start. I have attached the log files. Hi faisalad, Please let me know if you're still having this problem. Regards.
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Opentick Feed Issue
Replies: 9
Views: 2103

Hi Thomas,

It's hard to say why those workspaces got corrupted. It does not normally happen.

However, if it does happen again please let us know.
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Unable download Historical data from IB for Expired Futures
Replies: 21
Views: 5357

Hi dupl,

I can't answer this question at the moment.

Could you please contact our customer support service? They'd need to have a look at your computer.

Thanks!
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Diversifying Symbols over Computer-TS <Keyboard> Compu
Replies: 2
Views: 816

Hi John,

Regarding those dumps: we would need some more time to analyze all those dumps you sent us - to understand why they all occurred.
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Quad Core Processors
Replies: 5
Views: 1747

Hi John,

For ultimate performance you could use 16 cores.

For the best price/performance ratio we would recommend 8 cores. Some users on EliteTrader mentioned this configuration as very powerful and not prohibitevely expensive.
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: PATSYSTEMS
Replies: 3
Views: 1069

Hi Khalid,

In the current MC versions history from PatSystems is not available. We are planning to add the feature in future MC versions.
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 2 is now available (Now with Hot Fix!)
Replies: 32
Views: 10038

Hi SUPER,

I guess for now we can consider this issue closed: since the problem was caused by IB's data before and after reload and not by MC's behavior.

Regards.
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Unable download Historical data from IB for Expired Futures
Replies: 21
Views: 5357

I looked in QM Edit Symbol and saw that Expiration Status is Not expired How is this possible? I never change something... See srceenshot. What is so difficult to change the Expiration Status to Not expired ? The situation when expired contract status is shown as 'not expired' is a known bug. It wi...
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: How do I return the tool settings. What file?
Replies: 4
Views: 1010

Hi John,

Drawing settings are stored in the registry:

HKEY_CURRENT_USER\Software\TS Support\MultiCharts\MC\MCCharting\Drawings
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Scaling problem with 2 intervals
Replies: 3
Views: 1223

Hi Januson,

When different resolutions are used within the same chart, the spacing b/w the bars on the different data series is adjusted in such a way as to be synchronized with each other - no matter whether it's data#1, #2 ect.
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 2 is now available (Now with Hot Fix!)
Replies: 32
Views: 10038

This problem was so annoying that I had to uninstall the beta and install the release... Ohhh.. why haven't you told me that all my workspaces died along with the upgrade? - no turning back.. quite a mesh ;) Old workspaces are not gone. They are still there with the extension .old When you moved to...
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: TSSuport Letter sent March 30, 2008
Replies: 12
Views: 6714

That all seems normal and reasonable. However I cannot find any list of which modules and features will be included in the Gold release. Publishing this would avoid any confusion or disappointment, I would hate to find that something like the Quote/Radar screen that has been promised forever failed...
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: TSSuport Letter sent March 30, 2008
Replies: 12
Views: 6714

Re: Explain more about the new platform

[1] Will the new platform will be developed under the same name "MultiCharts"? Or a new brand and replace MC with it eventually? The new platform will be absolutely new. It will have a new name. We can't speak about a replacement here, because MultiCharts will still be supported. [2] What features ...
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Quad Core Processors
Replies: 5
Views: 1747

Re: Quad Core Processors

Does MC take equal advantage of the quad core structure of Both the AMD and INTEL processors ?


Yes.
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Unable download Historical data from IB for Expired Futures
Replies: 21
Views: 5357

in real-time MultiCharts connects to the data feed and the data feed sends a message that this symbol does not exist. But than MC could check if the contract is expired, and if, dont connect to data feed. Only in real-time MultiCharts makes sence. I use MC from Monday to Friday in real-time. And it...
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: make historical data from ib futures
Replies: 10
Views: 2957

Hi zukkaweb, IB does not provide continuous futures and MultiCharts does not have an automatic roll-over feature yet. What you could do is go to QuoteManager and rename the expired contract - changing it's name and description to the name and description of the new contract. This will help you both ...
by Marina Pashkova
02 Apr 2008
Forum: MultiCharts
Topic: Open E Cry
Replies: 1
Views: 824

Hi Thomas,

I wish we could answer your question. Unfortunately, we don't know the exact nature of their ticks.
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: BarStatus ?
Replies: 11
Views: 2451

Hi SUPER,

The problem has been confirmed. We will work to fix it.

Regards.
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: How do I return the tool settings. What file?
Replies: 4
Views: 1010

Hi John,

What kind of tool settings would those be?
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: Unable download Historical data from IB for Expired Futures
Replies: 21
Views: 5357

Hi dupl, The problem with trying to plot expired contracts in real-time, is that in real-time MultiCharts connects to the data feed and the data feed sends a message that this symbol does not exist. We could think about the possible workarounds, but they would be artificial and not necessarily very ...
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: Esignal real data problem
Replies: 1
Views: 714

Hello Pablo, What MC version are you using? If it is 2.1 release we recommend upgrading to the latest 3.0 beta_2. We worked on this problem a while ago and it should be fixed in the latest MC version. If it is 3.0 beta, than most probably there are some scenarios that haven't been considered in the ...
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: FEATURE POLL. Charting, scanning, backtesting, & ATE (4)
Replies: 20
Views: 7890

[quote]Would be very nice to add a strategy ratio that evaluate the stability of a equity curve (ie growth regularly). This kind of ratio has been indicated by Lars Kestner in the book "Quantitative Trading Strategies". Could be very useful to add this metric also in the "Strategy optimization repor...
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: New Strategy Ratio (K-Ratio)
Replies: 3
Views: 1527

Thank you Danilo,

This is a ver good suggestion. We will certainly implement this feature in future.
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: Zen-Fire Data Feed [SOLVED]
Replies: 26
Views: 13186

Hi RobotMan,

A lot has changed since we discussed Zen-Fire last time. We have received many requests from our customers to add this datafeed and decided that we should start working in that direction.
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: Several Problems
Replies: 2
Views: 959

Re: Several Problems

I have several problems. Just downloaded the Beta 2 and so far: It will not take my registration information. I put it in and close the window and when I reopen it the registration information is gone. Also, having a few problems with compiling my old signals. I keep getting the error, "Exeption in...
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: Day & 24h Sessions
Replies: 23
Views: 4234

Even more useful would be to have session start and end times that can occur on different days and can be more than 24 hours (sunday - monday trading is more than 24 hours on some instruments I seem to remember) Hi Nick, Thank you for the suggestion. We will consider these changes. Could you please...
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: Strategy Order Fill Method is not enabled yet?
Replies: 1
Views: 740

Hi HaeRim,

I apologize for the belated reply. Strategy Order Fill Method is not enabled yet. We are still working on this feature. It will be included into 3.0 release.
by Marina Pashkova
01 Apr 2008
Forum: User Contributed Studies and Indicator Library
Topic: could multicharts plot indicator on strategy equity curve?
Replies: 5
Views: 4854

Hi,

The current MC version can't do that. We are going to work on this feature in the nearest 3 months.

Best regards.
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: problem with study template
Replies: 3
Views: 1090

Hi, I apologize for the belated reply. Could you please send us one of your templates (tml file)? Templates can be found in %userprofile%\Application Data\TS Support\MultiCharts\ Also, could you please choose some standard indicators for the template? We just want to make sure that we have the studi...
by Marina Pashkova
01 Apr 2008
Forum: MultiCharts
Topic: Trades Don't Match on Refresh?
Replies: 6
Views: 2357

Hi Super,

We'll be waiting for you feedback after the tests on TS's data in MultiCharts. And also please use the code that you posted for the screenshots.

Thank you!
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: Save Image: Auto filename
Replies: 3
Views: 1003

Hi TJ,

Thank you for the good suggestions.

Could you also post them in the poll treads? We are always gathering suggestions to include into the future development plans.

