Multicharts can't send short orders with WeBank on stocks

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maxmax68
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Multicharts can't send short orders with WeBank on stocks

Postby maxmax68 » 27 Oct 2013

Hi,
unfortunately, as I signaled to MC team a long time ago,
Multicharts actually can't send buy and sell (short overnight) orders
with WeBank on (italian) stocks.
You told me you had contact with WeBank team to solve this problem,
but month are passing and nothing changes.
How long do you think it will take to get buy and sell overnight feature ?
Thank you and Regards
Max

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TJ
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Re: Multicharts can't send short orders with WeBank on stock

Postby TJ » 27 Oct 2013

Hi,
unfortunately, as I signaled to MC team a long time ago,
Multicharts actually can't send buy and sell (short overnight) orders
with WeBank on (italian) stocks.
You told me you had contact with WeBank team to solve this problem,
but month are passing and nothing changes.
How long do you think it will take to get buy and sell overnight feature ?
Thank you and Regards
Max
This sounds like a setting problem at WeBank.

MultiCharts is a charting/trading program, the autotrade logic does not know (nor care) which broker you use. It fires off an order when the condition is met... it is up to the broker to accept the order.

For example, with InteractiveBrokers, the default setting is to accept RTH orders only. If you want to trade 24/7, you have to set the TWS client software to accept non-RTH orders, otherwise it will reject them as errors.

Have you asked WeBank how to this is done with other software?

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Re: Multicharts can't send short orders with WeBank on stock

Postby maxmax68 » 27 Oct 2013

TJ,
as I told in my post, I talked with MC team.

They are aware that the problem is in the way Multicharts communicates with WeBank through the API.
Since it is Multicharts that made the software that communicates with WeBank, here the problem is Multicharts and not Webank.
Simply Multicharts must integrate communication software with WeBank to support mode also sell and buy overnight.
Probably the problem is that Multicharts not find it convenient to spend that money for WeBank.
However TJ thanks for attempting an answer.

Regards
Max

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Re: Multicharts can't send short orders with WeBank on stock

Postby TJ » 27 Oct 2013

TJ,
as I told in my post, I talked with MC team.
They are aware that the problem is in the way Multicharts communicates with WeBank through the API.
Since it is Multicharts that made the software that communicates with WeBank, here the problem is Multicharts and not Webank.
Simply Multicharts must integrate communication software with WeBank to support mode also sell and buy overnight.
Probably the problem is that Multicharts not find it convenient to spend that money for WeBank.
However TJ thanks for attempting an answer.
Regards
Max
Ok, we will await news from the tech support team.

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Re: Multicharts can't send short orders with WeBank on stock

Postby Andrew MultiCharts » 28 Oct 2013

Hi,
unfortunately, as I signaled to MC team a long time ago,
Multicharts actually can't send buy and sell (short overnight) orders
with WeBank on (italian) stocks.
You told me you had contact with WeBank team to solve this problem,
but month are passing and nothing changes.
How long do you think it will take to get buy and sell overnight feature ?
Thank you and Regards
Max
Hello Maxmax68,

As far as i know the last email sent from my colleague to you was the following one:
We are in contact with WeBank regarding the implementation of these features. I will get back to you as soon as there is any update.
Since then we haven't heard anything back from WeBank in regards to this. Basically we are waiting for them to make the next move and proceed on the case.

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Re: Multicharts can't send short orders with WeBank on stock

Postby maxmax68 » 28 Oct 2013

Hi Andrew,
I think that if you wait until it is Webank to ask you to complete that feature, then we can also put a lid on.
This is because there are other software connected with WeBank which may already provide that possibility.
I think it should be a commitment of Multicharts to fill their shortcomings, when they are known by users who have paid a license.
I also understand that this costs money, and you are probably not interested in the thing.
Too bad, I will not use Multicharts for my trading with Webank.
Best regards
Massimo

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Re: Multicharts can't send short orders with WeBank on stock

Postby Andrew MultiCharts » 29 Oct 2013

We understand the importance of this feature for you and we are looking forward to implement it as soon as possible, but at the moment we really need some feedback from WeBank in order to proceed.

