MultiCharts64Version 8.0Release(Build 5622) vs windows 7x64  [SOLVED]

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MultiCharts64Version 8.0Release(Build 5622) vs windows 7x64

Postby tranitroom » 21 Nov 2012

I have some problems with my multicharts version, i have installed on my pc 2 version of multicharts first is x32 second is x64, my windows is x64 version,
the problem:
- if i use multicharts x32 version work well with end of day data but not with real time data and iwbank broker
- if i use multichrtarts x64 version work well with real time data and iwbank broker but not with end of day data

i attach my configuration
tank u
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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby tranitroom » 21 Nov 2012

this is message will appare when open real time chart in multicharts x32
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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7  [SOLVED]

Postby Andrew MultiCharts » 21 Nov 2012

Please follow the steps:

1. In MultiCharts: File -> Preferences -> Workspaces on start -> Do not load workspaces on start. (you can turn it back after all steps are done)
2. In QuoteManager: Tools -> Data Sources -> IW Bank -> Make sure it is active. Basically it is recommended to make all data sources active.
3. Close all MultiCharts products and make sure all it's processes are off.
4. Download and install Microsoft .Net Framework 4.0.
5. Run MultiCharts and QuickHelp by right-click -> Run as administrator.

Let me know if the issue is reproduced after these steps.
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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby tranitroom » 22 Nov 2012

I have reinstall the multicharts x32 and work well,
after install teh multicharts x64 and follow your instruction and post you news respect your indication

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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby Andrew MultiCharts » 22 Nov 2012

Please let us know if you have any further difficulties.
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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby tranitroom » 22 Nov 2012

hallo i have reinstall multicharts x64 and work well too
......the pc mistake?????.....
well only 1 consideration
multicharts x32 work really well and fast
sometimes when i open a new charts in multicharts x64 it's slow,
bye

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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby Andrew MultiCharts » 26 Nov 2012

Should work identically. Are you talking about time for plotting data or you mean some slowness in the interface?

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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby tranitroom » 27 Nov 2012

i have update my bios and now work well without slowness

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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby Andrew MultiCharts » 27 Nov 2012

Thank you for the update. Please let us know if you have any further questions.
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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby tranitroom » 28 Nov 2012

Andrew
sometimes Multichartsx64 it's connect to IWBANK but don't receive data,
and chart don't refresh, the same problem it's on quotemanager,
i think to send you a logs

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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby Andrew MultiCharts » 28 Nov 2012

Are you able to receive data at that particular time period in IWBank software? What is the symbol? Does it always happen in the same time? If yes, please specify the time interval.

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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby tranitroom » 29 Nov 2012

Andrew i think the problem is when IWQUICK TRADE platform is disconnected and MULTICHARTS X64 disconect too,
when the connection restarting the charts don't refresh and restart too.
the next time compare this problem i send you a logs file
tank u

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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby Andrew MultiCharts » 29 Nov 2012

Sir, if the IWBank QuickTrade software disconnects, MultiCharts is not able to receive any data from IWBank data source. Unfortunately there is nothing we can do to find out why IWBank software disconnects. Please contact their support.

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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby tranitroom » 29 Nov 2012

I'll explain,
when disconnected IWBANK MULTICHARTS disconnect too,
all for a few seconds, when it returns the connection MULTICHARTS has reconect with IWBANK,
but MULTICHARTS did not update the graphics, and for example it worked everything else such as "real time market scanner", it's not regolar that the charts are stoppend when all MULTICHARTS components receive data....
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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby Andrew MultiCharts » 17 Dec 2012

We were able to reproduce the issue. It will be fixed in one of future version of MultiCharts.
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Re: MultiCharts64Version 8.0Release(Build 5622) vs windows 7

Postby tranitroom » 17 Dec 2012

really tank andrew


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