Thanks.
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: Gaps in chart w/Beta II Hotfix
Replies: 10
Views: 2536

Thank you mojo,

Talk to you tomorrow.
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: TSSuport Letter sent March 30, 2008
Replies: 12
Views: 6714

All the upgrades for the product known as MultiCharts will be free for the current lifetime customers. These upgrades include the Gold version as well. From the very beginning, we have been aiming at developing a trading platform that would include a number of modules. MultiCharts Gold will have all...
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: Zen-Fire Data Feed [SOLVED]
Replies: 26
Views: 13186

Hi cosmic,

We have already contacted ZenFire about their data feed and have been promised their API. We haven't received the API yet. But we believe we'll be able to add this data feed within the next few months.
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: importing eld or sef files
Replies: 5
Views: 2111

Hi MC_Prog, You understand everything absolutely correctly. Of course, the above means extra work for the developers. But there is always a price to pay for the real security and safety of proprietary studies. Unlike studies protected in TS, studies protected in MultiCharts (as sef files) are virtua...
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: A few observations on the latest beta.....
Replies: 5
Views: 1221

Hi Geoff,

I'm sorry. I consulted our engineers again. For now this behavior is not considered a bug. To avoid this focus behavior, use ESC to switch focus from the command line to the chart window.
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: Desktop position
Replies: 12
Views: 2106

Thanks!
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: A few observations on the latest beta.....
Replies: 5
Views: 1221

Hi Geoff,

Thank you for reporting the problem. It'll be fixed.

Regards.
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: Bad ticks
Replies: 6
Views: 1431

Hi iso,

All data providers can send bad ticks. MultiCharts filters out 0-ticks. However, if a tick has abnormally high/low values other than zero, such a tick cannot be filtered out. Reload (and clearing cache for ticks) has to be used.
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: Gaps in chart w/Beta II Hotfix
Replies: 10
Views: 2536

Hi mojotrader and Geoff, Could you please contact us via LiveChat at http://messenger.providesupport.com/messenger/tssupport.html ? We need to have a look at your computers to find out what has been causing the gaps. The customer support hours are 6:30 am - 4:00 pm EST, Monday through Friday. Thank ...
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: Commentary Analysis Window feature is needed!!!
Replies: 3
Views: 1508

You're welcome!
by Marina Pashkova
31 Mar 2008
Forum: MultiCharts
Topic: Desktop position
Replies: 12
Views: 2106

Hi Geoff,

In this case I'm afraid I have to ask you to send the logs again.

Thank you for your patience!!!
by Marina Pashkova
28 Mar 2008
Forum: MultiCharts
Topic: Desktop position
Replies: 12
Views: 2106

Hi Geoff,

Let me know if the problem is still there in the lates beta.
by Marina Pashkova
28 Mar 2008
Forum: MultiCharts
Topic: How to chart expired contracts with IB data
Replies: 11
Views: 3232

But in TWS you can still chart the ZN MAR 08...


In what resolution? Could you also post a screenshot in TWS?
by Marina Pashkova
28 Mar 2008
Forum: MultiCharts
Topic: FEATURE POLL. Charting, scanning, backtesting, & ATE (4)
Replies: 20
Views: 7890

Re: FEATURE POLL. Charting, scanning, backtesting, & ATE

FEATURE POLL. Charting, scanning, backtesting, & ATE (4)


How about an English detailed explanation on what each of these are?


Which of the items would you like explained?
by Marina Pashkova
28 Mar 2008
Forum: MultiCharts
Topic: Unable download Historical data from IB for Expired Futures
Replies: 21
Views: 5357

Hi dupl, There are several possible ways to plot data for an expired contract in MultiCharts. 1. Plot this data when MultiCharts is Offline. File -> Preferences -> Data Server Mode -> Offline. The problem with this solution is that you won't be able to receive any real-time data from any of the prov...
by Marina Pashkova
28 Mar 2008
Forum: MultiCharts
Topic: A few observations on the latest beta.....
Replies: 5
Views: 1221

Re: A few observations on the latest beta.....

Status bar does not stay hidden on restart. Confirmed. Will be fixed. Chart windows do not stay placed in set location in workspaces. As you are working on a chart the windows somehow get moved. Could you please provide more details? And post screenshots before and after? Price scale gets set to ra...
by Marina Pashkova
28 Mar 2008
Forum: MultiCharts
Topic: Unable download Historical data from IB for Expired Futures
Replies: 21
Views: 5357

Hi dupl,

Please contact our customer support at http://messenger.providesupport.com/mes ... pport.html for help.
by Marina Pashkova
28 Mar 2008
Forum: MultiCharts
Topic: importing eld or sef files
Replies: 5
Views: 2111

Valahbi, As I said before you won't be able to import the old sef file EXACTLY because you were able to import it into the old MC version. If you want to import it into the latest beta this file must be COMPILED ON THE LATEST BETA. Sef files can only be imported into exactly the same build for which...
by Marina Pashkova
28 Mar 2008
Forum: MultiCharts
Topic: AutoTrading IB
Replies: 6
Views: 1800

Re: Symbol dictionary

Yes, I tried it before with these settings but I need to give in the expiry and I'm unable to edit the cell.

Thanks,
Jo


Hi Jo,

Please contact our support service at http://messenger.providesupport.com/mes ... pport.html and they will help you with the correct settings.

Regards.
by Marina Pashkova
28 Mar 2008
Forum: MultiCharts
Topic: Bad ticks
Replies: 6
Views: 1431

Using IQFeed and IB. Both have a bunch of bad ticks, I have been reloading the chart and editing the data but the bad ticks persist. Not sure what to do... Hi iso, Could you please post a screenshot with bad ticks? The screenshot must show symbol name, time, and price. Also, if you edit ticks pleas...
by Marina Pashkova
28 Mar 2008
Forum: MultiCharts
Topic: AutoTrading IB
Replies: 6
Views: 1800

Hi Jo,

Below, please see the correct settings that must be entered into the symbol dicitionary for this symbol:

Underlying Exchange Expiry

DAX DTB 200806
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: importing eld or sef files
Replies: 5
Views: 2111

Hi valabhi, 1. Regarding the eld file. We need to have a look at the file to tell you what's wrong and to fix it. Could you please e-mail this file to mpashkova@tssupport.com? 2. Regarding the .sef files. Sef files can only be imported into exactly the same version of MultiCharts on which they have ...
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: FEATURE POLL. Charting, scanning, backtesting, & ATE (1)
Replies: 10
Views: 3638

Re: Multiple strategies portfolio backtesting for one symbol

When trading Futures, multiple portfolio strategies backtesing is quite important feature. I guess current portfolio backtesting is not suited in this respect. If I am wrong correct me to show how to do it. Could you please be more specific and provide more details regarding what you thinks is not ...
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: Desktop position
Replies: 12
Views: 2106

Thank you Geoff. I've located the transcript. That time we've installed a utility that writes the necessary info about the coordinates into logs. Could you please archive the logs (Start -> Programs -> MultiCharts -> Logs) and e-mail them to mpashkova@tssupport.com ?

Thank you.
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: How to chart expired contracts with IB data
Replies: 11
Views: 3232

Hi Kaos, We still can't reproduce the problem. We can't plot any charts for APH8 in TWS. Could you please contact our customer support service to demonstrate the issue via a remote desktop connection utility? The customer support can be contacted at http://messenger.providesupport.com/messenger/tssu...
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: TradingServer.exe crashes when enabling IB AutoTrading
Replies: 1
Views: 735

Hi HaeRim,

Could you please provide more info on crashes? What do you do when you enable autotrading? How do you add symbols into the dictionary, etc.
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: Support for xpo format would be greatly useful
Replies: 1
Views: 711

Hi HaeRim

XPO format is not very popular among our users. We have only received 1 or 2 such requests so far. We are not planning to add support of XPO format.

We do have a utility for conversion of XPO into ASCII, though. It can be purchased from out website.

Regards.
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: Registry settings to Enable trades log
Replies: 4
Views: 1373

Yes, that's right drwar.
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: Desktop position
Replies: 12
Views: 2106

Dear Geoff,

Could you please tell me when exactly you contacted the support service when the bug was confirmed? For some reason we cannot find the script of the conversation.

