Search found 702 matches

by Kate
13 Jul 2007
Forum: MultiCharts
Topic: Add "select all drawing objects"
Replies: 3
Views: 1595

There's still another way to remove all drawing tools at once: right-click on the chart, select "Format drawings" from the pop-up list, select all symbols by pressing Shift+ up (down) arrow, press "Remove".
by Kate
04 Jul 2007
Forum: MultiCharts
Topic: Interactive Brokers Auto Trading question [SOLVED]
Replies: 13
Views: 4352

We are aware of this problem. It's already been fixed in internal versions and will soon be available to users.

It will be released later in the month of July. Please check our downloads page, the new version will be found at this link:
http://www.tssupport.com/support/downloads/
by Kate
04 Jul 2007
Forum: MultiCharts
Topic: InteractiveBrokers charts delay in new Beta
Replies: 63
Views: 28793

Guest, You just confirmed that if you use data offline the delays are minimal. 10 seconds is appropriate for calculation of price series, indicators and plotting them. Of course it could be faster and we are working on it. However it doesn't take 20 minutes anymore as you told us before. It is a cle...
by Kate
04 Jul 2007
Forum: MultiCharts
Topic: Demo, No New QuoteManager Window
Replies: 1
Views: 1191

The version you are using is obsolete and contains critical bugs. Please install the latest version:
http://www.tssupport.com/products/multi ... 09.909.exe
by Kate
04 Jul 2007
Forum: MultiCharts
Topic: incorrect auto Volume Scale [SOLVED]
Replies: 9
Views: 3149

Screen type of scaling implies that the program plots min and max value of the indicator on the screen. It is obvious that the program doesn't differentiate between RSI and volume indicator. It is clear for you that volume bars start at zero, but not for the program. So you should use User Defined s...
by Kate
04 Jul 2007
Forum: MultiCharts
Topic: New Beta Problem v2.1.909.909
Replies: 7
Views: 2465

Could you make sure that IQFeed 4.2.1.4 is installed? If it is true, please go to
QuoteManager -> Tools -> Data Sources and check
IQFeed data plug-in version. It should be 1.0.909.28001
by Kate
04 Jul 2007
Forum: MultiCharts
Topic: Transparent Crosshair Time/Price (v2.1.909.909)
Replies: 11
Views: 3128

Yes it is different, but it is perfectly readable IMHO. What is wrong with it?
by Kate
04 Jul 2007
Forum: MultiCharts
Topic: No Index Option [SOLVED]
Replies: 3
Views: 2107

MultiCharts works properly with IB index options. All you need to do is to select Stock Option in Add symbols from Data source and type option root. For instance you can type in SPX and get a long list of index options.
by Kate
04 Jul 2007
Forum: MultiCharts
Topic: MC BETA 2.1.909 indicator compiles but does not work
Replies: 2
Views: 1652

Please post a source code of the indicator and screenshots of TS8 and MultiCharts.
by Kate
03 Jul 2007
Forum: MultiCharts
Topic: DownGrade from current Beta
Replies: 5
Views: 2555

CrazyPhil,
We agree you have a point there. We are planning to release beta-versions more frequently and if fact we are already doing so.
by Kate
03 Jul 2007
Forum: MultiCharts
Topic: Mesa compatibility
Replies: 6
Views: 2284

Could you send us this indicator to tokareva@tssupport.com so that we can test it?
by Kate
03 Jul 2007
Forum: MultiCharts
Topic: Transparent Crosshair Time/Price (v2.1.909.909)
Replies: 11
Views: 3128

Could you provide me with some screenshots illustrating this?
by Kate
03 Jul 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

Dear Guest, By saying that all known bugs have been fixed we meant all the bugs in the previous beta version 2.1.880.530. And we reiterate that this statement is correct. As for fractional prices - there's no bug here. This option isn't supported yet but our developers are working on implementation ...
by Kate
03 Jul 2007
Forum: MultiCharts
Topic: Alert of drawings not work
Replies: 1
Views: 1407

Alerts do work

Dear Guest, After your post we tested the drawing tools again -alerts work fine. You must be doing something incorrectly. If you cannot resolve the issue yourself we invite you to join our LiveChat where we can help you settle the problem. You can connect to our LiveChat from the following link: htt...
by Kate
03 Jul 2007
Forum: MultiCharts
Topic: Transparent Crosshair Time/Price (v2.1.909.909)
Replies: 11
Views: 3128

Mojotrader,

If you think that the transparent crosshair is not readable you can turn it off at View->Transparent Hint.
by Kate
03 Jul 2007
Forum: MultiCharts
Topic: incorrect auto Volume Scale [SOLVED]
Replies: 9
Views: 3149

Another issue. If you have lets say a volume moving average that starts as the highest point on the chart but falls as the volume bar progresses the chart does not re scale smaller. It seems to only scale up not down.
What scale type are you using for this indicator?
by Kate
03 Jul 2007
Forum: MultiCharts
Topic: incorrect auto Volume Scale [SOLVED]
Replies: 9
Views: 3149

Re: incorrect auto Volume Scale [SOLVED]

when I set the volume scale to "screen", it is supposed to automatically to the high and low of the volume range within the screen display. the problem is, if the volume range is from 3000 to 10000, the volume scale will start from 3000, not zero. can you tell me what is wrong ? what is causing the...
by Kate
02 Jul 2007
Forum: MultiCharts
Topic: No Index Option [SOLVED]
Replies: 3
Views: 2107

What datafeed you are using?
by Kate
02 Jul 2007
Forum: MultiCharts
Topic: InteractiveBrokers charts delay in new Beta
Replies: 63
Views: 28793

For my case i believe MC is just slow in loading data from its local database. I download all my data at the close of market every day. So my data is up to date. And yet next morning.. it still takes about 20mins to load 4 workspaces with about 10 charts. So loading from local database alone for 10...
by Kate
02 Jul 2007
Forum: MultiCharts
Topic: email alerts
Replies: 6
Views: 1748

Dear jl12,
We are planning to implement the option of sending alerts to e-mails and mobile phones in future releases later this year.
Please check our website and forum off and on to be informed of all our updates.
by Kate
02 Jul 2007
Forum: MultiCharts
Topic: Problem with the new 909 Beta
Replies: 1
Views: 1486

Thank you for this information. We confirm this bug and are working on it now.
by Kate
29 Jun 2007
Forum: MultiCharts
Topic: Interactive Brokers Auto Trading question [SOLVED]
Replies: 13
Views: 4352

Dear Guest, We invite you to connect to us via HelpDesk remote desktop connection utility on Monday, July, 2. Our developers will personally take a look at your issue and fix it manually. The best way to contact us would be via LiveChat. Please join our LiveChat from this page: http://messenger.prov...
by Kate
29 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

We confirm this bug. Our developers are already taking every effort to fix it
by Kate
28 Jun 2007
Forum: MultiCharts
Topic: Data from IB?
Replies: 13
Views: 2876

Loading data from IB fast

Dear Guest, We should thank you for your idea. You are absolutely right in saying so and our developers are already working on this issue and this suggestion will be implemented in a short while. Please review posts on that subject on the following page: http://forum.tssupport.com/viewtopic.php?t=3779
by Kate
28 Jun 2007
Forum: MultiCharts
Topic: InteractiveBrokers charts delay in new Beta
Replies: 63
Views: 28793

IB Charts' "delay" in the new beta

Dear users, Please note, that the actual time of loading data from IB into MultiCharts is in no way slower than in AB et alias. The issue is that some other programs break it up into series and plot data as it comes, but MultiCharts displays it only when the download is complete. The effect is merel...
by Kate
28 Jun 2007
Forum: MultiCharts
Topic: Interactive Brokers Auto Trading question [SOLVED]
Replies: 13
Views: 4352

Sometimes connection with TWS can be lost for unknown reasons and currently our developers try to determine why it happens.
by Kate
27 Jun 2007
Forum: MultiCharts
Topic: multi symbols backtesting [SOLVED]
Replies: 3
Views: 1751

