MC 13626.400_Release_x64.exe ERRORS

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Mark Brown
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MC 13626.400_Release_x64.exe ERRORS

Postby Mark Brown » 07 Feb 2017

installer 0x80070005 - get temp file name w : access is denied.

runtime error 216 at 0000255c


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the continual upgrading of TS with errors like this is why i bought multicharts to get away from the stupidity of TS.

i am not happy that multicharts continually is checking digital rights it just reminds me i am renting this program and not really owning it.

tell me why this so called upgrade will not just simply install and run? the old version of multicharts opens and runs just fine.
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Angelina MultiСharts
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Re: 13626.400_Release_x64.exe ERRORS

Postby Angelina MultiСharts » 07 Feb 2017

Hello Mark,

Please re download the installation file, and also disable any Antivirus software that might interfere with the installation.

If the issue still persists, please come to our Live Chat from 6:30 am to 12:00 pm so we could assist you with this issue via remote connection.

Mark Brown
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Re: 13626.400_Release_x64.exe ERRORS

Postby Mark Brown » 17 Feb 2017

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i have tried to disable the antivirus any other suggestions how i can upgrade? this is very disappointing.



is it possible to run multi charts without being connected to the internet? how long will the program run without being connected?

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bensat
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Re: 13626.400_Release_x64.exe ERRORS

Postby bensat » 17 Feb 2017

I tend to uninstall the 'old' version first w/o deleting the data/strategies etc. After that I run the installation file as 'Administrator' and all is fine ... Never had a problem ...

Regards

Ben

Mark Brown
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Re: 13626.400_Release_x64.exe ERRORS

Postby Mark Brown » 22 Feb 2017

I tend to uninstall the 'old' version first w/o deleting the data/strategies etc. After that I run the installation file as 'Administrator' and all is fine ... Never had a problem ...
Ben
well it's not your fault Ben but i tried that and now am left without anything being able to install on my computer including the old program. mark

Mark Brown
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Re: 13626.400_Release_x64.exe ERRORS

Postby Mark Brown » 22 Feb 2017

I tend to uninstall the 'old' version first w/o deleting the data/strategies etc. After that I run the installation file as 'Administrator' and all is fine ... Never had a problem ...
Ben
well it's not your fault Ben but i tried that and now am left without anything being able to install on my computer including the old program. mark
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bensat
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Re: 13626.400_Release_x64.exe ERRORS

Postby bensat » 23 Feb 2017

First of all sorry to hear that Mark.

You already used a LiveChat session with the help desk ? Is it Win7x64/WS2008R2 ? Antivir is off ? What permissions your user has for the TEMP/TMP folders ? Where is your TEMP/TMP folder ? Any changes made environmentally in the past ?

That's how I would start ...

Ben

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Angelina MultiСharts
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Re: 13626.400_Release_x64.exe ERRORS

Postby Angelina MultiСharts » 24 Feb 2017

Hello Mark,

Could you please give us an update? Does the problem still persist?

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Re: 13626.400_Release_x64.exe ERRORS

Postby wilkinsw » 29 Aug 2018

Mark,

What fixed your issue? It's bad form to rant and then leave everyone hanging. It increases the chance that you'll fail to get help from users next time round.


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