Thank you.
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: Registry settings to Enable trades log
Replies: 4
Views: 1373

Hi danilo,

To enable logs, you need to set the following parameters in the registry:

[HKEY_CURRENT_USER\Software\TS Support\BugSlayer]
"Error\\Enable"="True"
"Trace\\Enable"="True"
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: QM's bug not saving the last ticks not fixed yet in Beta2
Replies: 1
Views: 606

Hi HaeRim,

This behaviour is only manifested with your provider. We do not have any ETA as to when QM's behavior regarding saving ticks will be changed.
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: Bad ticks
Replies: 6
Views: 1431

Hi iso, Who's your data provider? Usually, bad ticks can be got rid of by reloading the charts (ctrl+R). If it doesn't help, you can edit data in QM - just the way you did. We have added Tick Filter as one of the items in our feature request poll. The more votes this feature receives the more import...
by Marina Pashkova
27 Mar 2008
Forum: MultiCharts
Topic: Gaps in chart w/Beta II Hotfix
Replies: 10
Views: 2536

Hi mojotrader,

What are the times of the gaps?

Also, could you please send the logs from Start -> Programs -> MultiCharts -> Logs to support@tssupport.com ?

Thank you
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: New Beta 2 does not fix LastbaronChart as Promised.
Replies: 8
Views: 1967

drwar,

There is no need to misinform people.

All you said is true if you use auto-trading with the "update on every tick" mode uncecked. However, I don’t think anybody else does so.

We will see why it still doesn’t work and try to fix it before the official release.
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: Gaps in chart w/Beta II Hotfix
Replies: 10
Views: 2536

Hi mojotrader,

Whenever you see gaps on chart, try reloading the data for the period with the gap (ctrl+R). If that doesn't work, compare the charts in MC with the charts in the same resolution in the provider's platform. If the gaps are only present in MC, contact our support service.
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: new beta
Replies: 22
Views: 4322

The dancing effect has been identified and will be fixed in the release version. Beta 2 is due this weekend. The charts still dance... but stopped after approx 30 seconds. I have to apologize for misinforming you. The dancing charts effect will be fixed in the release. This fix was never planned fo...
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 2 is now available (Now with Hot Fix!)
Replies: 32
Views: 10038

Just the program. See the instructions below: Download the latest version, run the installer. When prompted, select the Remove option. It will automatically uninstall the previous version. After this run the installer file again, and install the latest one. Please note: during the uninstallation pro...
by Marina Pashkova
26 Mar 2008
Forum: Old MCFX Price Server
Topic: Reduced Display Intervals
Replies: 7
Views: 2198

We are planning to fix this limitation in approximately 1 month's time.
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: How do I overcome this problem?
Replies: 4
Views: 978

TJ, Check the data for this symbol in QuoteManager. Right-click the symbol, go to Edit Data and specify Tick in the Resolution field. After that click Load to check if you have any ticks collected for this symbol (both volume bars and second bars are based on ticks). The reason I'm asking you to do ...
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: Gaps in chart w/Beta II Hotfix
Replies: 10
Views: 2536

Hi mojotrader, Who is your data provider? Did these gaps appear in the data that you had previously collected or in the new data received from the provider after the update? Were the gaps still there after a reload (ctrl+R)? Did you compare your tick, volume, contract bars to the bars with the same ...
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 2 is now available (Now with Hot Fix!)
Replies: 32
Views: 10038

Hi SUPER, When installing a new version of MC, the version that is currently on your computer must be uninstalled first. When you download the installer, run it and choose the Remove option. After the current version has been removed, run the same installer again - and this time the latest beta will...
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: new beta
Replies: 22
Views: 4322

The charts still dance... but stopped after approx 30 seconds.


Let us know if the problem persists.
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: Why do I get a new message "Backfilling"
Replies: 1
Views: 721

Hi John, "Backfilling" in the status line means that while some of the data has been already received from the provider and plotted on the charts, the program is still waiting for some of the requested quotes. What period is being backfilled depends on the data that you already have in the data base...
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: AutoTrading IB
Replies: 6
Views: 1800

Hi Jo,

What MC version are you talking about?

Try installing the latest beta 2. It won't have this problem.
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: How do I overcome this problem?
Replies: 4
Views: 978

How did you request history for this symbol? Was it 'to...from' or' bars back'?

Regards.
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: Radar Screen / Matrix!?
Replies: 3
Views: 1217

Hello,

We are planning to implement Radar Screen by the end of this year. It is a complex program module. It's development is going to take some time.
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: How to chart expired contracts with IB data
Replies: 11
Views: 3232

Hi guys,

Data for expired contracts cannot be received from data providers.

Kaos, could you please plot a chart for the expired APH8 in IB and send us a screenshot?

Thank you.
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: Problem with Multiple instance of MultiCharts opened
Replies: 14
Views: 3929

Hi guys,

We'll try to make the global cursor work across workspaces. This feature has been assigned high priority.

Regards.
by Marina Pashkova
26 Mar 2008
Forum: MultiCharts
Topic: Allow Outside Trading Hours Bug
Replies: 21
Views: 5936

Hi SUPER,

Thank you for reporting the bug. We'll try to fix it as soon as possible.

Regards.
by Marina Pashkova
25 Mar 2008
Forum: MultiCharts
Topic: Quote Manager showing "Not supported"
Replies: 6
Views: 2154

You're welcome anden.

Just let us know if you need assistance again.
by Marina Pashkova
24 Mar 2008
Forum: MultiCharts
Topic: Quote Manager showing "Not supported"
Replies: 6
Views: 2154

Hi Anden, This is not a MultiCharts problem but a trivial case of a user mistake. This message only appears if you have switched MultiCharts into the Offline mode (in File -> Preferences -> Data Server Mode). Of course if MultiCharts is offline it can't receive any data from the provider. If you wan...
by Marina Pashkova
20 Mar 2008
Forum: MultiCharts
Topic: Please fix Search feature in this forum
Replies: 4
Views: 1462

Hi guys, I'm afraid I might have misinformed you about the browser settings. Actually, we don't know if browser settings have anything to do with it at all. We have not developed this forum. This is just a program that we are using as customers. Thus, we can't change anything about the way it works....
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: Exit order problem
Replies: 3
Views: 996

Hi Anden, The special order you are referring to would not fit into the carefully organized structure of different kinds of orders. As for the problem with exiting a position, I would recommend waiting till Beta 2 with enhanced autotrading is released and run tests there. If you still have the same ...
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: RE: Candle identification
Replies: 11
Views: 2684

Hi Timothy, What you are saying is true and perfectly logical. We do look at other products for useful functions and for the things that those platforms can do well. However, when it comes to practice it's simply impossible to implement all the features at the same time and to do it well. This is ex...
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: Multicharts and MCFX on Mac OS X Leopard ?
Replies: 3
Views: 6623

Hello,

At the moment we are not planning to make MC for Macs. We are not familiar with their technology and so far there hasn't been much demand.