I mean that it is not possible to insert multiple symbols at once. As for importing data, if your data is in ascii files please review this online tutorial: http://tssupport.com/products/multichar ... Import.htm
by Kate
26 Jun 2007
Forum: MultiCharts
Topic: color bars
Replies: 10
Views: 3643

Please try to use standard indicators: Avg Close > Avg Open and Avg Close < Avg Open, but please use the input equal to 1.
by Kate
26 Jun 2007
Forum: MCFX
Topic: MCFXCharting_Dump
Replies: 4
Views: 2703

It won't solve the problem if you remove dump files, till the problem is fixed they will be generated again. So please contact us and we will help you fix this problem and remove the existing dumps.
by Kate
26 Jun 2007
Forum: MCFX
Topic: N-day chart candle generation rules
Replies: 14
Views: 6265

As far as I understand from your description you are requesting data in bars back? If it is right, then the current logic of governing N-day charts is obvious. Bars back are calculated from a certain floating starting point that defaults to the current day. So when you reload the chart after New Yor...
by Kate
26 Jun 2007
Forum: MultiCharts
Topic: Reserved Words and Plot Bug
Replies: 1
Views: 1220

Ed, These two indicators cannot work in TS because NoPlot(Plot1); is a logically incorrect phrase. NoPlot() function takes as an argument the number of the plot the current value of which becomes disabled. In this case it is not the number of the plot but its value for the current bar which is trans...
by Kate
26 Jun 2007
Forum: MCFX
Topic: historical data
Replies: 4
Views: 2353

You can install MCFX on several computers but with one license you should run only one MCFX at a time.
by Kate
26 Jun 2007
Forum: MCFX
Topic: MCFXCharting_Dump
Replies: 4
Views: 2703

Please contact us via our Live Support before deleting them as we'd like analyze why MCFX generates so many dumps and then we will help you delete them.
by Kate
26 Jun 2007
Forum: MultiCharts
Topic: MD for MC with dataBase
Replies: 13
Views: 8216

Insideask and insidebid are supported in the current beta.
by Kate
26 Jun 2007
Forum: MultiCharts
Topic: Strange problem this morning, cannot compile any study
Replies: 5
Views: 1846

Philippe,

If during the installation you select Repair instead of Remove, the previous version will be restored. This option is supposed to be used in case some of MultiCharts files are corrupted. So please check again what version of MultiCharts you repaired.
by Kate
26 Jun 2007
Forum: MultiCharts
Topic: DownGrade from current Beta
Replies: 5
Views: 2555

I recommend you not to downgrade and wait a few days for the new beta which is expected to be even more stable than the official release.
by Kate
25 Jun 2007
Forum: MultiCharts
Topic: Rollover with Esignal feed and NON-US FUTURES SYMBOLS
Replies: 4
Views: 1777

Daniel,

You need to open QuoteManager, double-click on the necessary symbol and rename it.
by Kate
25 Jun 2007
Forum: MultiCharts
Topic: Cummulative bids and offers
Replies: 11
Views: 2732

Yes, we are planning to add synthetic symbols in the future.
by Kate
25 Jun 2007
Forum: MultiCharts
Topic: multi symbols backtesting [SOLVED]
Replies: 3
Views: 1751

You can back-test 50 symbols simultaneously but you should insert them one by one. As concerns back-testing a month of 1 minute data, the time needed to back-test it will depend on the number of simulations that you will use.
by Kate
25 Jun 2007
Forum: MultiCharts
Topic: MSN data download [SOLVED]
Replies: 1
Views: 1121

In the nearest future we are not planning to make a separate plug-in for msn.com. But you can receive MSN data through FreeQuotes. You will need to open QuoteManager, go to Tools->Data sources, select FreeQuotes and click Settings, then uncheck all check boxes except for msn.com.
by Kate
25 Jun 2007
Forum: MultiCharts
Topic: Strange problem this morning, cannot compile any study
Replies: 5
Views: 1846

Philippe,

What version of MultiCharts are you using? Could you contact us via our Live Support and demonstrate this problem?
by Kate
22 Jun 2007
Forum: MultiCharts
Topic: color bars
Replies: 10
Views: 3643

Could you tell me how you'd like to paint your daily bars?
by Kate
22 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

Most likely, it will be available the next week.
by Kate
22 Jun 2007
Forum: MCFX
Topic: historical data
Replies: 4
Views: 2353

In MCFX intraday history data goes back to 2002. Please tell me what symbols and what resolutions(compression) you are using.
by Kate
22 Jun 2007
Forum: MultiCharts
Topic: How do you add eSignal continuous contract symbols?
Replies: 4
Views: 1668

I assure you that we don't have a special list of features that may be "forgotten". If you look at the list of features that are included in the current beta you'll see that we haven't wasted time. Please be patient, back-adjustment feature will certainly be accomplished in the future.
by Kate
22 Jun 2007
Forum: MultiCharts
Topic: Setexitonclose
Replies: 3
Views: 1776

In PLEditor the absence of "all contracts" will mean the same as this phrase. So you can remove "all contracts" and your code will be compiled successfully. As far as I know, "all" won't be supported in the next release.
by Kate
21 Jun 2007
Forum: MultiCharts
Topic: Partially exit of position held
Replies: 1
Views: 1097

Please try this code: if RSI(C,14) crosses over 60 then Buy ("Go Long") this bar at Close; if MarketPosition = 1 and RSI(C,14) crosses under 50 then Sell("Sell Long") next bar at Market; If currentcontracts>=3 then Sell ("Trailing Long") from entry ("Go Long") 1 contracts next bar at Lowest(Low, 2) ...
by Kate
21 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

If the toolbars are missing again, please contact us via our Live Support.
by Kate
21 Jun 2007
Forum: MultiCharts
Topic: chart window maximize after alert
Replies: 4
Views: 1569

Could you tell me what you mean by "maximize"? Do you mean that a minimized window when an alert happens pops up or do you mean this window only becomes active after an alert happens?
by Kate
21 Jun 2007
Forum: MultiCharts
Topic: Exit on Close?
Replies: 5
Views: 1548

Thankyou, but for some reason it dosent reconize the word 'setexitonclose' and Im not real familiar with EL, can you give me an exapmle how to use it at the end of this sample code: inputs: Price( Close ), FastLength( 9 ), SlowLength( 18 ) ; variables: FastAvg( 0 ), SlowAvg( 0 ) ; FastAvg = Average...
by Kate
21 Jun 2007
Forum: MultiCharts
Topic: Exit on Close?
Replies: 5
Views: 1548

Setexitonclose is supported in the current beta.
by Kate
21 Jun 2007
Forum: MultiCharts
Topic: Setexitonclose
Replies: 3
Views: 1776

Setexitonclose is not recognized in MultiCharts 2.0.777.777 but it is supported in the current beta.
by Kate
20 Jun 2007
Forum: MultiCharts
Topic: Exit on Close?
Replies: 5
Views: 1548

Please try to use setexitonclose.
by Kate
20 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

Re: double toolbars

im using vista. last week i suudenly lost my toolbars. i added them back to my charts via view/toolbars / etc. today i suddenly have 2 sets of toolbars! 066 and guest, Please describe these issues in more detail so that I can reproduce it here. When did you notice that the toolbars were missing? On...
by Kate
19 Jun 2007
Forum: MultiCharts
Topic: Multichart frozen on real time data [SOLVED]
Replies: 4
Views: 1632

I recommend you to wait till we release the next beta, probably, this week because the current one has some bugs that will be fixed in the new version.
by Kate
19 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

Ed,

Could you send me this indicator and your workspace to tokareva@tssupport.com?
by Kate
19 Jun 2007
Forum: MultiCharts
Topic: Multichart frozen on real time data [SOLVED]
Replies: 4
Views: 1632

In this version there are two known bugs: one related to eSignal and the other related to N-minute charts (you have both problems as I see from your description). When these bugs were diagnosed we made two patches and uploaded them to this forum but after we released the new beta we removed these pa...
by Kate
18 Jun 2007
Forum: MultiCharts
Topic: How do you add eSignal continuous contract symbols?
Replies: 4
Views: 1668

