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# | The error might appear after Windows upgrades/updates. To resolve it, please follow these steps:<br> | ||
# | # Restart your PC | ||
#* | # Go to the '''Windows Start''' menu → '''Settings''' (gear icon) → '''Apps''' | ||
# Select MultiCharts → click Uninstall → in the Setup Wizard click Next → '''Repair''' | |||
If the issue is not resolved after the repair, please [https://www.multicharts.com/support/ contact support] or try the steps below. | |||
#* | |||
== Reinstalling MultiCharts == | |||
# Close all MultiCharts products and make sure all [[MultiCharts Processes]] are finished in Windows Task Manager. | |||
# | # Uninstall MultiCharts from your computer: | ||
#* Go to the '''Windows Start''' menu → '''Settings''' (gear icon) → '''Apps''' | |||
#* '''Remove''' | #* Select MultiCharts → click Uninstall → in the Setup Wizard click Next → '''Remove'''<div style="background-color: #dd9914;">'''Note: '''Do '''NOT''' check the "Remove MultiCharts user data from computer" box, leave it clear.</div> | ||
#* After the | #* Click '''Remove''' | ||
# | #* After the processes is complet click the '''Finish''' button | ||
#* | # Install MultiCharts again, using a different, '''short''' directory: | ||
#* | #* Download the installer<br>[https://www.multicharts.com/download/ '''MultiCharts''']<br>[https://www.multicharts.com/net/download/ '''MultiCharts .NET'''] | ||
#* Launch the installer and click '''Install''' → in the Setup Wizard click '''Next''' → check the "''I accept the terms in the License Agreement''" box and click '''Next''' → click '''Next''' in the What's new window | |||
#* In the Destination Folder window click '''Change''' | |||
#* Change the folder name to '''C:\MC''' or '''C:\MC64''' and click '''OK''' and '''Next''' | |||
#* After the installation processes is over, click '''Finish''' | |||
#* | |||
#* Change the folder name to '''C:\MC''' and click ''' | == Short paths == | ||
In case the error still appears, it means that there is an issue with short paths.<br> | |||
#* After the installation processes is over click '''Finish''' | |||
# '''Launch MultiCharts''' | To resolve it, please follow these steps: | ||
# In MultiCharts go to '''File''' | # Close all MultiCharts products and make sure all [[MultiCharts Processes]] are finished in Windows Task Manager. | ||
# | # Go to the '''Windows Start menu''' and type '''Regedit'''. Launch the '''Registry Editor'''. | ||
# In the Registry open the path: '''HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem''' | |||
# Change the value of the '''NtfsDisable8dot3NameCreation''' key to '''0'''. | |||
# Reboot the operation system. | |||
After the system is rebooted, | |||
#'''Launch MultiCharts''': '''right-click the shortcut''' -> '''Run as administrator''' (''if you don't have this option, use regular double-click''). | |||
# In MultiCharts go to '''File''' -> '''Preferences'''. | |||
# In the '''Misc''' tab change the Studies directory: click the '''...''' button for '''Studies''' (remember the old path). It is important to use a simple path. We recommend creating '''C:\MyStudies'''.<div style="background-color: #E3FBE5;">'''Note:''' The Permissions for this new folder should be set to '''Full Control''' for all users that will access this folder in the PowerLanguage Editor. </div> | |||
# Close MultiCharts. | # Close MultiCharts. | ||
# Make sure all [[MultiCharts Processes]] are ended in Windows Task Manager. | # Make sure all [[MultiCharts Processes]] are ended in the Windows Task Manager. | ||
# Copy the whole '''Studies''' folder from the old location (for MC 32 bit: %allusersprofile%\TS Support\MultiCharts\StudyServer; for MC 64 bit: %allusersprofile%\TS Support\MultiCharts\StudyServer) to the new one (replacing the existing files). | |||
# Restart MultiCharts. | # Restart MultiCharts. | ||
If your MultiCharts version is '''below 8.8''' and you are unable to update please follow these instructions: | |||
# Open the '''compiler_error.log file'''. Depending on what path is written in the file you will have to rename several folders in one of 2 possible locations: | |||
:* '''C:\ProgramData\TS Support\...''' (example for Windows 7/8); '''C:\Documents and Settings\All Users\Application Data\TS Support\...''' (example for Windows XP) | |||
:* '''C:\Program Files\TS Support\...''' or '''C:\Program Files (x86)\TS Support\...''' depending on your Windows and MultiCharts version. | |||
::# Rename the '''TS Support''' folder into '''TS SupportOld'''. Create new folder '''TS Support'''. Move everything from '''TS SupportOld''' into the new '''TS Support'''. Delete the '''TS SupportOld''' folder. | |||
::# Open the new '''TS Support''' folder. Rename the '''MultiCharts''' folder into '''MultiChartsOld'''. Create new folder '''MultiCharts'''. Move everything from '''MultiChartsOld''' into the new '''MultiCharts'''. Delete the '''MultiChartsOld''' folder. | |||
::# Open the new '''MultiCharts''' folder. Rename the '''StudyServer''' folder into '''StudyServerOld'''. Create new folder '''StudyServer'''. Move everything from '''StudyServerOld''' into the new '''StudyServer'''. Delete the '''StudyServerOld''' folder. | |||
== TEMP folders == | |||
In case an empty Study still does not compile, the location of system TEMP and TMP folders should be changed: | |||
# Click '''Windows Start''' button. | |||
# Click '''Control Panel'''. | |||
# Click '''System''', then select '''Advanced System Settings'''. | |||
# Click '''Environment Variables''', then in the User Variables window double click on the '''TEMP''' variable or select it and then click the '''Edit''' button. | |||
# In the opened window, change Variable Value to '''C:\Windows\Temp''' and click OK. | |||
# Double click on the '''TMP''' Variable or select it and then click the '''Edit''' button. | |||
# In the opened window, change Variable Value to '''C:\Windows\Temp''' and click OK. | |||
<br> | <br> | ||
Run PowerLanguage, create new study (any type) and try to compile it. | Run PowerLanguage, create a new study (any type) and try to compile it. It should be compiled without any errors. | ||
[[Category:FAQ]] | [[Category:FAQ]] |