access DOM in custom indicator causes MC unable to close  [SOLVED]

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wzero
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access DOM in custom indicator causes MC unable to close

Postby wzero » 18 Oct 2014

I have issue adding DOM to custom indicator. It may cause MC.net 9 unable to close (no response on closing). To reproduce, call "Bars.DOM.Connected" in any indicator code, or just add the _Market_Depth_on_Chart_2_" indicator to chart. Use IB data connection. MC.net main window will randomly unable to close. To best reproduce, shutdown TWS, break the data connection to test.
The bad thing is if MC.net can't close normally, all changes made to the Quote Manager's "symbol dictionary" after this happened will be lost after next Windows reboot.

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Henry MultiСharts
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Re: access DOM in custom indicator causes MC unable to close

Postby Henry MultiСharts » 20 Oct 2014

Hello wzero,

When this behavior is replicated please do the following:
Go to Start->All programs->MultiCharts .NET 64->LogsCollector.
The tool will collect the logs, create dump files, zip them and upload to our FTP.
Please let me know when you upload the dumps and I will forward it to our engineers for analysis.
If the file cannot be uploaded automatically please manually upload it to any file sharing hosting and send me the download link. After that is done you can end the processes and restart MultiCharts.

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Re: access DOM in custom indicator causes MC unable to close

Postby wzero » 20 Oct 2014

Can't FTP, crashed. Emailed to support@MC, see if you can get it.

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Re: access DOM in custom indicator causes MC unable to close

Postby wzero » 20 Oct 2014

I attached the one single log file, I found the last line of the log is referring to the indicator access to DOM.
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Charting_Trace.txt
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wzero
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Re: access DOM in custom indicator causes MC unable to close

Postby wzero » 20 Oct 2014

Actually it's the workspace can't be closed. Closing the workspace reproduce the same problem.

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Henry MultiСharts
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Re: access DOM in custom indicator causes MC unable to close  [SOLVED]

Postby Henry MultiСharts » 21 Oct 2014

Hello wzero,

We have studied the information you have provided. It appears that this is the same issue you have already reported to Andrew.
As Andrew has already informed you – it will be fixed in MultiCharts .NET 9.0 Release 2.
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Re: access DOM in custom indicator causes MC unable to close

Postby wzero » 06 Nov 2014

This issue has been fixed in r2.
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