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< | The error might appear after Windows upgrades/updates. To resolve it, please follow these steps:<br> | ||
# Restart your PC | |||
# Go to the '''Windows Start''' menu → '''Settings''' (gear icon) → '''Apps''' | |||
# Select MultiCharts → click Uninstall → in the Setup Wizard click Next → '''Repair''' | |||
If the issue is not resolved after the repair, please [https://www.multicharts.com/support/ contact support] or try the steps below. | |||
== Reinstalling MultiCharts == | |||
# Close all MultiCharts products and make sure all [[MultiCharts Processes]] are finished in Windows Task Manager. | # Close all MultiCharts products and make sure all [[MultiCharts Processes]] are finished in Windows Task Manager. | ||
# Uninstall MultiCharts from your computer: | # Uninstall MultiCharts from your computer: | ||
#* | #* Go to the '''Windows Start''' menu → '''Settings''' (gear icon) → '''Apps''' | ||
#* Select MultiCharts → click Uninstall → in the Setup Wizard click Next → '''Remove'''<div style="background-color: #dd9914;">'''Note: '''Do '''NOT''' check the "Remove MultiCharts user data from computer" box, leave it clear.</div> | |||
#* | |||
# | |||
#* Click '''Remove''' | #* Click '''Remove''' | ||
#* After the processes is complet click the '''Finish''' button | |||
#* After the | |||
# Install MultiCharts again, using a different, '''short''' directory: | # Install MultiCharts again, using a different, '''short''' directory: | ||
#* | #* Download the installer<br>[https://www.multicharts.com/download/ '''MultiCharts''']<br>[https://www.multicharts.com/net/download/ '''MultiCharts .NET'''] | ||
#* | #* Launch the installer and click '''Install''' → in the Setup Wizard click '''Next''' → check the "''I accept the terms in the License Agreement''" box and click '''Next''' → click '''Next''' in the What's new window | ||
#* In the Destination Folder window click '''Change''' | |||
#* Change the folder name to '''C:\MC''' or '''C:\MC64''' and click '''OK''' and '''Next''' | |||
#* After the installation processes is over, click '''Finish''' | |||
#* | == Short paths == | ||
#* Change the folder name to '''C:\MC''' or '''C:\MC64''' and click '''OK''' | In case the error still appears, it means that there is an issue with short paths.<br> | ||
#* After the installation processes is over, click '''Finish''' | To resolve it, please follow these steps: | ||
In case the error still appears, it means that there is an issue with short paths. | |||
To resolve it, please: | |||
# Close all MultiCharts products and make sure all [[MultiCharts Processes]] are finished in Windows Task Manager. | # Close all MultiCharts products and make sure all [[MultiCharts Processes]] are finished in Windows Task Manager. | ||
# | # Go to the '''Windows Start menu''' and type '''Regedit'''. Launch the '''Registry Editor'''. | ||
# In the Registry open the path: '''HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem''' | # In the Registry open the path: '''HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem''' | ||
# Change the value of the '''NtfsDisable8dot3NameCreation''' key to '''0'''. | # Change the value of the '''NtfsDisable8dot3NameCreation''' key to '''0'''. | ||
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After the system is rebooted, | After the system is rebooted, | ||
#'''Launch MultiCharts''' | #'''Launch MultiCharts''': '''right-click the shortcut''' -> '''Run as administrator''' (''if you don't have this option, use regular double-click''). | ||
# In MultiCharts | # In MultiCharts go to '''File''' -> '''Preferences'''. | ||
# | # In the '''Misc''' tab change the Studies directory: click the '''...''' button for '''Studies''' (remember the old path). It is important to use a simple path. We recommend creating '''C:\MyStudies'''.<div style="background-color: #E3FBE5;">'''Note:''' The Permissions for this new folder should be set to '''Full Control''' for all users that will access this folder in the PowerLanguage Editor. </div> | ||
# Close MultiCharts. | # Close MultiCharts. | ||
# Make sure all [[MultiCharts Processes]] are ended in the Windows Task Manager. | # Make sure all [[MultiCharts Processes]] are ended in the Windows Task Manager. | ||
# Copy the whole '''Studies''' folder from the old location (for MC 32 bit: %allusersprofile%\TS Support\MultiCharts\StudyServer; for MC 64 bit: %allusersprofile%\TS Support\MultiCharts\StudyServer) to the new one (replacing the existing files). | # Copy the whole '''Studies''' folder from the old location (for MC 32 bit: %allusersprofile%\TS Support\MultiCharts\StudyServer; for MC 64 bit: %allusersprofile%\TS Support\MultiCharts\StudyServer) to the new one (replacing the existing files). | ||
# Restart MultiCharts. | # Restart MultiCharts. | ||
If your MultiCharts version is '''below 8.8''' and you are unable to update please follow these instructions: | If your MultiCharts version is '''below 8.8''' and you are unable to update please follow these instructions: | ||
# Open the '''compiler_error.log file'''. Depending on what path is written in the file you will have to rename several folders in one of 2 possible locations: | # Open the '''compiler_error.log file'''. Depending on what path is written in the file you will have to rename several folders in one of 2 possible locations: | ||
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::# Open the new '''TS Support''' folder. Rename the '''MultiCharts''' folder into '''MultiChartsOld'''. Create new folder '''MultiCharts'''. Move everything from '''MultiChartsOld''' into the new '''MultiCharts'''. Delete the '''MultiChartsOld''' folder. | ::# Open the new '''TS Support''' folder. Rename the '''MultiCharts''' folder into '''MultiChartsOld'''. Create new folder '''MultiCharts'''. Move everything from '''MultiChartsOld''' into the new '''MultiCharts'''. Delete the '''MultiChartsOld''' folder. | ||
::# Open the new '''MultiCharts''' folder. Rename the '''StudyServer''' folder into '''StudyServerOld'''. Create new folder '''StudyServer'''. Move everything from '''StudyServerOld''' into the new '''StudyServer'''. Delete the '''StudyServerOld''' folder. | ::# Open the new '''MultiCharts''' folder. Rename the '''StudyServer''' folder into '''StudyServerOld'''. Create new folder '''StudyServer'''. Move everything from '''StudyServerOld''' into the new '''StudyServer'''. Delete the '''StudyServerOld''' folder. | ||
== TEMP folders == | |||
In case an empty Study still does not compile, the location of system TEMP and TMP folders should be changed: | In case an empty Study still does not compile, the location of system TEMP and TMP folders should be changed: | ||
# Click '''Windows Start''' button. | # Click '''Windows Start''' button. | ||
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# In the opened window, change Variable Value to '''C:\Windows\Temp''' and click OK. | # In the opened window, change Variable Value to '''C:\Windows\Temp''' and click OK. | ||
<br> | <br> | ||
Run PowerLanguage, create a new study (any type) and try to compile it. It should be compiled without any errors. | Run PowerLanguage, create a new study (any type) and try to compile it. It should be compiled without any errors. | ||
[[Category:FAQ]] | [[Category:FAQ]] |