Still Waiting for help

Questions about MultiCharts and user contributed studies.
Thomas Mann
Posts: 173
Joined: 25 Aug 2007

Still Waiting for help

Postby Thomas Mann » 23 Jun 2009

Hi,
I am still waiting on an answer for why the latest release crashes on email alerts. I posted a error pic and orignal message back around the 1st of June. Are we not supporting the latest release ???
Thanks

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Andrew Kirillov
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Postby Andrew Kirillov » 23 Jun 2009

Thomas,
The e-mail alerts work properly on both versions according to our tests. Please contact helpdesk for further analysis.

Thomas Mann
Posts: 173
Joined: 25 Aug 2007

Postby Thomas Mann » 25 Jun 2009

Hi Andrew,
Thanks for the reply. I guess I am the only one capable of producing this error then. Please take a look at the error message and see if you have any suggestions.
Thanks
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Email_Error.jpg
Email_Error.jpg (12.95 KiB) Viewed 111 times

Thomas Mann
Posts: 173
Joined: 25 Aug 2007

Postby Thomas Mann » 25 Jun 2009

Hi Andrew,
I forgot to mention I ran the last Beta for weeks and sent dozens of email alerts. I never saw this error 1 time.
Thanks

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Andrew Kirillov
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Postby Andrew Kirillov » 25 Jun 2009

Dear Thomas,
Error message you can see is what we get from your email server. I suggest you to create other e-mail services. It should solve the issue.

Thomas Mann
Posts: 173
Joined: 25 Aug 2007

Postby Thomas Mann » 25 Jun 2009

Hi Andrew,
Thanks for the reply. I find it interesting it has worked for over a year up until I installed the latest release. I think I will try to roll back to the last beta. I don't really have time to chase ghosts
Thanks


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