Difference between revisions of "How to solve digital rights management system connection problem"

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If you see the following message it means that MultiCharts cannot connect to the authorization server:
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The below messages mean that MultiCharts cannot connect to the authorization server:<br>
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'''No connection to MultiCharts authorization system'''<br>
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''"There is no connection to the digital rights management system. No real-time data will be available."''
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'''There is no connection to the digital rights management system. No real-time data will be available'''
  
 
There are 2 possible reasons for this:
 
There are 2 possible reasons for this:
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# Internet connection issues. Please check your Internet connection.
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# An anti-virus or firewall software is blocking MultiCharts authorization. Please try temporarily disabling your anti-virus and firewall software.<br>Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Ports # 443 and # 80 should be open. You can try to open '''www.mcauth.com''' page in your Internet Explorer browser (as MultiCharts is using its components for the authorization) and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to the DRM system.
  
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# Internet connection problems. Please check your Internet connection. If you have a proxy setup, please configure it properly (see more info here -  [[How to Configure a Proxy Connection]]).<br>
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If the issue persists, please [[How_to_Send_Reports|send us logs]] to analyze it or [http://www.multicharts.com/support/contact/ contact MultiCharts Support] for assistance.
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# An anti-virus or firewall connection is blocking MultiCharts authorization. Please try to temporarily disable your anti-virus and firewall software and see if it solves the issue. Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Ports # 443 and # 80 should be open. You can try to open '''www.mcauth.com''' page in your browser and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to the DRM system.
 
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# Try re-authorizing your MultiCharts: double click on the authorization icon, confirm the Registration Name and Code you are using are correct, then click OK.
 
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If the problem persists, please [http://www.multicharts.com/support/contact/ contact MultiCharts Support]
 
  
  
 
[[Category:FAQ]]
 
[[Category:FAQ]]

Latest revision as of 11:08, 2 February 2023

The below messages mean that MultiCharts cannot connect to the authorization server:
No connection to MultiCharts authorization system
There is no connection to the digital rights management system. No real-time data will be available

There are 2 possible reasons for this:

  1. Internet connection issues. Please check your Internet connection.
  2. An anti-virus or firewall software is blocking MultiCharts authorization. Please try temporarily disabling your anti-virus and firewall software.
    Also, please make sure that MultiCharts has access to https://mcauth.com/, https://mcauth1.com/, https://mcauth2.com/ servers and Ports # 443 and # 80 should be open. You can try to open www.mcauth.com page in your Internet Explorer browser (as MultiCharts is using its components for the authorization) and if you can see a picture of a plant and “We’ll Have More Soon” text, you should be able to connect to the DRM system.

If the issue persists, please send us logs to analyze it or contact MultiCharts Support for assistance.

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