Currently MultiCharts doesn't support foreign European contracts as it can display only the data that can be retrieve from eSignal servers.
by Kate
18 Jun 2007
Forum: MultiCharts
Topic: Error log takes too long [SOLVED]
Replies: 1
Views: 988

We agree with you and will think how it can be done.
by Kate
18 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

Thank you for the screenshot, now I see your point. This drawback will be fixed in future versions.
by Kate
18 Jun 2007
Forum: MultiCharts
Topic: Strategy keywords
Replies: 2
Views: 1026

Could you send me this strategy or at least its part which will help us reproduce the situation to tokareva@tssupport.com? If possible please also send me your workspace to which you apply this strategy.
by Kate
18 Jun 2007
Forum: MultiCharts
Topic: no open interest
Replies: 3
Views: 1305

Simon,

What version of MultiCharts you are using? The open interest is working incorrectly in MultiCharts 2.0.777.777. If you are using this version I recommend you to upgrade.
by Kate
18 Jun 2007
Forum: MultiCharts
Topic: Data from IB?
Replies: 13
Views: 2876

You can find our online tutorials at http://tssupport.com/support/tutorials/
by Kate
15 Jun 2007
Forum: MCFX
Topic: Vista compatibility
Replies: 1
Views: 1663

Terminal7,

Sorry for the long-response time. We have already started testing the new beta version of MCFX which will run on Windows Vista and expect to release it in a week or maximum two.
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

2. Could you reintroduce the old right tick, left tick plot style in addition to your new right tick, left tick plot style. I find the old plot style necessary when creating synthetic OHLC bars. i.e. open=left tick, close = right tick We haven't changed anything here, please explain what you mean.
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

So, do we need to uninstall the old MC before installing the new one? Are there any installation steps required beyond simply "run the installer"? Does the new install overwrite the old one, or install side-by-side? When you run the new installer you should select Remove option (instead of Repair w...
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

Having problems when a chart contains more than one study which uses trendlines. When the workspace is opened I need to toggle the status off/on for the study to display.
We are aware of this bug affecting indicators that use drawing objects and will fix it in the next version.
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

Re: quote manager menu

Im running Vista and install went fine. did upgrade from xp and moving databases / indicators etc went also fine only thing i have problem with is in Quote Manager when i do right click on a symbol, the menu is empty, however when i go over with the mouse the labels are visible It is really a weird...
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: MultiCharts 2.1 Beta
Replies: 93
Views: 39688

Currently MC does not save the "Scale Type" properties on the Format Symbol/Scaling tab. For example, if I change the scale type to "User defined" and specify Max/Min scale values, or just use the Compress/Expand tool bar button to adjust price scales, MC will not persist my settings when I save th...
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: Cannot copy the QuoteManager settings to other computer [SOLVED]
Replies: 13
Views: 4225

You will need to copy the databases and transfer them to another computer. What version of MultiCharts you are using? In the new beta the databases are located at a new direction: X:\Documents and Settings\All Users\Application Data\TS Support\MultiCharts\Databases (for Windows XP) or X:\ProgramData...
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: Playsound() scheduling problem ?
Replies: 6
Views: 2036

Our developers will consider what can be done with the order of playsounds.
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: Indicators with drawing objects diseapparing
Replies: 3
Views: 1376

Could you send me your workspace to tokareva@tssupport.com so that we can test it here on both versions?
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: User-Contributed Studies
Replies: 1
Views: 1007

We combine this forum branch with the main branches.
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: slow when MC close
Replies: 4
Views: 1388

MultiCharts needs this time cache the data from your 24 charts and save it to the storage.
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: When will be the next MC Beta update ? [SOLVED]
Replies: 2
Views: 1239

It is expected to be released on Tuesday or Wednesday.
by Kate
15 Jun 2007
Forum: MultiCharts
Topic: Rollover with Esignal feed and NON-US FUTURES SYMBOLS
Replies: 4
Views: 1777

Why don't you just rename the symbol manually in QuoteManager? It is the easiest way to rollover futures. You can also export data of the expired contract into an ascii file and then import this data into the new contract.
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: testing trial version: powerlanguage error
Replies: 2
Views: 1087

Please try to use this:
buy 1 contract next bar at highest(high,5) limit;
sell 1 contract next bar at lowest(low,5) stop;
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: DDE Bar Compression Problems in MC 2.0
Replies: 2
Views: 1051

Dear Customers,
As it turned out itai's problem was caused by the fact that his tsShaper.dll hadn't been updated (he's using the version 2.0.777.777). We have done it for him and now his N-minute charts are working fine.
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: Problem with IB Auto Trading
Replies: 3
Views: 1905

Re: Problem with Auto Trading

Hello dear Guest, In order to help you resolve the issue in a most effective way we invite you to contact us via LiveChat support so our developers could connect to you via HelpDesk remote desktop connection utility and fix possible problems manually. You can join our LiveChat from this link: http:/...
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: glitch [SOLVED]
Replies: 2
Views: 1202

Re: WHAT IS WRONG HERE? [SOLVED]

Hello dear Guest, In order to help you resolve the issue in a most effective way we invite you to contact us via LiveChat support so our developers could connect to you via HelpDesk remote desktop connection utility and fix possible problems manually. You can join our LiveChat from this link: http:/...
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: How do I add a new exchange
Replies: 1
Views: 985

Adding CMEE

You need to start QuoteManager, go to Tools - Exchanges and ECN's, click
"Add" and fill in all the fields by indicating CMEE in "Exchanges & ECN" and
"Abbr" fields. All other fields should be similar to those of CME. But to be completely sure please visit www.cme.com
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: Scale MC to not include studies [SOLVED]
Replies: 17
Views: 6853

Any news on the scaling issue? Attached is a chart I was trying to build today but the scaling of the indicator flattened out price so much. (See attached snapshot)
Most likely, it will be implemented later this year.
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: is it possible with powerLanguage?
Replies: 1
Views: 1070

You will need to create 40 charts and apply the Moving Average with alerts to monitor these 40 stocks. We can help you set this up via HelpDesk.
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: Cannot copy the QuoteManager settings to other computer [SOLVED]
Replies: 13
Views: 4225

You can export the database to that computer.
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: Indicators with drawing objects diseapparing
Replies: 3
Views: 1376

We are aware of this problem with indicators which insert drawing objects and will fix it in the next version.
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: Failure to save images in MC
Replies: 2
Views: 1041

Could you contact us and demonstrate this problem on HelpDesk?
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: Option software
Replies: 1
Views: 1076

Option software hasn't been even added to our road map yet.
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: Quote window & Multiple time frames
Replies: 3
Views: 1430

Thank you for this recommendation, our developers will consider it.
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: Copy and Past charts between wsp ?
Replies: 2
Views: 1088

The new beta features the Copy/Paste option and you will be able to copy and paste windows with a few clicks (or using Ctrl+Shift+C and Ctrl+Shift+V hotkeys).
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: A few bugs in the new beta.....
Replies: 8
Views: 3268

I have some problems in the last Beta : - some drawing objects that are correctly inserted and works correctly after some seconds disappear ( also if they are always in status on )....and sometimes they are re-drawing on chart, it seems that they are refreshing..... What drawings are you using? Do ...
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: A few bugs in the new beta.....
Replies: 8
Views: 3268

I think he means if for example you save an image next time you try to open a workspace MC will be pointing at the image directory rather than the workspace directory.

