Hi, I received the lost connection alert at 1:30am about 30 minutes later I received an alert that the connection has been reestablished. I am sure my internet went down for that period of time. My question is why didn't the charts backfill and keep updating when the connection was reestablished? instead, all charts were locked in their 1:30am state. should charts have backfilled? is there a setting I need to set? or does MC need a restart/manual refresh after a connection outage?
Thanks. Gordon
There is no connection to the digital rights management syst
- Henry MultiСharts
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Re: There is no connection to the digital rights management
Hello Gordon,
Please provide the following information:
Which data provider do you use?
What is your chart resolution?
Which instruments had the issue?
Was trading session open when your Internet connection has been reestablished?
Were the realtime values updating in the status line of the chart?
Please provide the following information:
Which data provider do you use?
What is your chart resolution?
Which instruments had the issue?
Was trading session open when your Internet connection has been reestablished?
Were the realtime values updating in the status line of the chart?
Re: There is no connection to the digital rights management
Hi Henry-
Yes, the morning session was taking place at the time of the disconnect. I did a screen grab that will provide all the detail and more for you. Fortunately, the timetamp is in the status line of these charts and you can see they also froze. The bottom right time stamp of 3:52:56 AM is correct, that is when I grabbed it.
Thank you.
Yes, the morning session was taking place at the time of the disconnect. I did a screen grab that will provide all the detail and more for you. Fortunately, the timetamp is in the status line of these charts and you can see they also froze. The bottom right time stamp of 3:52:56 AM is correct, that is when I grabbed it.
Thank you.
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- Henry MultiСharts
- Posts: 9165
- Joined: 25 Aug 2011
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Re: There is no connection to the digital rights management
Hello Gordon,
Have you saved MultiCharts logs for this occurrence? If you have saved the logs or have not restarted MultiCharts yet - please send me the logs to support@multicharts.com
Have you saved MultiCharts logs for this occurrence? If you have saved the logs or have not restarted MultiCharts yet - please send me the logs to support@multicharts.com
- Henry MultiСharts
- Posts: 9165
- Joined: 25 Aug 2011
- Has thanked: 1264 times
- Been thanked: 2957 times
Re: There is no connection to the digital rights management
In case the issue reappears - please send us the logs or come to our live chat Monday-Friday 6:30 am - 2 pm EST to demonstrate this behavior remotely. We will do our best to help you.