Hello,
I've used TS data for backtesting in Multicharts before. I recently upgraded the server I'm running on and I am no longer able to access TS data.
It simply says: No Data.
I have TS running as I thought that might be the issue. Does anyone have an idea where I might look to solve this issue?
Thanks,
Philip
TS Data No Longer Working After Server Upgrade
- Kate MultiCharts
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- Joined: 21 Oct 2020
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Re: TS Data No Longer Working After Server Upgrade
Hello Philip,
Please follow these steps to troubleshoot:
Please follow these steps to troubleshoot:
- Make sure the correct TS version is selected in MultiCharts in QuoteManager -> Tools -> Data Sources -> TS.
- Close both MC and TS and check that there are no MC or TS processes left in Task Manager -> Details tab -> Description column.
- Start TS and MC as administrator: right-click the shortcut -> Run as administrator.
- Plot a TS chart with a 1 day back from today data range and reload it (View -> Reload).
Re: TS Data No Longer Working After Server Upgrade
Hi Kate,
Thanks for your help.
I think the issue might be step one - after install of the new server I was forced to update TS and now I'm on version 10.00.06.1167. When I go to QuoteManager -> Tools -> Data Sources -> TS I see the version as 10.00.00. There's a drop down menu but no other options listed.
How do I go about adding a new version of TS?
Thanks,
Philip
Thanks for your help.
I think the issue might be step one - after install of the new server I was forced to update TS and now I'm on version 10.00.06.1167. When I go to QuoteManager -> Tools -> Data Sources -> TS I see the version as 10.00.00. There's a drop down menu but no other options listed.
How do I go about adding a new version of TS?
Thanks,
Philip
- Kate MultiCharts
- Posts: 596
- Joined: 21 Oct 2020
- Has thanked: 9 times
- Been thanked: 148 times
Re: TS Data No Longer Working After Server Upgrade
Philip,
TS versions are displayed as recorded in the registry, 10.00.00 should be sufficient.
Kindly try the rest of the steps if you haven't already.
TS versions are displayed as recorded in the registry, 10.00.00 should be sufficient.
Kindly try the rest of the steps if you haven't already.