Regards.
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: new beta
Replies: 22
Views: 4322

We have studied the problem with the dancing charts and are planning to fix it.
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: marketposition function
Replies: 4
Views: 1261

We are planning to add I_CurrentContracts and I_MarketPosition in 3.1 version.
by Marina Pashkova
19 Mar 2008
Forum: MCFX
Topic: Point Value = $100000?
Replies: 29
Views: 22523

Dear acquatella,

If you are referring to inability of MultiCharts to handle mini/standard accounts correctly (where you get all those extra zeroes), the problem will be fixed in April.
by Marina Pashkova
19 Mar 2008
Forum: MCFX
Topic: Beginner Questions
Replies: 12
Views: 9541

Hi Gean Piero,

We are working on this issue. It will be fixed when the notion of lots will be introduced into MCFX. We will try to complete this feature in time to be added inth MCFX beta due in April.
by Marina Pashkova
19 Mar 2008
Forum: MCFX
Topic: Can´t change the style of the Moving Averages
Replies: 1
Views: 4512

Hello Thomas,

It is possible to change the style of the MovAvg line. However, to see those other styles you would need to increase the spacing between the bars in the data series.
by Marina Pashkova
19 Mar 2008
Forum: Old MCFX Price Server
Topic: Reduced Display Intervals
Replies: 7
Views: 2198

Dear Gean Piero, We have temporarily introduced on the amount of data that can be received from the server. This has been done to ensure the server's reliability and prevent outages. In future these limitations will be lifted. At the moment the available amount of data is: tick - 1 week minute - abo...
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: Symbol Root doesn’t work on IQFeed
Replies: 1
Views: 657

Hi Geoff,

Could you please give us an example?
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: Point bars problem
Replies: 3
Views: 935

Hi Steven,

According to your last post the problem has been solved, right?
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: Performance Report shows different results from TS2ki
Replies: 6
Views: 1434

Hi HaeRim,

Thank you for reporting the bug!
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: Save Image: Auto filename
Replies: 3
Views: 1003

Thank you TJ,

This is a very useful suggestion. We've added it to our features list.
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: Day & 24h Sessions
Replies: 23
Views: 4234

Thank you very much TG, that makes a lot of sense. But I cannot get it to work. If I enter a fake symbol the log shows "OnAbortedLoadEvent: Symbol=FAKE, Reason: Invalid symbol." Basically it always requests data for whatever I enter in Symbol Name and completely ignores whatever is entered in Symbo...
by Marina Pashkova
19 Mar 2008
Forum: MultiCharts
Topic: Day & 24h Sessions
Replies: 23
Views: 4234

Andrew, If you set the session in QM to only the day session (RTH) then a daily chart will not update outside of RTH as a daily chart does not give the option to display 24 hour. Alternatively if you set the session in QM to include all trading hours including evening sessions then selecting Regula...
by Marina Pashkova
18 Mar 2008
Forum: MultiCharts
Topic: Could be a date error
Replies: 1
Views: 723

Hello Januson,

Please contact our customer support service at http://messenger.providesupport.com/mes ... pport.html and they will have a look at the issue on-line.

Regards.
by Marina Pashkova
18 Mar 2008
Forum: MultiCharts
Topic: Can make data1 spaced evenly with non-time based data2?
Replies: 1
Views: 593

Hello HaeRim,

When combining ticks with other resolutions, it is impossible to keep the spacing between the time-based bars even, because the number of ticks that need to be accommodated on the x-scale between them varies.
by Marina Pashkova
18 Mar 2008
Forum: MultiCharts
Topic: Please fix Search feature in this forum
Replies: 4
Views: 1462

Dear HaeRim,

This problem is probably related to your browser settings and not to the forum features. Because I have not been able to reproduce the same problem.
by Marina Pashkova
18 Mar 2008
Forum: MultiCharts
Topic: Advance ORDER PLACEMENT
Replies: 2
Views: 721

Dear Khalid,

Limit and stop orders that can be placed in advance will be available in MultiCharts Beta 2 due by the end of this week.

Best regards.
by Marina Pashkova
14 Feb 2008
Forum: MCFX
Topic: Password not hidden
Replies: 1
Views: 2973

Hi Kevin,

Thanks for reporting. We're going to check this password issue.
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: 2 Year U.S. Treasury Notes Futures with OpenTick
Replies: 7
Views: 1993

Hi aljafp, On the other hand, if you see a symbol shown as a decimal and not as a fraction does that really make it impossible to use this symbol? Of course we can trade it even if it is shown in decimal places, provided multicharts shows it properly.... Have you ever tried plotting T-Note futures ...
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: Upcoming MultiCharts Webinars
Replies: 7
Views: 1872

Thank you Tim.

We'll try to do that.
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: Feature requests topic and poll
Replies: 231
Views: 82742

Thank you TJ!

We'll consider your suggestions for implementation.
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: LATEST MULTICHARTS 3.0 BETA_1 BUILD - 1137.3363
Replies: 9
Views: 2088

Hi Scott, Yes, before installing the new version you need to uninstall the one that's currently there on your computer. Run the downloaded installer 1137.3363. When offered two options Remove or Repair, choose remove. After the older version has been removed, run the installer again, and this time j...
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: [Advanced Topic] EasyLanguage Extension SDK
Replies: 7
Views: 2224

Dear Marina, We are near to release 3.0 of MC and I'd like to have an official answer to SDK support in MC. Is the EasyLanguage extension SDK supported in MC ? and if not when will be supported ? Best Regards Dear danilo, Both EasyLanguage extension SDK and the SDK for TS2000i are supported in Mult...
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: List of new and not supported reserved words
Replies: 50
Views: 15456

Below, is a list of words that are not supported in the latest beta. ab_addcell ab_averageprice ab_cellcount ab_getnumcells ab_high ab_low ab_rowheight atcommentarybar callopenint callvolume checkcommentary commentary commentarycl commentaryenabled commoditynumber dailytradesdn dailytradesup dailyvo...
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: List of new and not supported reserved words
Replies: 50
Views: 15456

Hi. My recent question above seems to have been overlooked. A simple statement of the current facts would be great. Hi MC_Prog, In the latest beta unsupported words are treated exactly the way they used to be. We agree that the current method creates a number of inconveniences. However as of now, w...
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: Backfilling data
Replies: 9
Views: 1810

Thank you for the suggestion Bob!
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: Fib Extension Tool
Replies: 1
Views: 959

Hi momentum,

This is a confirmed bug. Thanks for reporting!
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: LATEST MULTICHARTS 3.0 BETA_1 BUILD - 1137.3363
Replies: 9
Views: 2088

Hi Bob, 'Arrange windows' is working. However, some of the users want to see a different logic according to which the charts are arranged. Obvioulsy, different traders want to see them arranged differently. If you could tell us how you would see them we would consider your logic for possible impleme...
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: Focus on Detached Chart Problem
Replies: 3
Views: 1287

Hi momentum,

This is a known bug. If you click a chart's head, bar spacing in this chart will change. However, the chart itself will not be in focus.
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: Stop Order problem
Replies: 24
Views: 3534

Hi Victor,

We also need a workspace from you. And you had an End of Day Ext signal applied. Could you send it to us as well?
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: Problem with Multiple instance of MultiCharts opened
Replies: 14
Views: 3929

Hi holbrooke,

I'm afraid there was a miscommunication or maybe we are talking about different things. Once you set up your detached windows onto a screen it will stay there. You won't have to do this every time you launch MultiCharts.
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: stock charts
Replies: 1
Views: 700

Hi Tim,

You would have to create charts one by one for each stock.

As for the studies, you can create a study template (Format -> Study Templates) and all the studies in the template that are checked will be automatically applied to every newly created chart.
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: Errors loading charts that previously worked
Replies: 5
Views: 1278

Hi randomname, Yesterday we talked to a customer who had the same problem in the latest version. However, when we tried to reproduce the bug (with the same data and the same settings) there were no errors on our end. At this point it's not clear what triggers the error message. We'll try to find out...
by Marina Pashkova
14 Feb 2008
Forum: User Contributed Studies and Indicator Library
Topic: Market Profile
Replies: 3
Views: 2145

Hi mojo,

According to our tests, the indicator above doesn't work properly either in TS or in MultiCharts. I would recommend trying a market profile indicator posted here http://forum.tssupport.com/viewtopic.php?t=2728
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: Problem with Multiple instance of MultiCharts opened
Replies: 14
Views: 3929

Hi holbrooke, The whole idea in the latest MC versions was to avoid having to open multiple instances for multiple screens. You can just detach chart windows and place them whereever you want them. In this case crosshair works across the screens and across the chart windows on those screens - synchr...
by Marina Pashkova
14 Feb 2008
Forum: MultiCharts
Topic: Upcoming MultiCharts Webinars
Replies: 7
Views: 1872

Hi holbrooke,

We haven't yet decided whether the webinars that have already been on-line will be stored for later reference.
by Marina Pashkova
13 Feb 2008
Forum: MultiCharts
Topic: INDICATOR PROBLEM SOLVED. DOWNLOAD LATEST MC HERE
Replies: 21
Views: 6096

Hi phil,

.sef files can only be used on the same version as the one they were imported from.
by Marina Pashkova
13 Feb 2008
Forum: MultiCharts
Topic: Stop Order problem
Replies: 24
Views: 3534

Thank you Victor.