Different file types should 'remember' there own path separately.
It will be done in the future version.
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: GlobalDDE on Beta 2.1.880
Replies: 2
Views: 1346

It is weird. Could you contact us via our Live Support?
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: MultiCharts vs TS
Replies: 7
Views: 6398

kate, how would you do this in powerlanguage? a more specific question. in TS, there is no built in function to do this: if number of contracts = 8, then ... if number of contracts =-5, then ... is it easy to do this in powerlanguage? What do you mean by "number of contracts"? The number of active ...
by Kate
14 Jun 2007
Forum: MultiCharts
Topic: MultiCharts vs TS
Replies: 7
Views: 6398

kate, how is powerlanguage compared to easylanguage? does it have all the functions and key words, or is there a lot missing?
Please review this thread where new and not supported EasyLanguage words are listed: http://forum.tssupport.com/viewtopic.php?t=3187
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: MultiCharts vs TS
Replies: 7
Views: 6398

the autotrade is still experimental. it will be a while before anyone would put real money on the line. What do you mean by calling auto-trading "experimental"? Stop/limit orders are not implemented yet but what other things you think we miss? backtesting is a joke. i am not holding my breathe wait...
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: Beta not loading chart data from esignal data manager
Replies: 9
Views: 2703

Could you contact us and show this problem via HelpDesk?
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: QuoteManager (QM) discussion
Replies: 8
Views: 2125

I would like the QM to be able to schedule download of historical data from IB. I would like to be able to leave the computer on with MC running... and at schedule times... QM automatically download only the latest day's data for certain specified symbols.... the next morning when i open up the cha...
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: QuoteManager (QM) discussion
Replies: 8
Views: 2125

My issue is with it keeping my IB access information specifically, the IP and port. Everytime I restart the program, I have to go to quote manager and adjust the setiings, then I wait and wait wand wait for it to update my settings. If I quit, it loses them and reverts back to a previous setting. A...
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: QuoteManager (QM) discussion
Replies: 8
Views: 2125

For example if you open 2 days worth of plain 5 minute bars and then open a second identical chart the second chart takes at least 10 seconds to load! (this is using IB though that is kind of academic). If you have internet problems the chart can stall for longer. All this data should be cached so ...
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: QuoteManager (QM) discussion
Replies: 8
Views: 2125

FuTuReZ, It'd be really faster and easier for us to fix bugs if customers who notice data stalls or other problems contact us and demonstrate these issues because sometimes reproducing a certain situation can take hours and hours of no avail. We have a special Bug Tracking system and never missed a ...
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: InteractiveBrokers charts delay in new Beta
Replies: 63
Views: 28793

Re: InteractiveBrokers charts delay in new Beta

However, it seems that it takes a very long time to load historical data from IB. eg to get a 2 days volume chart for the mini SP contract took around 10 mins to complete the chart. Also I noticed in Quotemanager that the downloading gets stuck at some point, ie the same Data request keeps repeatin...
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: A few bugs in the new beta.....
Replies: 8
Views: 3268

Iso, 1. After drawing on the chart for one symbol, when changing to a new symbol, the drawing objects from the first symbol are still on the chart. See attached snapshots, drawings were done on GLD and when I changed the symbol to USO, the drawing objects from GLD were still on the chart. This issue...
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: A few bugs in the new beta.....
Replies: 8
Views: 3268

Iso, 1. After drawing on the chart for one symbol, when changing to a new symbol, the drawing objects from the first symbol are still on the chart. See attached snapshots, drawings were done on GLD and when I changed the symbol to USO, the drawing objects from GLD were still on the chart. This issue...
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: Beta not loading chart data from esignal data manager
Replies: 9
Views: 2703

Please check it also in eSignal->File->Settings->Connections.
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: Beta not loading chart data from esignal data manager
Replies: 9
Views: 2703

Please check your user name and password for eSignal because according to the logs it returns "Invalid user name and password" message in QuoteManager. This also explains why your XP chart can be loaded but is not updating, MultiCharts retrieves the data from the storage but doesn't have access to r...
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: Multichart on Vista? [SOLVED]
Replies: 1
Views: 1190

Yes, the new beta is Vista compatible.
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: Extra tick data
Replies: 1
Views: 941

You can merge history data from some other datafeed and real-time data from IQfeed.
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: losing memory of location of wsp !@#? [SOLVED]
Replies: 6
Views: 1830

Yes, I can see the problem now and have already informed our developers about it. Thanks to your feedback this problem will be fixed in MultiCharts 2.2.
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: Point data in Mapped ASCII?
Replies: 5
Views: 1687

I can offer you the following workaround: please try to map your files as tick bars and when plotting this data in MultiCharts select tick bars instead of points in the FormatSymbol window. And though it will be called tick bars in reality it will remain your point data.
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: Missing Bars
Replies: 1
Views: 989

TWS returns the last values not constantly but only if the value of the corresponding field is changed each 0.25-0.3 secs. That's why as soon as a certain value changes a new minute will be created with the timestamp equal to the local time.
by Kate
08 Jun 2007
Forum: MultiCharts
Topic: OEC: KC-MN7 and other softs wont update....
Replies: 2
Views: 1343

Josh,

KC-MN7 is updating fine in the new beta and I can get history data. If you still have this problem please contact us. What port you are pointing to (QuoteManager->Tools->Data Sources)?
by Kate
07 Jun 2007
Forum: MultiCharts
Topic: Connecting to multiple IB accounts
Replies: 3
Views: 1993

So far it is not possible to clone IB but in the future this feature will be implemented.
by Kate
07 Jun 2007
Forum: MultiCharts
Topic: Ability to copy/paste charts between workspaces is critical
Replies: 19
Views: 4562

Is the implication here that one cannot copy a window within the same workspace?

I hope not ...

We need to be able to copy any window, completely, and paste it anywhere.

Can this be done?
Yes, you can copy any window and paste it wherever you want.
by Kate
07 Jun 2007
Forum: MultiCharts
Topic: Installing new MC beta wipes out study sorce code
Replies: 3
Views: 1311

We confirm this bug and will fix it in the next version. Thank you for this feedback, Nick.
by Kate
07 Jun 2007
Forum: MultiCharts
Topic: button for load symbol
Replies: 1
Views: 1249

We will consider the implementation of this option in the future.
by Kate
07 Jun 2007
Forum: MultiCharts
Topic: BETA-UDDE/Excel not displaying some quotes on chart
Replies: 2
Views: 1343

I tried to reproduce the situation in the new beta and entered first 25 and then 25.5 into the referenced Excel cell. But both values were displayed correctly (please see the attached screenshots). Could you post some screenshots illustrating your point?
by Kate
07 Jun 2007
Forum: MultiCharts
Topic: User Manual [SOLVED]
Replies: 1
Views: 1100

Please press F1 or go to Help at the main menu.
by Kate
07 Jun 2007
Forum: MultiCharts
Topic: ASCII Mapping Not Live?
Replies: 3
Views: 1448

Am I correct in thinking that ASCII mapping of data isn't done on a live basis. ie. when the file is updated MC doesn't do any automatic refreshing? When a mapped file is updated MultiCharts refreshes data automatically only if 1-minute, N-minute or 1-day resolutions are used. If N-tick, N-volume b...
by Kate
05 Jun 2007
Forum: MultiCharts
Topic: Ability to copy/paste charts between workspaces is critical
Replies: 19
Views: 4562

Yes. I right-clicked on a chart and I didn't see this option to "copy chart"
Josh,

Please go to File->Copy window, then create another workspace and paste this window (File->Paste), or you can use Ctrl+Shift+C and Ctrl+Shift+V.
by Kate
05 Jun 2007
Forum: MultiCharts
Topic: losing memory of location of wsp !@#? [SOLVED]
Replies: 6
Views: 1830

When I save my workspace to another directory the next time MultiCharts opens this directory.
by Kate
05 Jun 2007
Forum: MultiCharts
Topic: Hotkeys
Replies: 1
Views: 1067

It is not possible so far, but maybe we will implement this in the future.
by Kate
05 Jun 2007
Forum: MultiCharts
Topic: MC crashes and now data is wrong
Replies: 9
Views: 2975

Please contact us and we'll help you fix this problem via HelpDesk.
by Kate
05 Jun 2007
Forum: MultiCharts
Topic: Point data in Mapped ASCII?
Replies: 5
Views: 1687

It is not possible to map home brew point data, only tick and volume bars.
by Kate
05 Jun 2007
Forum: MultiCharts
Topic: Bond Market
Replies: 5
Views: 1716

That basic requirement has been requested and promised for 2 years or so,along with a lot of other stuff that seems to get ignored or forgotten about! I assure you that we've never ignored the feature requests and suggestions of our users and wonder what other features you think have been overlooked.
by Kate
05 Jun 2007
Forum: MultiCharts
Topic: Bond Market
Replies: 5
Views: 1716

