Can't connect to FXCM

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gpw797
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Can't connect to FXCM

Postby gpw797 » 29 Aug 2016

Windows 7 and MultiCharts 9.1
Followed the instructions but am getting an error that states "user or connection doesn't exist"

User exists.. triple checked and logged into their software with my user number.
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Alex MultiCharts
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Re: Can't connect to FXCM

Postby Alex MultiCharts » 30 Aug 2016

Hello,

Please try to setup following the instructions specified here: https://www.multicharts.com/trading-sof ... er_Profile

In case it works in FXCM terminal and does not work in MultiCharts, please come the Live Chat Mon-Fri from 6.30 AM to 1 PM EST.

gpw797
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Re: Can't connect to FXCM

Postby gpw797 » 31 Aug 2016

I tried the new beta version 10 of multicharts and still getting errors.. see pic. I will come to live chat
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Alex MultiCharts
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Re: Can't connect to FXCM

Postby Alex MultiCharts » 01 Sep 2016

Hello gpw797,

This is a known issue with FXCM API that is still being investigated.

gpw797
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Re: Can't connect to FXCM

Postby gpw797 » 01 Sep 2016

Do you have a timeframe in which you anticipate this getting resolved? I opened up the account with FXCM under the premise that it was a Multicharts supported broker.

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Alex MultiCharts
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Re: Can't connect to FXCM

Postby Alex MultiCharts » 02 Sep 2016

Unfortunately, there is no ETA at the moment, we are doing our best to update it as soon as possible.
We will keep you updated on the progress we have.


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