multicharts hangs up if large price difference on the chart

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HellGhostEvocatorX
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multicharts hangs up if large price difference on the chart

Postby HellGhostEvocatorX » 06 Apr 2023

hello i have the problem that multicharts hangs up. (I'm using the latest update). This is the case when I load a stock like Amazon onto the chart, which on 06/03/2022 has a relatively large price difference from 06/03/2022 to 06/07/2022 due to a stock split. then when I scroll to the right in the chart to the last day, it seems like Multicharts doesn't know where to zoom to and wiggles wildly, eventually hanging.

No drama, but maybe the problem can still be fixed in one of the next updates.

HellGhostEvocatorX
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Re: multicharts hangs up if large price difference on the chart

Postby HellGhostEvocatorX » 06 Apr 2023

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Kate MultiCharts
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Re: multicharts hangs up if large price difference on the chart

Postby Kate MultiCharts » 10 Apr 2023

Hello HellGhostEvocatorX,

The behaviour is not reproduced on our end.

When it occurs again, please send us the report as described below so we could investigate what caused it. It is important to collect it at the moment when the issue is reproduced, before MultiCharts is restarted.

Windows Start Menu -> MultiCharts folder -> Feedback. In the Feedback window please select:
Attach a screenshot;
Attach Log files…;
Attach minidumps…;
Upload collected data to help desk; and click Send.


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