Re: Bond Market

When are we going to get the proper price scaling in the bond market????
We don't have any ETA yet.
by Kate
05 Jun 2007
Forum: MultiCharts
Topic: ELCollections not working on Windows 2003
Replies: 10
Views: 4611

PLKit is almost a complete replacement for ELKit, except for rarely used cases.
As for the documentation, we don't have it yet but you can use EL documentation.
by Kate
05 Jun 2007
Forum: MultiCharts
Topic: MC API/ Assembly
Replies: 2
Views: 1457

Unfortunately, we cannot provide you with such API now.
by Kate
05 Jun 2007
Forum: MultiCharts
Topic: losing memory of location of wsp !@#? [SOLVED]
Replies: 6
Views: 1830

I tried to reproduce this situation several times but each time MultiCharts remembered the workspace location.
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: When will be the next MultiChart Update ? [SOLVED]
Replies: 40
Views: 15470

What happened to the e-mail that was supposed to be sent to everyone regarding the new release? I was thinking you all never released the beta or new version yet. Josh, We decided to wait a few days before sending notifications as we'd like to make sure that everything functions well and without er...
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: When will be the next MultiChart Update ? [SOLVED]
Replies: 40
Views: 15470

Re: Does this version inclues the IB patch ??? [SOLVED]

Does this version inclues the IB patch ???
Yes, it includes the patch for TWS 870 and next.
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: Ability to copy/paste charts between workspaces is critical
Replies: 19
Views: 4562

Doesn't look like it. I could have used this feature recently when MC wasted all my open workspaces.
Could you specify how MultiCharts wasted your workspaces? And what do you mean by saying that "it doesn't look like it"?
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: Ability to copy/paste charts between workspaces is critical
Replies: 19
Views: 4562

Doesn't look like it. I could have used this feature recently when MC wasted all my open workspaces.
Could you specify how MultiCharts wasted your workspaces? And what do you mean by saying that "it doesn't look like it"?
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: Ability to copy/paste charts between workspaces is critical
Replies: 19
Views: 4562

So, is this ability in the 2.1 Beta?
Yes, coping/pasting is available in the new beta.
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: MC crashes and now data is wrong
Replies: 9
Views: 2975

Iso,

Could you contact us via our Live Support and demonstrate this problem via HelpDesk?
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: Playsound() scheduling problem ?
Replies: 6
Views: 2036

If several alerts are triggered at the same time, how many alert windows do you see?
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: QuoteManager problem
Replies: 5
Views: 2020

Unfortunately, this improvement is not included in the last installer, but it will be certainly added in the next version.
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: MultiChart Beta freezes with OpenTick
Replies: 1
Views: 1202

If the program hangs again please leave it as is and contact us or send me the logs (located at Start->All programs->MultiCharts->Logs) to tokareva@tssupport.com
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: SetPercentTrailing
Replies: 7
Views: 2183

Yes, it has been implemented.
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: How to backfill missing data
Replies: 1
Views: 1123

So you have a gap between 29 Mar 07 & 25 May 07? Why did you try to request data from 1 Mar 07 to 30 May 07 instead? Could you send me some screenshots illustrating the situation?
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: How do I get rid of the Demo Workspaces
Replies: 4
Views: 1449

However I think it should be possible to only disable specific workspaces or use different profiles. When I open up MC it loads 24 workspaces which takes an awfull long time. Why don't you just turn off workspaces on start (uncheck "Open workspaces on start") and then open only the necessary ones? ...
by Kate
04 Jun 2007
Forum: MultiCharts
Topic: Printout second
Replies: 1
Views: 1054

To print out seconds you should use time_s. As for your second question, if you are using intraday resolutions volume(v) is up ticks, with other resolutions it is total volume.
by Kate
01 Jun 2007
Forum: MultiCharts
Topic: Indicator not updating
Replies: 14
Views: 4101

Could you send me this indicator to tokareva@tssupport.com?
by Kate
31 May 2007
Forum: MultiCharts
Topic: When will be the next MultiChart Update ? [SOLVED]
Replies: 40
Views: 15470

Will this forthcoming version include a price increase?
The price remains the same.
by Kate
31 May 2007
Forum: MultiCharts
Topic: When will be the next MultiChart Update ? [SOLVED]
Replies: 40
Views: 15470

Dear customers,

You can download this new beta version of MultiCharts here: http://forum.tssupport.com/viewtopic.php?t=3753
by Kate
30 May 2007
Forum: MultiCharts
Topic: technical chart [SOLVED]
Replies: 2
Views: 1440

As it is written in EasyLanguage Help: "The Volume Ratio indicator calculates an exponential moving average of the ratio between up and down volume. The exponential average is then plotted as an oscillator around a zero line. Volume can provide insight into the strength or weakness of a price trend....
by Kate
30 May 2007
Forum: MultiCharts
Topic: Powerlanguage question [SOLVED]
Replies: 1
Views: 1080

Yes, they are equivalent.
by Kate
30 May 2007
Forum: MultiCharts
Topic: How do I get rid of the Demo Workspaces
Replies: 4
Views: 1449

It is not possible to delete the pre-built demo workspaces at all, the installer will restore them anyway. i recommend you to close them and them go to File->Preferences->Workspaces and uncheck "Open workspaces on start" check box.
by Kate
30 May 2007
Forum: MultiCharts
Topic: Will Multichart support IB Institutional accounts?
Replies: 1
Views: 1210

Could you please provide me with more information on IB institutional accounts or give me the link where we can find this information?
by Kate
29 May 2007
Forum: MultiCharts
Topic: New IQDataFeed dll. for the latest version of IQFeed
Replies: 9
Views: 3895

Not so long ago we also experienced certain problems when we tried to request data on Monday before the session opened. We contacted IQfeed and they confirmed this bug and promised to fix it in the next version.
by Kate
29 May 2007
Forum: MultiCharts
Topic: New IQDataFeed dll. for the latest version of IQFeed
Replies: 9
Views: 3895

Could you contact us and demonstrate this error message via HelpDesk remote assistance tool?
by Kate
28 May 2007
Forum: MultiCharts
Topic: how do I paint the chart backgound ? [SOLVED]
Replies: 4
Views: 1815

It is not possible to color the background in MultiCharts.
by Kate
28 May 2007
Forum: MCFX
Topic: 24/05/2007 0505GMT - No Connection
Replies: 6
Views: 2656

James,

Unfortunately, I cannot give you a public link to our Server Monitor because it is our internal information. But I assure you that our developers are working hard to prove this product description.
by Kate
28 May 2007
Forum: MultiCharts
Topic: Automatic Contract Rollover
Replies: 3
Views: 1668

We are planning to have this feature in the future, but don't have any specified date yet.
by Kate
28 May 2007
Forum: MultiCharts
Topic: Trendlines
Replies: 3
Views: 1161

Your assumption is incorrect, MultiCharts can place studies on studies. And you can also draw trendlines on studies in the Snap mode. In this case trendlines will be anchored to the plots.
by Kate
25 May 2007
Forum: MultiCharts
Topic: MERGING OF TWO non-ASCII mapped DATA SOURCES
Replies: 2
Views: 1090

You can merge in a single chart whatever datafeeds you want (from the list of supported ones) but please keep in mind that real-time data that you will receive won't be saved in the storage because you will use the other datafeed for history data.
by Kate
25 May 2007
Forum: MultiCharts
Topic: PATSYSTEMS DATA
Replies: 3
Views: 1201

MultiCharts will save Pats data only if you collect this data in QuoteManager. So you should have QuoteManager open all the time.
by Kate
25 May 2007
Forum: MultiCharts
Topic: PATSYSTEMS DATA
Replies: 3
Views: 1201

MultiCharts will save Pats data only if you collect this data in QuoteManager. So you should have QuoteManager open all the time.
by Kate
25 May 2007
Forum: MCFX
Topic: 25/05/07 - Marginal Connection
Replies: 5
Views: 2331

James,

According to our information, at the time you pointed the server was working fine and no restarts have been traced.
by Kate
25 May 2007
Forum: MCFX
Topic: 24/05/2007 0505GMT - No Connection
Replies: 6
Views: 2656

