'Switch to' or 'Retry' when importing from saved .pla file

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escamillo
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'Switch to' or 'Retry' when importing from saved .pla file

Postby escamillo » 19 Apr 2012

I get that attached Switch to' or 'Retry' message when I am importing from an exported (saved) .ple file. The file opens after I hit retry about 100 times (ok maybe 50). Am I doing something wrong or is this expected behavior?
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Henry MultiСharts
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Re: 'Switch to' or 'Retry' when importing from saved .pla fi

Postby Henry MultiСharts » 20 Apr 2012

Does it happen with all .pla files or only with this one?
Have you tried to restart MultiCharts and all of its products and then retry ?

escamillo
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Re: 'Switch to' or 'Retry' when importing from saved .pla fi

Postby escamillo » 20 Apr 2012

Henry Multicharts wrote:Does it happen with all .pla files or only with this one?
It happens every time I import from an exported .ple file (e.g. import an indicator from a .ple backup file created [exported] yesterday).
Henry Multicharts wrote:Have you tried to restart MultiCharts and all of its products and then retry ?
Yes. It happens even if I just started my computer and have nothing else running. I counted today and it was 35/20/20 times 'Retry' was hit until it allowed the import.

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Henry MultiСharts
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Re: 'Switch to' or 'Retry' when importing from saved .pla fi

Postby Henry MultiСharts » 23 Apr 2012

Escamillo, do you have antivirus or firewall running?
Please disable all antivirus and firewall software running on your PC and try to import the .pla file.
If you still have the issue-please send this file to me for analysis.


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