DOM doesn't seem to be updated after reconnecting to IB Gateway sometimes.

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rezanp1356
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DOM doesn't seem to be updated after reconnecting to IB Gateway sometimes.

Postby rezanp1356 » 22 May 2017

Hi,
IB gateway usually disconnect and reconnect around midnight (ET), sometimes DOM doesn't seem to be updated after that while charts work fine, and i have to restart multicharts to fix it, Any help on this would be much appreciated.

i am using MultiCharts64 Version 10.0 Release (Build 14245) and TWS gateway 963.

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Alex MultiCharts
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Re: DOM doesn't seem to be updated after reconnecting to IB Gateway sometimes.

Postby Alex MultiCharts » 22 May 2017

Hello rezanp1356,

It might happen because you have IB broker profile disconnected within the timeout specified in its settings. You can increase the timeout, if necessary.
To make your DOM window work again, it is not necessary to restart the platform, but can just re-connect IB broker profile.

Please let us know if it works for you.


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