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Re: Multicharts can't send short orders with WeBank on stock

Postby maxmax68 » 29 Oct 2013

Hi Andrew,
today I contacted the management of WeBank.
They have assured me that you will soon hear from them,
in order to proceed with the implementations of the communication interface with WeBank.
Thank you for your commitment.
Best regards.
Massimo

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Re: Multicharts can't send short orders with WeBank on stock

Postby bomberone1 » 05 May 2016

UP

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Re: Multicharts can't send short orders with WeBank on stock

Postby maxmax68 » 05 May 2016

Hi bomberone1,
as far as I can see, it is not the fault of the MC team.

Unfortunately WeBank does not provide MC's engineers the required support !!!

All Italian WeBank's customers should insist with Webank management for a solution of this issue.

Best regards
Massimo

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Re: Multicharts can't send short orders with WeBank on stock

Postby bomberone1 » 13 May 2016

I speak to Webank Management too.
Now is it clear.
MC do not open account by webank so they can not test well MC issue.

BEETRADE open account and platform works perfect.

So MC team what are you waiting to open account by webank and fix the connection?

Is written that webank is supported by you, is it true or not'

My best.

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Re: Multicharts can't send short orders with WeBank on stock

Postby maxmax68 » 14 May 2016

Hi bomberone1,
I think your point of view may be correct.

MC can not claim to be fully functional with Webank when they have not opened even a measly account from a few tens of dollars to carry out the operation test.

And if it is true that MC does not have a real money account with Webank, on which test the proper functioning of MC with Webank,
I wonder how MC management can provide guarantees of correct operation at investors that trade real money with MC on WeBank ???

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Re: Multicharts can't send short orders with WeBank on stock

Postby Henry MultiСharts » 25 May 2016

Dear users,

We have the WeBank account and this issue is currently being studied by our developers.
We will keep you updated on the progress we have.

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Re: Multicharts can't send short orders with WeBank on stock

Postby maxmax68 » 25 May 2016

Hello Henry,
very glad to hear this good news.

I hope now you will solve the problems with the reception of partially filled/executed orders from WeBank.
Problem that makes lose synchrony of position between broker and signal on the chart.

A problem I have repeatedly pointed out, and you have confirmed me in livechat be known to you.

If you need more info let me know.
I will be glad to cooperate.

With best regards
Massimo

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Re: Multicharts can't send short orders with WeBank on stock

Postby bomberone1 » 25 May 2016

Great.
Please let us know about progress.

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Re: Multicharts can't send short orders with WeBank on stock

Postby danigiu » 26 May 2016

Hi,
I opened an account with Webank in addition to my existing one with IWBANK because IWBANK Quick trade cannot manage more than one account so I decided to open one with Webank to use their T3OPEN with Multicharts to run a seconday account keeping the IWBANK one as the primary one.

It took a while to open the account as usual and today was the first day my system generated a long order at market open this morning on a Bank of the main index, I do not why the order was rejected and the position not opened while the other workspace connected to IWBANk correctly sent the same order on the same symbol and the order was filled as usually with quick trade.
To be the first operation it gave me a real bad impression and I am already thinking if I did a good choice with Webank instead of looking may be to Sella Trader.
Another strange and bad thing was a price spike to reach zero on the bar of the symbol while the same did not happen on the workspace connected with Quick Trade.
Unitil now my feeling is I am loosing time and I do not feel confident as with the connection with IWBANK which for me is running since several years and gave me some minor issues sometimes but not of this kind anyway.
I do not know where the fault is if with Multicharts or with Webank but the result does not change, it does not look a working system integration but of course I am ready to change opinion if everything will work as it should

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Re: Multicharts can't send short orders with WeBank on stock

Postby Henry MultiСharts » 26 May 2016

Hello danigiu,

You should be able to find the reason of the order reject in File -> New -> Order and position tracker window-> Logs tab.

