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That is possible that during MultiCharts operation the Internet connection or the real-time data provider connection from your PC is lost. In such situation the missing data can be backfilled by MultiCharts:
It's possible that during MultiCharts operation the Internet connection and/or connection to a real-time data provider from your PC is lost. In such situations the missing data can be backfilled by MultiCharts:
*On [[Tick, Minute and Daily Data|tick based]] charts the gaps are backfilled at once after the connection is restored.
*On [[Tick, Minute and Daily Data|tick based and minute based]] charts, the gaps are backfilled at once after the connection is restored.
*On [[Tick, Minute and Daily Data|minute based]] charts the gaps are not backfilled at once. The gaps are backfilled on a next historical data request (copy/paste chart, close/open workspace).


'''“Backfilled at once” means that after physical connection recovery:'''
'''“Backfilled at once” means that after a physical connection recovery:'''
* Reconnection event is determined (corresponding message appears in QuoteManager Event Log);
* A reconnection event is determined (a corresponding message appears in QuoteManager Event Log);
* Missing data is requested from the data vendor;
* Missing data is requested from the data vendor's historical data servers;
* Missing bars appear on the chart;
* Missing bars appear on the chart;
* Realtime bars appear after backfilled bars;
* Realtime bars appear after backfilled bars;
* The studies are not recalculated, they are calculated regular way on the backfilled bars;
* The studies are not recalculated, they are calculated the regular way on the backfilled bars;
* The orders are generated and if the auto trading is enabled they are sent to broker.
* If there are any orders generated on the backfilled data and the auto trading is enabled - they are not sent to the broker.


'''Backfilling Availability.'''
'''Backfilling Availability.'''
Data vendors list (realtime only/historical only data vendors are not listed):
Data vendors list (realtime only/historical only data vendors are not listed):
 
* AvaTrade - Available
* BarChart - Available
* BarChart - Available
* CQG - Available
* CQG - Available
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* Interactive Brokers – Available
* Interactive Brokers – Available
* IWBank – Not Available *
* IWBank – Not Available *
* LMAX – Available
* LMAX – Not Available *
* MB Trading - Available
* MB Trading - Available
* OEC - Available
* OEC - Available
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* TradeStation - Not Available *
* TradeStation - Not Available *
* WeBank - Not Available *
* WeBank - Not Available *
* ZenFire - Available


'''*Not Available''' means that the data vendor provides historical data but does not provide ability to determine connection loss/reconnection event through its API. Such data vendors are being contacted for clarifications.
'''*Not Available''' means that the data vendor provides historical data but does not provide the ability to determine the connection loss/reconnection event through its API. Such data vendors are being contacted for clarifications.


[[Category:FAQ]]]
[[Category:Help]]

Revision as of 15:39, 25 September 2023

It's possible that during MultiCharts operation the Internet connection and/or connection to a real-time data provider from your PC is lost. In such situations the missing data can be backfilled by MultiCharts:

“Backfilled at once” means that after a physical connection recovery:

  • A reconnection event is determined (a corresponding message appears in QuoteManager Event Log);
  • Missing data is requested from the data vendor's historical data servers;
  • Missing bars appear on the chart;
  • Realtime bars appear after backfilled bars;
  • The studies are not recalculated, they are calculated the regular way on the backfilled bars;
  • If there are any orders generated on the backfilled data and the auto trading is enabled - they are not sent to the broker.

Backfilling Availability. Data vendors list (realtime only/historical only data vendors are not listed):

  • BarChart - Available
  • CQG - Available
  • MCFX - Available
  • eSignal - Available
  • IQFeed - Available
  • Interactive Brokers – Available
  • IWBank – Not Available *
  • LMAX – Not Available *
  • MB Trading - Available
  • OEC - Available
  • Quik - Available
  • Rithmic - Available
  • TradeStation - Not Available *
  • WeBank - Not Available *

*Not Available means that the data vendor provides historical data but does not provide the ability to determine the connection loss/reconnection event through its API. Such data vendors are being contacted for clarifications.