TS Data No Longer Working After Server Upgrade

Hello,

I've used TS data for backtesting in Multicharts before. I recently upgraded the server I'm running on and I am no longer able to access TS data.

It simply says: No Data.

I have TS running as I thought that might be the issue. Does anyone have an idea where I might look to solve this issue?

Thanks,
Philip

Hello Philip,

Please follow these steps to troubleshoot:

1. Make sure the correct TS version is selected in MultiCharts in QuoteManager -> Tools -> Data Sources -> TS.
2. Close both MC and TS and check that there are no MC or TS processes left in Task Manager -> Details tab -> Description column.
3. Start TS and MC as administrator: right-click the shortcut -> Run as administrator.
4. Plot a TS chart with a 1 day back from today data range and reload it (View -> Reload).

If there’s still ‘No Data’, please attach a screenshot of your chart and of the Event Log in QuoteManager.

Hi Kate,

Thanks for your help.

I think the issue might be step one - after install of the new server I was forced to update TS and now I'm on version 10.00.06.1167. When I go to QuoteManager -> Tools -> Data Sources -> TS I see the version as 10.00.00. There's a drop down menu but no other options listed.

How do I go about adding a new version of TS?

Thanks,
Philip

Philip,

TS versions are displayed as recorded in the registry, 10.00.00 should be sufficient.
Kindly try the rest of the steps if you haven't already.