James, I've never said something without checking this information before. Now we have the Server Monitor that monitors the ports, alerts if something goes wrong with them and even restarts the server if it doesn't respond for some time. So when you noticed that there was no connection, this Server ...
by Kate
24 May 2007
Forum: MultiCharts
Topic: Multichart - Suddenly no data
Replies: 2
Views: 1172

Could you contact us via our Live Support and demonstrate this problem via Helpdesk?
by Kate
24 May 2007
Forum: MultiCharts
Topic: MULTICHARTS Workspace Data Format
Replies: 3
Views: 1287

Currently you can only export data into ascii files.
by Kate
24 May 2007
Forum: MultiCharts
Topic: Autotrading error
Replies: 4
Views: 1846

Have you tried to trade this symbol in IB TWS? It seems that trading Forex is not permitted for your account.
by Kate
24 May 2007
Forum: MultiCharts
Topic: MULTICHARTS Workspace Data Format
Replies: 3
Views: 1287

It is the highly compressed proprietary format.
by Kate
24 May 2007
Forum: MCFX
Topic: 24/05/2007 0505GMT - No Connection
Replies: 6
Views: 2656

Thank you for your attention. Both ports are up and running.
by Kate
24 May 2007
Forum: MCFX
Topic: USDCAD - No data in many timescales
Replies: 6
Views: 3024

USD/CAD is working fine at 8000 port. If you still have this problem please contact us.
by Kate
23 May 2007
Forum: MCFX
Topic: 23/05/2007 1125GMT - No Connection
Replies: 6
Views: 2548

It is working now.
by Kate
23 May 2007
Forum: MultiCharts
Topic: How to make a running record of signals?
Replies: 8
Views: 2411

You will need to write an indicator (with Print) to do this.
by Kate
23 May 2007
Forum: MultiCharts
Topic: IB Autotrading Advisor Account problem
Replies: 5
Views: 2034

MultiCharts doesn't support advisory account so far.
by Kate
23 May 2007
Forum: MultiCharts
Topic: New IQFeed Client Compatibility
Replies: 2
Views: 1137

This new version of IQfeed was released not so long ago and naturally even the current version of MultiCharts has an outdated IQfeed dll. So you will need to update it with the new dll. uploaded here: http://forum.tssupport.com/viewtopic.php?t=3639 Or you can wait for the next release of MultiCharts...
by Kate
23 May 2007
Forum: MultiCharts
Topic: SAVING CHART DATA on DISK?
Replies: 4
Views: 1376

And what happens when you try to switch to the Offline mode? Have you restarted MultiCharts after changing the mode?
by Kate
23 May 2007
Forum: MultiCharts
Topic: Autotrading error
Replies: 4
Views: 1846

What datafeed are you using?
by Kate
23 May 2007
Forum: MultiCharts
Topic: Red Arrow in indicator listing....
Replies: 4
Views: 1851

SetBreakEven() will be supported in the next version.
by Kate
23 May 2007
Forum: MultiCharts
Topic: SAVING CHART DATA on DISK?
Replies: 4
Views: 1376

Why don't you save the required workspaces and work with them in the Offline mode?
by Kate
23 May 2007
Forum: MCFX
Topic: 23/05/2007 1125GMT - No Connection
Replies: 6
Views: 2548

Our Monitor showed that GainCapital was not responding and that's why it was automatically restarted as I described in the previous thread. This restart took about 10 minutes.
by Kate
22 May 2007
Forum: MultiCharts
Topic: When will be the next MultiChart Update ? [SOLVED]
Replies: 40
Views: 15470

We are planning to release the new version this week.
by Kate
22 May 2007
Forum: MultiCharts
Topic: Scanning Module
Replies: 6
Views: 2341

unfortunately, I cannot give any ETA when a scanner is available. Please keep an eye on our forum, it will be announced here.
by Kate
22 May 2007
Forum: MultiCharts
Topic: How to compress the database
Replies: 5
Views: 1679

You can export data of the required symbols in ascii files, then you should delete TSStorage GDB, run MultiCharts installer and select Repair option to create a new TSStorage file and after that you will need to import data from the ascii files into QuoteManager. It's really a time-consuming procedu...
by Kate
22 May 2007
Forum: MultiCharts
Topic: Red Arrow in indicator listing....
Replies: 4
Views: 1851

This red arrow indicates that although the code was compiled successfully it contains a non-supported word or words.
by Kate
21 May 2007
Forum: MCFX
Topic: A SOLUTION TO BROKEN CANDLES IN TIME BASED CHARTS
Replies: 43
Views: 15566

Erek, Our developers said that they will implement an option that will allow our customers to use either 168-hour or 24-hour threshold but they are not planning to eliminate session breaks at all, even for count-based charts. As for the new beta, as far as I know this improvement won't be included i...
by Kate
21 May 2007
Forum: MultiCharts
Topic: How to compress the database
Replies: 5
Views: 1679

Currently it is not possible to compress our databases.
by Kate
21 May 2007
Forum: MultiCharts
Topic: Trendlines
Replies: 3
Views: 1161

I have not bought the software yet and I would like to know if it allows for fixed point drawing of trendlines on either the hi, low, open or close as TS 4 allows? MultiCharts charting is very similar to TS one. If you draw trendlines in the Snap mode they will be anchored to either high, low, open...
by Kate
21 May 2007
Forum: MultiCharts
Topic: How to add eSignal forex data from specific sources?
Replies: 6
Views: 1672

eSignal regards them as futures, you can check this in the eSignal native application.
by Kate
21 May 2007
Forum: MCFX
Topic: 21/05/2007 0910GMT - No Connection
Replies: 2
Views: 1773

Around this time the server was restarted. Our developers have recently added Price Server Monitor that in case something goes wrong with the server and our developers are out of office can reanimate it within 10 minutes and after that MCFX will reconnect. It is not a final solution but it is one mo...
by Kate
18 May 2007
Forum: MultiCharts
Topic: How to add eSignal forex data from specific sources?
Replies: 6
Views: 1672

I managed to plot both symbols (EUR@GAIN A0-FX and EUR@FXCM A0-FX). What happens when you try to add them?
by Kate
17 May 2007
Forum: MultiCharts
Topic: How to add eSignal forex data from specific sources?
Replies: 6
Views: 1672

If eSignal provides Forex symbols which names contain the information from which sources data is received then you will be able to use them in MultiCharts.
by Kate
17 May 2007
Forum: MultiCharts
Topic: Plot text on tick chart
Replies: 4
Views: 1735

Unfortunately, it is not possible.
by Kate
17 May 2007
Forum: MultiCharts
Topic: Buy at Ask, Sell at Bid [SOLVED]
Replies: 1
Views: 1135

The performance report doesn't differentiate between ask or bid entry price, so you need to write a strategy with two data streams: one with Ask as a field, the other with Bid.
by Kate
17 May 2007
Forum: MultiCharts
Topic: Bid volume and Ask Volume [SOLVED]
Replies: 2
Views: 1243

The keyword here will be Ticks, but you need to use Data2 with Bid as a field and Data3 with Ask as a field in the same charting window.
by Kate
17 May 2007
Forum: MultiCharts
Topic: Expression "break" in EL [SOLVED]
Replies: 1
Views: 1048

Break is not supported yet.
by Kate
17 May 2007
Forum: MCFX
Topic: USDCAD - No data in many timescales
Replies: 6
Views: 3024

James,

All resolutions are loading correctly on port 8000, but on port 9000 N-minute and N-hour charts are not loading. It says "Waiting for data" or "1 quote received". Our developers are analyzing the problem and I'll post an update shortly.
by Kate
16 May 2007
Forum: MCFX
Topic: Reliable?
Replies: 5
Views: 2384

At this moment we are working on this issue. It is to be eliminated soon.
by Kate
16 May 2007
Forum: MultiCharts
Topic: Just bought MC, but still missing some essentials
Replies: 1
Views: 955