We're now going to run some tests. As soon as we have the results I'll post them in this topic.
by Marina Pashkova
13 Feb 2008
Forum: MultiCharts
Topic: Annoying Window Focus feature
Replies: 3
Views: 1059

TJ is right. It's no longer an issue with the latest beta.
by Marina Pashkova
13 Feb 2008
Forum: MultiCharts
Topic: INDICATOR PROBLEM SOLVED. DOWNLOAD LATEST MC HERE
Replies: 21
Views: 6096

If you notice any problems with indicators please let us know right away.

Thank you!
by Marina Pashkova
13 Feb 2008
Forum: MultiCharts
Topic: Upcoming MultiCharts Webinars
Replies: 7
Views: 1872

Dear customers, Thank you for the feedback. We have received a lot of e-mails showing your interest and desire to participate in webinars. Once we have finalized the range of topics and the schedule we will post an announcement on the website. If you have any suggestions e-mail us. Regards.
by Marina Pashkova
13 Feb 2008
Forum: MCFX
Topic: Sell ("LX") from Entry ("LE") ... BUG?
Replies: 11
Views: 8462

Hi Kevin,

The above scenario is a bug that has already been fixed. The fix will be included in the next MCFX version which we will try to release by the end of this week.
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: Can Not Go back It Seems
Replies: 14
Views: 1780

drwar, We do know what release notes are. We also know what agile software development is. We do publish release notes - to describe the fixes and features in new RELEASES. However, publishing notes for every single beta, given that we release new builds every few days, would be problematic and extr...
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: Email signal alerts
Replies: 2
Views: 1078

Hi jl 12,

You are right, we have been planning this feature for some time. However, due to the lack of time e-mail alerts will not be implemented in 3.0 version.
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 1 now available
Replies: 27
Views: 6517

Re: Strategy Performance Report

New bugs has been introduced with the new release : 1) The monthy returns are wrong. 2) The strategy performance report doesn't refresh is the strategy's settings are changed while the report window is open. 3) During optimization the transaction cost and slippage are not more taken into account th...
by Marina Pashkova
12 Feb 2008
Forum: MCFX
Topic: MCFX PRO Beta - Discrepancy in Strategy Performance Report
Replies: 5
Views: 4848

Hi Paul, Could you please give us your strategy so that we could run tests on our end? As for which version must be used, I would recommend the latest beta version. It supports the new server which is more reliable and much more accurate than the old one. As I mentioned before, the fact that you use...
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: Windows - Arrange bug
Replies: 16
Views: 2438

Hi Bob,

How would you like to have windows arranged? Could you please provide as many details as possible?

Thank you!
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: Data Gaps
Replies: 3
Views: 1611

Hi ndn,

Just let us know if anything like that happens again.
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: Can Not Go back It Seems
Replies: 14
Views: 1780

Drwar, I am not sure if posting or answering such comments is very productive. All the old workspaces are placed exactly where they used to be - not to complicate the things. I guess if we had created a new directory we'd be getting complaints that you can't find them anymore. We would really apprec...
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: Error Plotting Soybean futures with Opentick as source
Replies: 5
Views: 1315

Hi aljafp, As you know, OpenTick server is down at the moment. Therefore we can't check if it provides volume data for this particular symbol. However, please keep in mind that when volume data is not provided by the data feed, some platforms create this volume data using ticks. I don't know if NT d...
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: MULTICHARTS LATEST 3.0.BETA 1 AVAILABLE
Replies: 29
Views: 10750

one more question: I have again 9 charts with 2007 ascii data and 2008 esignal data. It plots all correctly . Then i save my workspace , shut down computer and restart computer next day and want to load exact same workspace with same ascii data for 2007. Now my historical ascii data does not upload...
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: MULTICHARTS LATEST 3.0.BETA 1 AVAILABLE
Replies: 29
Views: 10750

I'm hoping that the TS data feed fixes will also fix the data gap problems. I routinely have data gaps show up that a reload doesn't fix. See http://forum.tssupport.com/viewtopic.php?t=4395 Please contact us via LiveChat. We would like to have a look at those gaps that can't be eliminated. Thank you.
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: LATEST MULTICHARTS 3.0 BETA_1 BUILD - 1137.3363
Replies: 9
Views: 2088

If you notice any bugs, please report them to us.

Thank you!!!
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: QuoteManager -> Connect Symbols
Replies: 2
Views: 823

Hi aljafp,

If you connect a symbol in QuoteManager you will be receiving quotes for this symbol without plotting a chart. If Realtime Status in QuoteManager shows offline, you will only get quotes if you plot a chart.
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: 2 Year U.S. Treasury Notes Futures with OpenTick
Replies: 7
Views: 1993

Hi aljafp, You can see fractional scale in the drop-down list in QuoteManager because from the very beginning we have keeping this type of scale in mind - for future implementation. We do understand that this feature is very important. However, if you browse this forum you'll see that there are hund...
by Marina Pashkova
12 Feb 2008
Forum: MCFX
Topic: Order2Go issue
Replies: 15
Views: 7856

Most probably in the nearest future we'll modify the implementation in such a way that the existing position will be closed and then a new one opened. Later on we'll add hedging as well. This functionality will make it possible to open several positions from different charts for the same symbol. Thi...
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: Stop Order problem
Replies: 24
Views: 3534

Hi Victor, The reason why I asked you about the provider is that we need to reproduce the problem on our end. To do that we need to create exactly the same conditions and use the same settings as you do. Could you please send us the ascii file where the data for this symbol is taken from? Thank you.
by Marina Pashkova
12 Feb 2008
Forum: MultiCharts
Topic: Can Not Go back It Seems
Replies: 14
Views: 1780

Hello everybody,

Old workspaces are not converted. Instead, MultiCharts creates their copies in the new format. The old workspaces will still be there in the same directory you saved them to. Only they will have extenstion .old: name.wsp.old.
by Marina Pashkova
08 Feb 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 1 now available
Replies: 27
Views: 6517

Hello dupl, According to MultiCharts license policy, if you have one license of the software, it can only be run on one single computer at a time. Under one license you can repeatedly download any of the available versions - but it can only be run on one computer - irrespective of the version. Best ...
by Marina Pashkova
08 Feb 2008
Forum: MultiCharts
Topic: 3D Optimization
Replies: 1
Views: 963

Hi konstantin,

I haven't been able to reproduce the problem. Could you please send the .ors file to mpashkova@tssupport.com ? We would use it to run some tests and see if we can reproduce the behavior you're describing.

Regards.
by Marina Pashkova
08 Feb 2008
Forum: MCFX
Topic: Order2Go issue
Replies: 15
Views: 7856

Thank you for responding Kevin! We take all our customers' opinions into consideration.

Regards.
by Marina Pashkova
08 Feb 2008
Forum: MCFX
Topic: PlaceOrder function
Replies: 4
Views: 3901

The two functions above are indeed not supported. However, we haven't been able to find GetAppInfo(aiMacroConf) in the PlaceOrder code. Thus the only unsupported function in the code is GetAppInfo(aiMacroEnabled). This function doesn't seem to be crucial for the correct work of PlaceOrder. The only ...
by Marina Pashkova
08 Feb 2008
Forum: MCFX
Topic: Adding open and closed Equity (functions) Indicators
Replies: 4
Views: 3830

Hello Donald,

Could you please provide more details on this feature? Would you like to see it in the report?

Thank you.
by Marina Pashkova
08 Feb 2008
Forum: Old MCFX Price Server
Topic: Missing Data again!!!
Replies: 13
Views: 3382

Thank you MKlein!

We're working.
by Marina Pashkova
08 Feb 2008
Forum: Old MCFX Price Server
Topic: Chart Data Problem
Replies: 30
Views: 6392

Dear Marc,

Could you please specify the problem please? Because it looks like it's something different from the problem discussed in this topic (we are working on that problem).

