Hello,
similar problem as in the topic "Tick chart missing data" (from today).
Since today, I' missing the CQG-data (Ticks, 5min) of symbol DDZ14 (DAX INDEX FUT DEC 14 = FDAX Dec14)
in the chart.
Curious: only the data of the last 2 days (Monday 22./ Tuesday 23.9.) are missing, which
were available yesterday. A reload of all data doesn't help: including Friday (19.09.14)
all other data are available; real-time data are everytime starting at the time, the reload
was done. The mentioned 2 day are still missing everytime.
There are no problems with comparable CQG symbols like DDH15 (=FDAX Mar15) or DBZ14 (=GBL).
(therefore I think that I note all instructions of the information "Problems with Data in MultiCharts")
I already deleted DDZ14, DDH15 and DBZ14 (all data, including the symbol) in the QuoteManager.
Then I added all 3 symbols again. However it doesn't solve the problem.
What could be the reason, what is running wrong since yesterday and today?
I cann't understand / have no explanation for this behavior.
Thanks in advance,
Fredi
Missing data (2 days) for only one Futures symbol
Re: Missing data (2 days) for only one Futures symbol
Today I switched on MC - without any changes compared to yesterday - and everything is working fine.
I don't have any explanation for that - and it remains an uncomfortable feeling.
Regards,
Fredi
I don't have any explanation for that - and it remains an uncomfortable feeling.
Regards,
Fredi
- Andrew MultiCharts
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Re: Missing data (2 days) for only one Futures symbol
Hello Fredi,
Please try the following steps:
Please try the following steps:
- Close MultiCharts and all its parts.
- Make sure all MC processes are ended in Windows Task Manager. Here you can find the list of all MC processes: https://www.multicharts.com/trading-sof ... _Processes
- Open Windows Start menu and start typing “regedit” -> Enter.
- If you have MultiCharts 64 bit - in the opened window find the key HKEY_CURRENT_USER\Software\TS Support\MultiCharts64\Datafeeds\tsCQGDataFeed
- If you have MultiCharts 32 bit - in the opened window find the key HKEY_CURRENT_USER\Software\TS Support\MultiCharts\Datafeeds\tsCQGDataFeed
- Change the value of HT_Port from whatever to 8011.
- Restart MC and reload the charts by pressing CTRL+R.
- If the issue is reproduced, please please come to our live chat during working hours (6:30 am – 2:45 pm EST) to let our operators connect to your computer remotely and help you: http://messenger.providesupport.com/mes ... pport.html.