Chart trading

Hello, I have a chart with chart trading enabled and IB broker connected and green light. I can place order by dragging for example the STP icon to the chart, that works. But, when I right click on the chart the pop up menu does not display the option for "Place Order". What am I doing wrong ?

Thank you for your help

Hello, I have a chart with chart trading enabled and IB broker connected and green light. I can place order by dragging for example the STP icon to the chart, that works. But, when I right click on the chart the pop up menu does not display the option for "Place Order". What am I doing wrong ?
Thank you for your help

Which version are you using?

Does restarting make any difference?

TJ, restarting does not change it. I am using MC64 version 8.5 (build 6851).

thank you

TJ, restarting does not change it. I am using MC64 version 8.5 (build 6851).
thank you

That is strange.
If the function was working before, and does not work now, something must be corrupted.
Usually a restart of the computer can reset everything.

Please contact tech support through Live Chat. They can connect to your computer and do an real time diagnosis.

TJ, thank you for your help. One clarification, this is the first time I am using this functionality. I will contact the support when they open.

Thanks
Pierre

Hello, I have a chart with chart trading enabled and IB broker connected and green light. I can place order by dragging for example the STP icon to the chart, that works. But, when I right click on the chart the pop up menu does not display the option for "Place Order". What am I doing wrong ?
Thank you for your help

Did you Right Click on the chart?

The order option is on the top of the list.

TJ, yes I right click and all I get is the usual menu but it starts with "Format Window" and not with "Place order".

Pierre

TJ, yes I right click and all I get is the usual menu but it starts with "Format Window" and not with "Place order".

Hello Pierre,

As we discussed it in the live chat, please upgrade your MultiCharts and contact us in the live chat again.