Regards.
by Marina Pashkova
08 Feb 2008
Forum: MCFX
Topic: Need Help with Profit Functions
Replies: 6
Views: 3888

Hello Kevin, Your arguments make perfect sense. There is a way to have these words work in indicators as well. At this point we have our roadmap formed for the next several months, so I'm afraid we won't have the chance to accommodate your request in the nearest future. But we will definitely try to...
by Marina Pashkova
08 Feb 2008
Forum: MCFX
Topic: Point Value = $100000?
Replies: 29
Views: 22523

Well, since I trade the mini $100 lot not the $1000 lot, I was just too lazy to do the division when glancing quickly over the strategy performance report. Especially when examining the trade-by-trade P/L, those bloated numbers like 34000000 just give me headaches! Imagine you have to mentally divi...
by Marina Pashkova
08 Feb 2008
Forum: MCFX
Topic: Equity Curve Detailed Problem -
Replies: 2
Views: 3027

Hi acquatella, The problem with the equity curve is related to the wrong big point value for some of the currency pairs. We have already fixed those wrong values. The MCFX version with the corrected values will be availalbe next week. Or if you would like to have it sooner, please contact us through...
by Marina Pashkova
08 Feb 2008
Forum: MCFX
Topic: Order2Go issue
Replies: 15
Views: 7856

Hello guys, Regarding the earlier question about the hedging status influencing the way postions are closed/open. In future versions of MCFX hedging won't affect the way positions are closed. Instead of opening positions in both directions, MCFX will first close the existing position and then open a...
by Marina Pashkova
08 Feb 2008
Forum: MCFX
Topic: Beginner Questions
Replies: 12
Views: 9541

Hello Marina; The las thing is about the minilot issue. Changing the fixed shares/contracts to 10,000 as you said wouldn't change to minilot mode. Instead, MCFX is understanding this as it would trade 10,000 Standard Lots on every transaction, which is absurd. I confirmed this by viewing the strate...
by Marina Pashkova
08 Feb 2008
Forum: MCFX
Topic: PowerLanguage
Replies: 3
Views: 2871

Dear Don, We are working on a comprehensive help file for PowerLanguage. However, since over 90% of EasyLanguage functionalities are supported in PowerLanguage the tutorials I mentioned earlier can be used as adequate programming guides. In those cases when you need help, you can always contact us d...
by Marina Pashkova
06 Feb 2008
Forum: MCFX
Topic: Trade size
Replies: 1
Views: 2156

Hi Donald,

As I mentioned earlier on LiveChat, when you see this problem occurring again please contact us so that our software engineers could check it.
by Marina Pashkova
06 Feb 2008
Forum: MCFX
Topic: MCFX feature requests topic and poll
Replies: 20
Views: 9885

Dear gian piero,

To have MCFX adequately handle standard or mini-lots, the lot size must be explicitly indicated in the strategy settings: go Strategy Properties -> Properties -> Fixed Shares/Contracts and type in 100,000 for the standard account or 10,000 for mini-lots.

Regards.
by Marina Pashkova
06 Feb 2008
Forum: MCFX
Topic: Point Value = $100000?
Replies: 29
Views: 22523

Hello,

This problem will be corrected in future MCFX versions.
by Marina Pashkova
06 Feb 2008
Forum: Old MCFX Price Server
Topic: Chart Data Problem
Replies: 30
Views: 6392

Hello everybody,

We are working to resolve this issue.
by Marina Pashkova
06 Feb 2008
Forum: MultiCharts
Topic: Indicator Issues With New Beta version
Replies: 4
Views: 1173

Re: Indicator Issues With New Beta version

Hi, I am getting the error listed below on some custom scripts I wrote which have compiled and been working for years now. Please advise as to how to fix this issue. I do not have any charts open at the time I tried to compile, but the compiler still says the scripts are in use. Must I delete them ...
by Marina Pashkova
06 Feb 2008
Forum: MCFX
Topic: MCFX feature requests topic and poll
Replies: 20
Views: 9885

Hello gien piero,

We are planning to work on Strategy Performance report to have it work correctly for both standard and mini-lots.
by Marina Pashkova
06 Feb 2008
Forum: MultiCharts
Topic: Data Gaps
Replies: 3
Views: 1611

Hello ndn,

Could you please contact us through LiveChat again?

Thank you.
by Marina Pashkova
06 Feb 2008
Forum: MultiCharts
Topic: Error Plotting Soybean futures with Opentick as source
Replies: 5
Views: 1315

Hi aljafp,

OpenTick does not provide volume for some of their symbols.
by Marina Pashkova
06 Feb 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 1 now available
Replies: 27
Views: 6517

Hi momentum,

Our engineers are working to fix the bug.
by Marina Pashkova
06 Feb 2008
Forum: MultiCharts
Topic: MULTICHARTS LATEST 3.0.BETA 1 AVAILABLE
Replies: 29
Views: 10750

MULTICHARTS LATEST 3.0.BETA 1 AVAILABLE

To download the latest MultiCharts 3.0 Beta 1 please use the link below:

ftp://64.38.8.218:1021/MultiCharts.1130.3300_Beta1.exe
by Marina Pashkova
06 Feb 2008
Forum: MultiCharts
Topic: error message in new beta
Replies: 3
Views: 1642

Hi guys,

We are now working on GetAppInfo and the related words. They will be fully implemented in beta 2 which is due by the end of February.

Regards.
by Marina Pashkova
05 Feb 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 1 now available
Replies: 27
Views: 6517

Hi maxpi,

Limit and stop orders are supported in backtesting, but they haven't been implemented in autotrading yet.

Regards.
by Marina Pashkova
04 Feb 2008
Forum: MultiCharts
Topic: Desktop position
Replies: 12
Views: 2106

Hi Geoff, So far, we haven't been able to reproduce the bug you're describing. If possible, we would like to have a look at your computer via HelpDesk. Could you please contact us through LiveChat? When you do so, please remind the customer support representatives what the problem is after which the...
by Marina Pashkova
04 Feb 2008
Forum: MultiCharts
Topic: At$ not supporte?
Replies: 3
Views: 846

Hello HaeRim,

I am afraid this code cannot be changed. At least our software engineers are not sure how this could be done.
by Marina Pashkova
04 Feb 2008
Forum: MultiCharts
Topic: Windows - Arrange bug
Replies: 16
Views: 2438

Hi Bob,

Thank you for reporting the bug. It'll be fixed shortly.
by Marina Pashkova
04 Feb 2008
Forum: MCFX
Topic: Strategy Performance Report
Replies: 3
Views: 2389

Hi Don, Strategy performance report is not made to have its value recalculated once you activate a chart differnt from the one the report was created for. To have a report for the second chart, you need to create it. We assumed this would be more convenient - in case you want to have several reports...
by Marina Pashkova
04 Feb 2008
Forum: MCFX
Topic: Position size
Replies: 2
Views: 2108

Hi Don, The problem with MCFX is that there is a contradiction between the autotrading settings and backtesting settings. We are now studying this issue to fix it. For now, if you want to trade standard lots, type in 100,000 in Properties -> Fixed Shares/Contract. If you want to trade mini-lots, typ...
by Marina Pashkova
04 Feb 2008
Forum: MCFX
Topic: Multiple Chart Position Issue
Replies: 3
Views: 2296

Hello, In the current version of MCFX, trading the same symbol from different charts will not work correctly. In future, we are planning to make MCFX factor in the positions opened from different charts (for the same symbol) correctly. For now, we would recommend avoiding trading the same symbol fro...
by Marina Pashkova
04 Feb 2008
Forum: MultiCharts
Topic: Beta 3 - Studies Crash
Replies: 11
Views: 1966

Right, we are working to fix this issue.

Regards.
by Marina Pashkova
04 Feb 2008
Forum: MultiCharts
Topic: Locked ELD FIles
Replies: 1
Views: 679

Yes, some protected ELD's can be imported into MultiCharts. If you need such files to work in MultiCharts, just send them to us and we'll make the necessary modifications.