Unfortunately, I cannot tell you an estimated date when a MarketScanner will be available. As for the next version, we are planning to release it the next week and preparing a list of new features and bug fixes. You will be able to read about them in "What's new" section at MultiCharts page.
by Kate
16 May 2007
Forum: MultiCharts
Topic: CAN'T USE MULTICHARTS IN IB PAPER TRADING [SOLVED]
Replies: 5
Views: 1984

I'm using a simulated account. There is a bug in the market order of the simulated account. The help desk of IB said they already know such bug. The ButtonTrader also told users don't use the simulated account of IB. Could you describe this bug in more detail? Does it show up in the discrepancy of ...
by Kate
16 May 2007
Forum: MultiCharts
Topic: Alert windows
Replies: 5
Views: 1445

Unfortunately, it is not possible now but you won't have to wait too long because we are planning to release a beta version (where alert windows will be positioned one above the other) the next week.
by Kate
15 May 2007
Forum: MultiCharts
Topic: Alert windows
Replies: 5
Views: 1445

Currently alert windows overlie each other, but in future versions they will be positioned one above the other.
by Kate
15 May 2007
Forum: MultiCharts
Topic: MC screen [SOLVED]
Replies: 1
Views: 1105

MultiCharts doesn't support a quote board.
by Kate
15 May 2007
Forum: MultiCharts
Topic: Send a mail
Replies: 1
Views: 1194

So far it is not possible, this option will be available in the future versions.
by Kate
15 May 2007
Forum: MultiCharts
Topic: DDE set up
Replies: 7
Views: 4099

MultiCharts supports MT data through a DDE link as it was shown in the online tutorial. You need to contact MetaQuotes and ask about a DDE link to receive their data.
by Kate
15 May 2007
Forum: MultiCharts
Topic: EurUsd
Replies: 1
Views: 1196

What datafeed are you using? Could you contact us via our Live Support and demonstrate this problem via HelpDesk?
by Kate
15 May 2007
Forum: MultiCharts
Topic: IB Autotrading Advisor Account problem
Replies: 5
Views: 2034

Could you provide me with a screenshot of this allocation profile box and a screenshot of the sample with the necessary parameters?
by Kate
14 May 2007
Forum: MCFX
Topic: Can't take it anymore... [SOLVED]
Replies: 15
Views: 5958

The server is up and running [SOLVED]

Dear Customers,
By joint efforts of our brilliant technicians and our host's staff the MCFX server has been restored and is up and running now. For the moment being we advise you to set the program to work on the port 8000 (FXCM)
by Kate
14 May 2007
Forum: MCFX
Topic: Can't take it anymore... [SOLVED]
Replies: 15
Views: 5958

MCFX server is down [SOLVED]

Dear Customers, Today the hoster of our MCFX server informed us that their servers had been subjected to a hackers' attack that's why our server is temporary down. The ETA of restarting the server is not less than 2 hours. We convey to you the apoligies of our hoster and ask you to please be patient...
by Kate
10 May 2007
Forum: MultiCharts
Topic: Missing zero-volume bars in real time
Replies: 5
Views: 2543

IB doesn't return zero-volume ticks for such symbols as ESM7 in real-time. When the price of the next tick doesn't differ from the previous one IB returns zero volume for this tick and thus zero-volume bars appear in history data. So "Filter bars with zero volume" and "Filter bars with zero price" o...
by Kate
10 May 2007
Forum: MultiCharts
Topic: Cannot access the Warrant in IB
Replies: 2
Views: 1660

MultiCharts doesn't support warrants.
by Kate
10 May 2007
Forum: MultiCharts
Topic: ETA for VISTA Compatability
Replies: 3
Views: 1525

Probably, we will release a beta Vista compatible version at the end of the next week.
by Kate
10 May 2007
Forum: MultiCharts
Topic: How to run 2 DDE data sources? [SOLVED]
Replies: 1
Views: 1152

Could you contact us via our Live Support and show us this problem via Helpdesk remote assistance tool?
by Kate
10 May 2007
Forum: MultiCharts
Topic: New IQFeed Client
Replies: 3
Views: 1382

It's working for me, anyway, Andrew attached this dll here: http://forum.tssupport.com/viewtopic.php?t=3639
by Kate
10 May 2007
Forum: MultiCharts
Topic: CAN'T USE MULTICHARTS IN IB PAPER TRADING [SOLVED]
Replies: 5
Views: 1984

With IB demo account (edemo/demouser) you can receive only delayed quotes. I recommend you to use Simulated account.
by Kate
10 May 2007
Forum: MultiCharts
Topic: IB hotfix for the latest TWS version
Replies: 13
Views: 4030

Have you tried to plot this symbol in IB TWS to make sure that IB provided this data?
by Kate
10 May 2007
Forum: MultiCharts
Topic: Etrade Autotrading
Replies: 1
Views: 1647

OwnTrade was designed to send orders from TS 8 to supported third party brokers and cannot send orders from MultiCharts. Actually, I don't know whether such programs that can send orders from MultiCharts to any required broker exist.

Maybe, in the future MultiCharts will support Etrade.
by Kate
10 May 2007
Forum: MultiCharts
Topic: OpenECry data source plugin
Replies: 36
Views: 9413

But one improvement I can suggest is that with multiple charts of the SAME symbol, I wish MC had a more efficient way to handle this. It appears as if for data loading purposes, it treats each chart individually. If they are the SAME symbol, then multiple requests for SAME SYMBOL data of different ...
by Kate
10 May 2007
Forum: MCFX
Topic: Frozen Feeds Again..!!! [SOLVED]
Replies: 1
Views: 1618

We resolved this problem and now FXCM and GainCapital are running.
by Kate
10 May 2007
Forum: MCFX
Topic: Problems with data
Replies: 15
Views: 5184

This problem was resolved and now both FXCM and GainCapital should work.
by Kate
08 May 2007
Forum: MultiCharts
Topic: New IQFeed Client
Replies: 3
Views: 1382

Please use the dll. I uploaded here: http://forum.tssupport.com/viewtopic.php?t=3639
by Kate
08 May 2007
Forum: MultiCharts
Topic: New IQDataFeed dll. for the latest version of IQFeed
Replies: 9
Views: 3895

New IQDataFeed dll. for the latest version of IQFeed

Dear customers, We prepared a new tsIQDataFeed dll. for the latest version of IQFeed. So if you upgraded to the latest version of IQFeed, please overwrite the existing dll. that is located in C:\Program Files\Common Files\TS Support\TSServer\Datafeeds with the new one that can be downloaded here: ht...
by Kate
08 May 2007
Forum: MultiCharts
Topic: Load State Gauge?
Replies: 1
Views: 1262

You can find Load State gauge in the box next to the time box in the right lower conner. There are displayed the number of quotes in queue (q) if any and delay in seconds (s) if any.
by Kate
08 May 2007
Forum: MultiCharts
Topic: OpenECry data source plugin
Replies: 36
Views: 9413

Josh,

Thank you for your time and help in beta-testing of this plug-in.
by Kate
08 May 2007
Forum: MultiCharts
Topic: OpenECry data source plugin
Replies: 36
Views: 9413

Dear customers,

I've attached a new Open E Cry plug-in with their new API dll. and the improvements already described by Josh. The procedure is the same, you will need to unzip this folder and run regoecdatafeed777.bat.
by Kate
07 May 2007
Forum: MultiCharts
Topic: Problems with Autotrading and the TS and IB [SOLVED]
Replies: 3
Views: 1891

Although you are plotting a TS symbol, you should use the IB analog of this symbol at the Symbol dictionary tab. Please try ER2 instead of @ER2
by Kate
07 May 2007
Forum: MultiCharts
Topic: Tick Replay
Replies: 1
Views: 1196

So far MultiCharts doesn't have a Tick Replay, only DDE playback. But we are planning to make it in the future.
by Kate
07 May 2007
Forum: MultiCharts
Topic: cannot see daily bars
Replies: 1
Views: 1131

Could you contact us via our Live Chat and show this problem via HelpDesk remote assistance tool?
by Kate
07 May 2007
Forum: MultiCharts
Topic: S&P Index option chart
Replies: 1
Views: 1070

