OANDA - Disconnecting across the board

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rsaraga
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OANDA - Disconnecting across the board

Postby rsaraga » 04 Oct 2021

This started this afternoon...
Read Data from the Transport Connection.png
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Tammy MultiCharts
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Re: OANDA - Disconnecting across the board

Postby Tammy MultiCharts » 05 Oct 2021

Hello rsaraga,

We need to investigate this on our end.
Please send us logs via the main MultiCharts window -> Help -> Feedback.
In the comment section please leave a link to this forum thread so that we could recognize the issue. Please also specify the time when these messages occurred.

Please select the options:
Attach log files…;
Include backup of logs...;
Upload collected data to help desk;
uncheck other options and click Send.

rsaraga
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Re: OANDA - Disconnecting across the board

Postby rsaraga » 05 Oct 2021

Hello Tammy, it happens immediately when I connect. Just tried it now:

Date/Time Category Instrument Profile Strategy Message
10/5/2021 8:26 Information 01_RS - Connection to OANDA has been established
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-013"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-015"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-009"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-011"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-008"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-010"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-019"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-014"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-018"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-007"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-012"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-017"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-021"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-016"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""
10/5/2021 8:26 Warning 01_RS - MAKEREQUEST (GET) WEBEXCEPTION : ; MESSAGE= THE PROVIDED REQUEST WAS FORBIDDEN."; REQUESTSTRING= "HTTPS://API-FXTRADE.OANDA.COM/V3/ACCOUN ... 477093-020"; MSG= "THE REMOTE SERVER RETURNED AN ERROR: (403) FORBIDDEN.""

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Tammy MultiCharts
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Re: OANDA - Disconnecting across the board

Postby Tammy MultiCharts » 05 Oct 2021

We'll need to check your logs to find out what is wrong.
Please send us feedback as described above, and our engineers will analyze it.

rsaraga
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Re: OANDA - Disconnecting across the board

Postby rsaraga » 05 Oct 2021

I never tried this before, but this is using Oanda's TEST Connection, it showed these errors.
Using Oanda Platform - Connect Test.png
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Tammy MultiCharts
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Re: OANDA - Disconnecting across the board

Postby Tammy MultiCharts » 06 Oct 2021

Hello rsaraga,

You will need to contact OANDA support directly to find out why the fxTrade Connection test showed those errors.

rsaraga
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Re: OANDA - Disconnecting across the board

Postby rsaraga » 06 Oct 2021

Thank you Tammy!!!


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