Regards.
by Marina Pashkova
01 Feb 2008
Forum: MultiCharts
Topic: Jurik Generic DLL
Replies: 1
Views: 1250

Hi Steven, Yours is a very good question. Just recently we talked to Jurik again about the possibility to tailor his tools to MultiCharts. He told us that he doesn't have time or resources to work on that. In this situation, the idea to use this generic dll version of his tools is actually a very go...
by Marina Pashkova
01 Feb 2008
Forum: MultiCharts
Topic: At$ not supporte?
Replies: 3
Views: 846

Hi HaeRim,

At$ is not currently supported.

Regards.
by Marina Pashkova
01 Feb 2008
Forum: MCFX
Topic: Need Help with Profit Functions
Replies: 6
Views: 3888

Dear Kevin,

According to the EasyLanguage rules "Performance Information and Position Information are not allowed in an indicator" , the reason being that indicators and signals use different functionalities.

Regards.
by Marina Pashkova
31 Jan 2008
Forum: MultiCharts
Topic: using intrabarpersist
Replies: 7
Views: 1820

Hi itai007, If I understand your description correctly, the cold below should do the job: inputs: Price( Close ), Length( 14 ), OverSold( 30 ), OverBought( 70 ); variables: MyRSI( 0 ) ; MyRSI = RSI( Price, Length ) ; if MyRSI crosses over OverBought then buy 1 contract this bar on Close;
by Marina Pashkova
31 Jan 2008
Forum: MultiCharts
Topic: Alerts
Replies: 4
Views: 1490

Hi aljafp,

Only alerts from different studies can play different sound files.
by Marina Pashkova
31 Jan 2008
Forum: MultiCharts
Topic: HSI daily chart won't update
Replies: 5
Views: 1092

Hi TJ,

We would need to have a look at your computer via HelpDesk to find out what might be causing this problem.

Could you please contact us through LiveChat so that we could get connected to your computer?

Thank you.
by Marina Pashkova
31 Jan 2008
Forum: MultiCharts
Topic: Beta 3 - Studies Crash
Replies: 11
Views: 1966

Hi Geoff,

Did you last comment mean that you can't plot ticks for a particular symbol? If so, what is the symbol and the data provider?
by Marina Pashkova
31 Jan 2008
Forum: MCFX
Topic: Need Help with Profit Functions
Replies: 6
Views: 3888

Hi Kevin,

I_ClosedEquity and I_OpenEquity are not supported in MCFX at the moment. There are no words that could be used to replace them.

As for NetProfit and OpenPositionProfit, these words work the same way as in TS.

Regards.
by Marina Pashkova
31 Jan 2008
Forum: MultiCharts
Topic: Beta Strategy Report issue...
Replies: 1
Views: 767

Hi jmi88,

This is a confirmed bug. We'll work to fix it.

Regards
by Marina Pashkova
31 Jan 2008
Forum: MultiCharts
Topic: PL Editor compilation error
Replies: 8
Views: 1715

Hi,

This bug will be fixed by the end of February.
by Marina Pashkova
30 Jan 2008
Forum: MCFX
Topic: Beginner Questions
Replies: 12
Views: 9541

Hello Gian Piero,

We would need to look into that. As soon as I have an answer I'll post it here.

Regards.
by Marina Pashkova
30 Jan 2008
Forum: MultiCharts
Topic: PL Editor compilation error
Replies: 8
Views: 1715

This is a bug which will be fixed.

Thank you for reporting it!
by Marina Pashkova
30 Jan 2008
Forum: MultiCharts
Topic: <no symbol> 0 <no datafeed> after MC crashed
Replies: 16
Views: 2334

Have you tried plotting that expired symbol in TWS?
by Marina Pashkova
30 Jan 2008
Forum: MultiCharts
Topic: What is the map pin icon for?
Replies: 2
Views: 704

Hi TJ,

When activated, the pin icon 'pins' the detached chart window on top of all other windows.
by Marina Pashkova
30 Jan 2008
Forum: MultiCharts
Topic: Jumping and Dancing Charts
Replies: 10
Views: 2058

Hi guys,

Unfortunately, this bug hasn't been fixed yet.
by Marina Pashkova
30 Jan 2008
Forum: MultiCharts
Topic: MC 3.0 beta optimization error
Replies: 4
Views: 1267

No problem glam_100.

If you have any bugs to report please do.

Thank you.
by Marina Pashkova
30 Jan 2008
Forum: MultiCharts
Topic: Indicators don’t update when each new bar is made
Replies: 3
Views: 951

Hi milton,

The problem you're reporting is a confirmed bug now.

Our engineers are working to identify the cause.

Regards.
by Marina Pashkova
30 Jan 2008
Forum: MultiCharts
Topic: ADE TypeZero Sync Error in MC
Replies: 1
Views: 976

Could you please send us the indicator/indicators and tell us what symbol you applied it to?

You can e-mail the information to mpashkova@tssupport.com

Thank you.
by Marina Pashkova
30 Jan 2008
Forum: MultiCharts
Topic: External Dll programing
Replies: 7
Views: 2087

You're welcome randomname.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Establishing... Connection
Replies: 15
Views: 3920

Hi TJ,

There was simply a bug with the days back in beta version which has now been fixed.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: External Dll programing
Replies: 7
Views: 2087

Hi randomname,

Try the following:

Code: Select all

external method: "DLLNAME.dll", void, "_OnDestroyHandler";

#EVENTS
   OnDestroy = _OnDestroyHandler;
#END;


Should work.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: PLEditor does not allow non-English characters?
Replies: 1
Views: 660

Hello HaeRim,

Unfortunately, our short-term plans do no include adding the support for non-English characters.

Regards.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Indicators don’t update when each new bar is made
Replies: 3
Views: 951

Hi,

To answer your question, we need to see the study.

Could you please either post the text of the study or e-mail it to mpashkova@tssupport.com?

Thank you.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Allow Trading sessions longer than 24 hours
Replies: 12
Views: 2059

Thank you for the schedule.

We will look into this issue. Sessions in QuoteManager were designed with the assumption in mind that trading sessions can't be longer than 25 hours. It now turns out that they can, so we need to double-check everything.

Thank you.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 1 now available
Replies: 27
Views: 6517

Hi, The message that MultiCharts.1123.3152_Beta1.exe is not valid win32 application means that the file got corrupted during downloading. It has probably been caches in your browser as well, so downloading it on the same computer would result in the same error. What you could do is either downlad Mu...
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: MC 3.0 beta optimization error
Replies: 4
Views: 1267

What type of optimization were you runngin - Genetic or Exhausting?
Have you come across this error repeatedly or was it a one time occurrence?

Thank you.
by Marina Pashkova
29 Jan 2008
Forum: Old MCFX Price Server
Topic: Chart Data Problem
Replies: 30
Views: 6392

Hello,

We are going to try and reproduce the problem on our end. As soon as our software engineers have the results, I will post them.

Regards.
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Server Down
Replies: 10
Views: 4698

Hi,

Thank you for reporting the missing data.
As I mentioned in the other posts, we will try and restore all the missing data tomorrow.

Regards.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Translation needed
Replies: 1
Views: 581

Hi HaeRim, Please find the translation below. Note: The maximum period of the price data that can be used to create a single bar in a range-based chart is one trading day, including all of the trading sessions on that day. P.S. Once Help is completely reworked there will no longer be such errors. Re...
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Beta 3 - Studies Crash
Replies: 11
Views: 1966

Hi momentum, it looks like we would need to get connected to your computer via HelpDesk, a remote desktop control utility. To get assistance through HelpDesk, please contact us through LiveChat http://messenger.providesupport.com/messenger/tssupport.html , tell a customer support representative what...
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Universal DDE
Replies: 1
Views: 963

Hello, To understand what might be causing the above problem with Universal DDE, we would need to get connected to your computer via HelpDesk, a remote desktop control utility. To get assistance through HelpDesk, please contact us through LiveChat http://messenger.providesupport.com/messenger/tssupp...
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Missing data
Replies: 2
Views: 1882

Hello,

Tomorrow we will try to upload all the missing data.