What datafeed are you using?
by Kate
07 May 2007
Forum: MCFX
Topic: TS add-on indicators and strategies
Replies: 2
Views: 2887

Could you send these indicators to tokareva@tssupport.com and we will check if they will work in MCFX Pro?
by Kate
07 May 2007
Forum: MCFX
Topic: all feeds frozen
Replies: 5
Views: 2326

Again we apologize for these troubles, this weeks we are going to apply new protective mechanisms to recover servers in a few minutes in case they go down.
by Kate
04 May 2007
Forum: MCFX
Topic: MCFX server on maintenance
Replies: 1
Views: 1498

MCFX server on maintenance

Dear customers,

Tomorrow our server will be down for technical maintenance for three hours from 5am to 8 am EST.
by Kate
04 May 2007
Forum: MultiCharts
Topic: Holiday Schedule
Replies: 1
Views: 1189

So far Holiday List is not working, it will be available in the future versions.
by Kate
04 May 2007
Forum: MCFX
Topic: A SOLUTION TO BROKEN CANDLES IN TIME BASED CHARTS
Replies: 43
Views: 15566

Terminal7 and Yosnappyj, First of all, thank you for all the information you shared with us regarding this issue. Our developers have reconsidered the way we construct data series and as an alternative to the current synchronization mechanism we can consider implementing 168-hour (24/7) session brea...
by Kate
04 May 2007
Forum: MultiCharts
Topic: IB Auto-Trading, MarketPosition update frequency
Replies: 2
Views: 1562

GD, You are right, currently MarketPosition is updated only once since strategies are recalculated on close of each bar. And so far MultiCharts doesn't feature IntraBarOrderGeneration when MarketPosition can change several times inside a bar. Our developer are working on this feature now but when th...
by Kate
04 May 2007
Forum: MultiCharts
Topic: Evaluation of easylanguage expressions
Replies: 5
Views: 1846

Yes, correct. PowerLanguage evaluate conditional expressions from left to right. EasyLanguage evaluate them from right to left.
by Kate
04 May 2007
Forum: MultiCharts
Topic: Metastock 5 Decimal Data
Replies: 2
Views: 1504

Pipscalper, Have you tried to use 1/100000 price scale in QuoteManager to display 5 decimals? For this you just need to do the following steps: - Open QuoteManager, - right-click the symbol that you need - select Edit Symbol from the pop-up menu - in Settings tab select "Use custom settings" - in pr...
by Kate
04 May 2007
Forum: MultiCharts
Topic: Evaluation of easylanguage expressions
Replies: 5
Views: 1846

PowerLanguage is smart enough and won't evaluate the second condition if the first condition is false. But you should keep in mind that in TS EasyLanguage such conditional expressions are evaluated not from left to right as in many other languages including PowerLanguage but from right to left.
by Kate
04 May 2007
Forum: MultiCharts
Topic: Specifying from which Entry Signal to Exit
Replies: 1
Views: 1228

Please try this:

buy("1") this bar at close;
if Condition1 then sell ( "Entry Name" ) from entry ("1") next bar at market ;
by Kate
04 May 2007
Forum: MultiCharts
Topic: Two purchase options of MultiCharts
Replies: 0
Views: 2039

Two purchase options of MultiCharts

From now on we offer two types of licenses for MultiCharts: 1) Product license plus unlimited support, priced at only $799.00 It is a good option for those who want to get started quickly and are ready to invest some extra money wisely. Unlimited support affords you a number of ways to receive fast...
by Kate
04 May 2007
Forum: MultiCharts
Topic: Does MC support "Once"?
Replies: 1
Views: 1268

Josh,

So far MultiCharts doesn't support this reserved word and I cannot tell you when it will.
by Kate
04 May 2007
Forum: MultiCharts
Topic: IB Autotrading question
Replies: 7
Views: 2380

In the nearest future we will release a special add-on that will enable you to handle your orders from the script, i.e. to place stop and limit orders from PowerLanguage, control market positions and receive feedback.
by Kate
03 May 2007
Forum: MultiCharts
Topic: Penny Stocks
Replies: 2
Views: 1254

Re: Penny Stocks

1. It seems that Multicharts still can't process the data of small cap stocks: I haven't found out the exact problem, but it has something to do with a low price and/or more decimals: at some point when the price gets lower (below one dollar, with 3 or 4 decimals) the data gets completely corrupted...
by Kate
03 May 2007
Forum: MultiCharts
Topic: Indicator work for combined BID/ASK/TRADE Bar [SOLVED]
Replies: 22
Views: 8303

Synthetic symbols will be implemented but the ETA isn't specified yet.
by Kate
30 Apr 2007
Forum: MultiCharts
Topic: multi-threading for optimizations
Replies: 7
Views: 2209

So far MultiCharts can run on a 64 bit system, but it won't use its full advantage. As for multi-processors, as I mentioned above, MultiCharts will calculate indicators and perform optimization much faster.
by Kate
30 Apr 2007
Forum: MultiCharts
Topic: Time & Sales
Replies: 4
Views: 1954

It is not posible to create a time&sales window in MultiCharts and unfortunately we cannot recommend you any alternatives since we don't have a profound knowledge of how it works.
by Kate
30 Apr 2007
Forum: MultiCharts
Topic: OneAlert Function
Replies: 1
Views: 1032

Could you send this code to tokareva@tssupport.com so that we'll check it?
by Kate
30 Apr 2007
Forum: MCFX
Topic: Jittery data from port 7000
Replies: 3
Views: 2175

Is this something your data feed provider can fix?
No, this data vendor provides raw data and won't do a filter, so our developers are going to filter out its data on our side.
by Kate
30 Apr 2007
Forum: MCFX
Topic: New User - Need Temp Login.
Replies: 1
Views: 1614

We don't have a trial for MCFX, so you need to subscribe for this program but if you are completely dissatisfied with it we will make a refund for you.
by Kate
30 Apr 2007
Forum: MultiCharts
Topic: IB data is excruciatingly slow to load!!
Replies: 7
Views: 2782

MultiCharts can load data from the local database fast enough, but it seems to be working slowly because so far it won't display the data before it downloads all the missing data from the moment MultiCharts was closed up to the current moment, however when it requests data from IB there may occur "I...
by Kate
27 Apr 2007
Forum: MCFX
Topic: Scaling Glitch
Replies: 10
Views: 4986

Today I managed to reproduce the situation. So it appears to be a normal behaviour because when you have an "auto-hidden" title-bar and click on the price scale the program shifts the picture (screen range) to include the title-bar. You should either not use hidden title bars, or not click on the pr...
by Kate
27 Apr 2007
Forum: MultiCharts
Topic: OpenECry data source plugin
Replies: 36
Views: 9413

Brian Weis
by Kate
27 Apr 2007
Forum: MultiCharts
Topic: New to MC, coming from TS and a few questions...
Replies: 27
Views: 5096

IF Tssupport has never tested MC over 3 monitors.. then you guys should have been frank about it, instead of just telling users that it is a hardware problem. It gives users the impression that they may need to upgrade graphics cards for it to work. Dear guest, As you can read above we don't advise...
by Kate
27 Apr 2007
Forum: MultiCharts
Topic: OpenECry data source plugin
Replies: 36
Views: 9413

Dear customers,

Open E Cry asks you to contact them and they will create a testing login for everyone who wants to participate in this testing.
by Kate
27 Apr 2007
Forum: MultiCharts
Topic: IB Autotrade Problem [SOLVED]
Replies: 1
Views: 1113

It is an IB limitation and we don't have any idea now how to workaround this problem.
by Kate
27 Apr 2007
Forum: MultiCharts
Topic: OpenECry data source plugin
Replies: 36
Views: 9413

Josh,

We also asked OpenECry team to enable our current login and password for the new server name api.openecry.com. This first dll. is working with their previous server name, sim.openecry.com.
by Kate
27 Apr 2007
Forum: MultiCharts
Topic: No Volume for Bid & Ask history data in IB [SOLVED]
Replies: 1
Views: 1175

IB doesn't provide volume for history bid and ask, so I recommend you to collect real-time data.

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