One is MultiCharts pricing, which should be reviewed and restructured.
glam_100 -- http://forum.tssupport.com/viewtopic.php?t=5484 -- has very bravely suggested this:
I think the problem lies in MC's pricing scheme.
Basically MC is a one time investment where a user paid once and then all the bug fix requests is done without any income.
Inevitably this model promotes new features over bug fixes because new features is what draw in new customers. Bug fixes and maintenance becomes a drain on resources that generates no revenue and worse get in the way of the income generating features ("Priorities").
As MC builds up a larger user base this will create a big problem because now you have a huge user base who're not income generating but nevertheless making (rightfully so) a lot of bug fix/maintenance requests.
I don't see how TSSupport can get over with this without charging recuring maintenance fee or monthly fee. Without this the incentive to keep an old customer is simply not there. I'm sure TSSupport would love to keep their old customers and have put in as much effort as possible but the simple fact is that their old customers are not an asset but rather a long term liability. The pricing model is simply broken.
If this go bad enough MC could go down the road becoming the most attractive product for new users (with all the bells and whistles) but get abandoned by all their old customers as it is never really usable for real trading. If this is what they want fine but this is definitely not a long term business model. Revenue generating old customer base is simple a company's biggest asset.
I'm sure many old customers are fair and wouldn't mind a subscription fee for a solid stable product. Many old customers may not agree with this but I think TSSupport should charge $99 fee a month starting from Multichart Gold. Old customers can enjoy a 6 months waived fee and then start paying subscription fee afterwards. This is the only way to create a sustainable product with enough incentives to cater with the ever growing maintenance/bug fix requests.
I think this must be debated so:
the users get the best possible product at the earliest possible date and at a most reasonable price;
TSSupport has adequate cash flow now -- rather than after MultiCharts Gold is released -- to continue development work apace.