Regarding the issue with the data on Sundays, our software engineers will look into that and see what can be done.

Regards.
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: missing data, false chart
Replies: 3
Views: 2442

Hi MKlein,

Tomorrow we will fill in the existing gaps with the missing data.
Thank you for drawing our attention to those gaps.

Regards.
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Second charts
Replies: 2
Views: 1991

Hi Don, The frequency with which second charts are updated will depend on how actively a pair is traded. For example if there is no new data for a few seconds nothing then will happen on the chart as well. If you compare different currency pairs you will see that the most active ones will update pra...
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Data Servers and Ports, Etc.
Replies: 12
Views: 8930

Yes Kevin,

This is exactly what we are working on right now.
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Beginner Questions
Replies: 12
Views: 9541

Hello, The starting point normally influences the values of the indicators that reference the series values preceding this starting point. If an indicator uses it's previous values to calculate the current value, then the current values will also be different because the previous values would be dif...
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Indicator help
Replies: 3
Views: 2197

Hi,

The words i_openequity i_closedequity are not currently supported.
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: PowerLanguage
Replies: 3
Views: 2871

Dear Don, If you are talking about the functions and reserved words in PLEditor, we are now working on a comprehensive Help file which will include references and examples. Meanwhile, you can find the links to various EasyLanguage tutorials on our main page: http://www.tssupport.com/support/tutorial...
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Data Servers and Ports, Etc.
Replies: 12
Views: 8930

Hi guys, The new server only supports one port - 10,000. Regarding the 4 months of data, we have implemented temporary limitations on the number of bars that can be requested. At this point you can view any period of time (within around the past 7 years) but only in 4-months portions. Or in larger r...
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Order2Go issue
Replies: 15
Views: 7856

Hi Don,

Have you tried it with hedging turned off?

Regards.
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Needed: Issue Stop Loss and Target Orders on Entry
Replies: 1
Views: 1736

Dear Kevin, So far this feature has not been implemented in MCFX. However, we are planning to introduce real stop and limit orders which will be placed with the broker in advance to be executed as soon as the conditions are met. SetProfitTarget and SetProfitLoss will also be implemented - within the...
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Automated trading not working
Replies: 11
Views: 3607

If you have a code that doesn't work as expected, you can send it to us together with the description of how the results are different from the expected and we will help you.

You can send the codes to mpashkova@tssupport.com

Regards.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Array Question
Replies: 2
Views: 789

Hi Thomas Mann,

Try the code below:

---
Input: ArraySize(64);
ARRAY: ArrayHolder[](0);

Array_SetMaxIndex(ArrayHolder, ArraySize);
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Establishing... Connection
Replies: 15
Views: 3920

Hi drwar,

The latest link is to the fully functional version. Only there has been a protocol mistake. We are going to fix the problem shortly and you'll be able to download the fixed beta version using the latest link.

Reagards.
by Marina Pashkova
29 Jan 2008
Forum: MCFX
Topic: Chart prices vs FXCM
Replies: 1
Views: 1579

Hello Don,

The reason why you can see the differences in MCFX and FXCM is that MCFX is receiving data from the old FXCM server. We are planning to fix this in the nearest future. We have already started working to solve the problem.

Regards.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: MC 3.0 beta optimization error
Replies: 4
Views: 1267

Hi,

What was the error that you got?

Thank you.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Beta 3 - Studies Crash
Replies: 11
Views: 1966

Hi momentum,

What is shown in the attached screenshot is not a crash.
Try turning the studies on and off. Also, check the Max Bars back value for those indicators.

Regards.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 1 now available
Replies: 27
Views: 6517

I get these error codes during the installation.


Could you please archive and send the logs (from Start -> Programs -> MultiCharts -> Logs) to mpashkova@tssupport.com?

Thank you.
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Multicharts 3.0 Beta 1 now available
Replies: 27
Views: 6517

Well I figured out that like in this sample code below I cannot repeat the label of a signal more than once, Or I get that error...In this example the word "cover". But in the last version it was never an issue, so now I have to go back through all my signals that have some same labels and edit the...
by Marina Pashkova
29 Jan 2008
Forum: MultiCharts
Topic: Establishing... Connection
Replies: 15
Views: 3920

Hi guys,

ABC is right - the first beta had issues with days back.

However, we have already fixed the bug. If you go to http://forum.tssupport.com/viewtopic.php?t=4672 , you'll find a link to the beta version that has this problem solved.

Best regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: Point Charts plot different
Replies: 2
Views: 913

Hi Milton, In MC 2.1 point bars weren't plotted correctly because MinMovement was not factored in. So to plot a 2-point bar you'd have to enter the MinMovement value multiplied by 2. In MC 3.0 this bug was fixed. Now if you want to plot 2 point bar, just enter 2 - MinMovement gets factored in automa...
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: PLEditor has no right mouse click?
Replies: 9
Views: 1944

Hi TJ,

We'll look into that as well.

Thank you.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: Cant re-position minimised Charts
Replies: 11
Views: 2077

Hello Milton,

This is a known bug. Our engineers are working to fix it.

We apologize for the inconvenience.

Regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: SetBreakEven
Replies: 2
Views: 1023

Hello Marek,

What symbol have you been using the code on? What are it's settings in QuoteManager? What are Big Point Value and MinMovement? What input values did you use? Could you post a screenshot as well?

Thank you.

Best regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: Bonds 1/32 scale
Replies: 15
Views: 4255

Hi Geoff,

The fractional scales are still not supported and there is no ETA for it.

Regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: Decrease/Increase Bar Spacing
Replies: 1
Views: 711

Hi TJ,

This is a known bug.

For the time being, you can avoid the above problem is you activate the window that's not detached by clicking its title-line.

Regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: External Dll programing
Replies: 7
Views: 2087

Hello Randomname,

This words are supported in MultiCharts.

Regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: Unable to create session template
Replies: 20
Views: 4624

Hello Geoff,

Unfortunately, none of the issues you mentioned have been implemented in the latest beta. We are planning to fix the session sorting issue, but there is still no ETA as to when this could be implemented.

Best regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: Allow Trading sessions longer than 24 hours
Replies: 12
Views: 2059

Dear Boon Lee,

Are you sure that this is a 25 hour session, not a 1-hour one? We studied this issue and TS does not have 25 hour sessions. Do you know if there is software that plots sessions that are longer than 24 hours?


Regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: Stop Order Autotrade execution
Replies: 1
Views: 775

Hi Kingjelly,

In the latest beta version that was released last Friday this still can't be done. However, it the next MC version stop orders will be sent out in advance - to make sure that a position is always protected.

Regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: Allow Trading sessions longer than 24 hours
Replies: 12
Views: 2059

Hello, Actually what you are saying is quite correct and logical. We are going to test 0:00 to 0:00 (or 24:00 to 24:00) sessions and see how they work. The problems with these sessions are: 1.How do you decide when one session ends and the next one begins? 2. What session will a bar be included in? ...
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: Nice feature wanted
Replies: 8
Views: 1901

Hello Januson,

Thank you for the details. I will pass the imformation on to our software engineers to see if this feature can be implemented.

Best regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: Abilty to interogate existing IB positions for autotrading
Replies: 5
Views: 1319

Hi jl 12,

If when you say "existing open lots" you mean MarketPosition on broker's end - this feature will be implemented in future MC versions.

Regards.
by Marina Pashkova
28 Jan 2008
Forum: MultiCharts
Topic: <no symbol> 0 <no datafeed> after MC crashed
Replies: 16
Views: 2334

We can't find it. It's not listed on the CFE exchange in Symbol Search on the interactivebrokers website. :?: Symbol (Root): VXD The Logs are 200 MB :o Dear dupl, There must be some kind of mistake: there is no DVF8 futures provided by IB. Please see the attached screenshot. You say you had been us...

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