Hello, I have this problem from some week: opening some workspace they seems to be empty and start like "untitled" on MC, but files have more kb.
This is video I've recorded on my MC: https://monosnap.com/file/of0Bi5OlsfchT ... 5LEFEDh18e
One of files corrupted on attachment.
Some idea ?
Bug with empty workspaces [SOLVED]
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Polly MultiCharts
- Posts: 203
- Joined: 20 Jul 2022
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Re: Bug with empty workspaces
Hello AndyB72,
We have checked the file and we can see that at the end of the file there is a strange quotation mark. Please open this workspace file via Notepad and delete this quotation mark.
Please see the screenshot attached for reference.
We have checked the file and we can see that at the end of the file there is a strange quotation mark. Please open this workspace file via Notepad and delete this quotation mark.
Please see the screenshot attached for reference.
- Attachments
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- WorkspaceFile.png
- (85.09 KiB) Not downloaded yet
Re: Bug with empty workspaces [SOLVED]
I deleted that mark and now it's open.
But I have never open that files and doesn't write that mark, so please check something on MC because this is a bug I think
But I have never open that files and doesn't write that mark, so please check something on MC because this is a bug I think
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Polly MultiCharts
- Posts: 203
- Joined: 20 Jul 2022
- Has thanked: 1 time
- Been thanked: 56 times
Re: Bug with empty workspaces
AndyB72,
If the issue is reproduced in the future, please come to our live chat MON-FRI from 6:00 AM till 1:00 PM EST so that we can study this behavior remotely (Live Chat is accessible from our web site) or send us the report as described below. It is important to collect it at the moment when the issue is reproduced, before MultiCharts is restarted, so that we could investigate it.
Here is how to do that:
Go to Windows Start Menu -> MultiCharts folder -> Feedback. In the Feedback window please select:
If the issue is reproduced in the future, please come to our live chat MON-FRI from 6:00 AM till 1:00 PM EST so that we can study this behavior remotely (Live Chat is accessible from our web site) or send us the report as described below. It is important to collect it at the moment when the issue is reproduced, before MultiCharts is restarted, so that we could investigate it.
Here is how to do that:
Go to Windows Start Menu -> MultiCharts folder -> Feedback. In the Feedback window please select:
- Attach a screenshot;
- Attach Log files…;
- Attach minidumps…;
- Snapshot of the current MC setup;
- Open workspaces…;
- Upload collected data to help desk;