MultiCharts Logs: Difference between revisions
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==How Log Files Are Generated== | ==How Log Files Are Generated== | ||
By default when MultiCharts is installed, the standard level of logging is enabled. It is enough to investigate most issues and it doesn't slow down the operation system very much. From the moment Multichart's installer is run, software logs are written down in a particular location. Logs are generated when MultiCharts is launched, the software runs, and logs stay saved even after all MultiCharts products are closed down. The files will stay available no matter how much time has passed, but once MultiCharts is launched again the log files from the previous session | By default when MultiCharts is installed, the standard level of logging is enabled. It is enough to investigate most issues and it doesn't slow down the operation system very much. From the moment Multichart's installer is run, software logs are written down in a particular location. Logs are generated when MultiCharts is launched, the software runs, and logs stay saved even after all MultiCharts products are closed down. The files will stay available no matter how much time has passed, but once MultiCharts is launched again some of the log files from the previous session might be erased and new files will be written in the same location. | ||
<div style="background-color: #E3FBE5;">'''Note''': MultiCharts logs and Order and Position Tracker logs are completely different files | <div style="background-color: #E3FBE5;">'''Note''': MultiCharts logs and Order and Position Tracker logs are completely different files and located in different folders. Order and Position Tracker data is stored in binary files and it is not erased on every restart of MultiCharts. Each tab in the Order and Position Tracker window is limited to show 10 000 lines. </div> | ||
==How to Send Log Files Using Feedback Application== | ==How to Send Log Files Using Feedback Application== | ||
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#Type your email address and your name in the corresponding fields (they are required) and click '''Send''' button to upload the files to MultiCharts FTP Server | #Type your email address and your name in the corresponding fields (they are required) and click '''Send''' button to upload the files to MultiCharts FTP Server | ||
Once all the files are successfully sent, a window with "Uploading collected data complete" message will appear. | Once all the files are successfully sent, a window with '''"Uploading collected data complete"''' message will appear. | ||
<div style="background-color: #E3FBE5;">'''Note''': If Feedback application cannot be accessed from MultiCharts, it is possible to open it from '''Windows Start menu''' or from the folder, where MultiCharts was installed, by default it is: | |||
*MultiCharts 32-bit version: C:\Program Files (x86)\TS Support\MultiCharts\FeedBack.exe | |||
*MultiCharts 64-bit version: C:\Program Files\TS Support\MultiCharts64\FeedBack.exe | |||
*MultiCharts .NET 32-bit version: C:\Program Files (x86)\TS Support\MultiCharts .NET\FeedBack.exe | |||
*MultiCharts .NET 64-bit version: C:\Program Files\TS Support\MultiCharts .NET64\FeedBack.exe | |||
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[[Category: | [[Category:Help]] | ||