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Re: Multicharts can't send short orders with WeBank on stock

Postby danigiu » 28 May 2016

Hi,
yes I checked and the order was rejected by Webank, no other details available...

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Re: Multicharts can't send short orders with WeBank on stock

Postby Henry MultiСharts » 01 Jun 2016

Hi,
yes I checked and the order was rejected by Webank, no other details available...
In this case you should contact Webank directly for assistance.

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Re: Multicharts can't send short orders with WeBank on stock

Postby bomberone1 » 08 Jun 2016

Now that you have a real account by webank could you fix all bugs please?

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Re: Multicharts can't send short orders with WeBank on stock

Postby Henry MultiСharts » 08 Jun 2016

Now that you have a real account by webank could you fix all bugs please?
We are currently in contact with WeBank regarding the open issues.

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Re: Multicharts can't send short orders with WeBank on stock

Postby danigiu » 24 Jun 2016

I checked with WEBANK support , to go short on stocks MULTICHARTS must send orders SELL_INTRADAY or SELL_OVERNIGHT, so this problem it is clearly depending on MULTICHARTS who does not send the correct orders to WEBANK API.

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Re: Multicharts can't send short orders with WeBank on stock

Postby danigiu » 01 Jul 2016

Hi, does anybody knows if there were progress on this issue? Is the team really working on this ? Just let me know, but in case you dont settle this would be better you remove Webank from the list of supported broker because you cannot claim you can use Multicharts to trade on a webank account, at least for stocks.

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Re: Multicharts can't send short orders with WeBank on stock

Postby Pierluis » 03 Jul 2016

Ouch... I was going to open an account at Webank in the next days because as being included in the official broker list it would work perfectly... but now I think I will wait until these issues are fixed before going on.

Is there any other italian trader using IWBank or Banca Sella who can report his experience? Any trouble with these brokers and MC?

Many thanks!

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Re: Multicharts can't send short orders with WeBank on stock

Postby Henry MultiСharts » 11 Jul 2016

At the moment we are waiting for WeBank's reply on the email we sent them.

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Re: Multicharts can't send short orders with WeBank on stock

Postby maxmax68 » 11 Jul 2016

Unfortunately there will be no money from Webank, so all the problems with Webank's API will never be solved from Multicharts support.
I started this topic on 27 Oct 2013 and today I'm pretty discouraged.

Massimo

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Re: Multicharts can't send short orders with WeBank on stock

Postby danigiu » 12 Jul 2016

This is very disappointing, whoever of the both you speak to it says the ball is in the other field.
Anyway what remains is that on both web site Multicharts and Webank is claimed a recipocal compatibility which is not true in reality, at least on this aspect of short position on stocks. So this is measleading because the compatibility is only partial not a full one and if you open an account to trade stocks with Webank and Multicharts you should know that is not currently possible to open short positions so then you can decide according.

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Re: Multicharts can't send short orders with WeBank on stock

Postby Henry MultiСharts » 12 Jul 2016

Dear users,

We are doing our best to have the issue resolved as soon as possible. You may want to contact your WeBank representative to speed up the process.

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Re: Multicharts can't send short orders with WeBank on stock

Postby bomberone1 » 26 Jul 2016

Henry this is a job of Multicharts not to your costumers.
This is a way to avoid the problem and not find a solution
Your answer is like: "please Multicharts go to work for me, that today I am bored..."

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Henry MultiСharts
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Re: Multicharts can't send short orders with WeBank on stock

Postby Henry MultiСharts » 26 Jul 2016

Henry this is a job of Multicharts not to your costumers.
This is a way to avoid the problem and not find a solution
Your answer is like: "please Multicharts go to work for me, that today I am bored..."
Hello bomberone1,

We have provided to WeBank the information required for further analysis. We are still waiting for their reply. You may want contact your WeBank representative directly and ask him to pay attention to the issue you have to speed up the process on their end.


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