Portfolio Trader showes wrong position after a stock was sold

Questions about MultiCharts and user contributed studies.
User avatar
siscop
Posts: 193
Joined: 09 Jan 2011
Has thanked: 34 times
Been thanked: 25 times

Portfolio Trader showes wrong position after a stock was sold

Postby siscop » 21 Dec 2016

This morning I had 2 open positions: NWBI and RCL.
After the market opened I noticed that RCL Exit wasn’t handled anymore so I looked at the Orders and RCL was sold (attachment RCL-Sell2.jpg + RCL-Sell3.jpg)
– but was weird is that Portfoilo Real-time Auto Trading RCL was still on Position +58 (attachment RCL-Sell.jpg).
I expected it to be flat.
RCL-Sell.jpg
(171.99 KiB) Downloaded 597 times
RCL-Sell2.png
(9.42 KiB) Downloaded 597 times
RCL-Sell3.png
(9.47 KiB) Downloaded 597 times

User avatar
siscop
Posts: 193
Joined: 09 Jan 2011
Has thanked: 34 times
Been thanked: 25 times

Re: Portfolio Trader showes wrong position after a stock was sold

Postby siscop » 21 Dec 2016

Now after market closed the Portfolio Trader had the right Position for the stock RCL (flat). I am not really sure when it updated the information but it had the wrong info for at leased 4 hours. After market I looked it up again and it said flat.

User avatar
Alex MultiCharts
Posts: 194
Joined: 09 Aug 2013
Has thanked: 43 times
Been thanked: 76 times

Re: Portfolio Trader showes wrong position after a stock was sold

Postby Alex MultiCharts » 23 Dec 2016

Hello,

1. Please send us the Log files, collected via Feedback application (in MultiCharts go to Help -> Feedback).
2. The exact time and date of the issue.
3. Broker ID numbers of the problem orders.

User avatar
siscop
Posts: 193
Joined: 09 Jan 2011
Has thanked: 34 times
Been thanked: 25 times

Re: Portfolio Trader showes wrong position after a stock was sold

Postby siscop » 23 Dec 2016

I thought after a restart the Logs are erased and I did start the computer new due to the mouse wheel problem. I will send you the Logs when it happens again


Return to “MultiCharts”