incorrect order released and order rejected by broker symbol

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Thomas

incorrect order released and order rejected by broker symbol

Postby Thomas » 05 Oct 2011

I made a 15sec chart, added a 1 min hide chart
1). when placing the limit order, only sell is available. vice versa by stop order......
2). when using buy/sell ask/bid, asks and bids are not supported as the symbol is not supported by the broker. But buy sell mkt is fine!
Anyone can please help to solve this?

Thomas

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Henry MultiСharts
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Re: incorrect order released and order rejected by broker sy

Postby Henry MultiСharts » 05 Oct 2011

Hello Thomas.
Please provide us additional information regarding the issue:
Who is your data feed and broker?
What symbol are you trading?
Are you trading from: Chart trading pannel, Trade bar or DOM?
Do you use drag-and-drop to place an order or right click->Place order dialogue?

Guest

Re: incorrect order released and order rejected by broker sy

Postby Guest » 06 Oct 2011

Data Feed and broker is IB
TWS both 917 and 718 version
Symbol that has problem are, HSI and GC
YM is OK, all symbols can be trade in TWS
Trade from Chart Trading Panel
Use both drag and drop, and Buy Bid, Sell Ask button

Problem with above symbol after upgrade to latest MCDT version, have tried to put NYMEX and HKFE as the first exchange in symbol mapping. But still can only use buy/sell market button for HSI and GC, If use Buy Bid button, a box pop up and said"Asks and Bids are not supported for the .........."

Uninstall new MCDT version and reinstall old version solve the problem but need to downgrade TWS to 917.xx

Thanks

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Re: incorrect order released and order rejected by broker sy

Postby Henry MultiСharts » 06 Oct 2011

I can recommend the following solution:
Please re-add the symbols from the data source.
In Quote manager go to the Instrument tab->Add symbol->From data source-> IB.
Then in Multicharts please go to this path File-> Broker profiles-> Manage-> IB-> Remove.
After that please add IB profile (New-> IB) in File-> Broker profiles-> Manage.
Then check that the symbol mapping is correct, exchanges are in a proper order and try to place an order.

If this solution didn't help and you still have the issue-please come to our live chat Monday-Friday 6:30 am - 4 pm EST. We will do our best to help you.

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Re: incorrect order released and order rejected by broker sy

Postby approx » 04 Nov 2011

I am having a simialr issue.
I get a "Asks and Bids are not supported for the 6eZ1. Please make sure the symbol is supported by broker."

I am using Chart trader. Click on "Buy Ask" button gives this error.
MC 7.0 (Build 4510).
Interactive brokers Sim Account
TWS Build 917.8

Followed your steps to remove symbol, broker and readd them, but still gives the same error.

Regards.

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Henry MultiСharts
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Re: incorrect order released and order rejected by broker sy

Postby Henry MultiСharts » 04 Nov 2011

approx wrote:I am having a simialr issue.
I get a "Asks and Bids are not supported for the 6eZ1. Please make sure the symbol is supported by broker."

I am using Chart trader. Click on "Buy Ask" button gives this error.
MC 7.0 (Build 4510).
Interactive brokers Sim Account
TWS Build 917.8

Followed your steps to remove symbol, broker and readd them, but still gives the same error.

Regards.

I would recommend you to delete the symbol and IB broker profile, update Multicharts to version 7.2.
Then create IB Broker profile and add the symbol from the data source.
Then go to File -> Broker profiles -> Symbol mapping -> IB and check that you have the same symbol mapping line as in the attachment.
Attachments
6EZ1.PNG
6EZ1.PNG (8.45 KiB) Viewed 231 times
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Re: incorrect order released and order rejected by broker sy

Postby approx » 04 Nov 2011

Thanks Henry.

I installed 7.2.
Removed ALL symbols from quote manager.
Removed IB.
Opened a new workspace.
Created new Chart (Added new 6ez1 symbol).
Connected to IB.
Tried Chart Trader buttons again.
Things work fine now. I don't get that error.


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