DO NOT INSTALL LATEST VERSION

Questions about MultiCharts and user contributed studies.
flipflopper
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DO NOT INSTALL LATEST VERSION

Postby flipflopper » 14 Sep 2009

This is the WORST piece of software I have ever installed. Seems like the program is stuck in an infinite loop.

I am stunned.

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TJ
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Postby TJ » 14 Sep 2009

This is the WORST piece of software I have ever installed. Seems like the program is stuck in an infinite loop.

I am stunned.

I installed Version 5.5 Release (Build 2723) last night.

HSI ran like a charm.

I am on ES now, it runs rock solid.

I have not observed any bugs or abnormality so far.

flipflopper
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Postby flipflopper » 14 Sep 2009

You must only use one workspace at a time.

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TJ
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Postby TJ » 14 Sep 2009


flipflopper
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Postby flipflopper » 14 Sep 2009

I don't really care to see your previous posts. I have contacted customer support and they have identified the bug.

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Andrew Kirillov
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Postby Andrew Kirillov » 14 Sep 2009

Dear flipflopper,

The latest version of MultiCharts is a reliable piece of software. I can say so since about three hundred users have been using the beta for several months and haven’t reported the issue you are experiencing.

This gave us the right to release a final version.

We are going to release a patch for your problem tomorrow.

flipflopper
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Postby flipflopper » 14 Sep 2009

Thank you Andrew.

You can imagine I was alarmed when I downloaded the latest version and watched Multicharts go into and infinite loop switching between my workspaces.

I absolutely love your product and your support has been great as well. This product has come a long way and is unrivaled.

My post was meant to warn other professionals from wasting there morning dealing with a bug. If I read a post like mine I would not have installed the latest version and wouldn't have gone through the hassle.

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MC_Prog
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Postby MC_Prog » 14 Sep 2009

IMO, this topic is one more strong illustration of why the ability to have multiple versions of the platform installed side-by-side is a critical need for any trading platform that aspires to "mission-ready" status.

I thank flipflopper for the Forum report, it was a significant service to fellow users.

I concur that feedback and iteration on the Betas so far has justified the "official release".

I understand that "patch tomorrow" indicates the seriousness with which TSS takes the problem.

Still though, the fundamental issue is lack of support for side-by-side installations. Addition of this capability should be a top priority for MC 5.6.

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Andrew Kirillov
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Postby Andrew Kirillov » 16 Sep 2009

Dear flipflopper,

Here is the hofix attached.

Let me know then.

Thanks.
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HotFix for flipflopper
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2haerim
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Postby 2haerim » 16 Sep 2009

Is this fix to be applied to everyone or just to flipflopper?

What was causing the infinite loop?

Others might have experince this issue and need to know how to deal with such occasion.

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DO NOT INSTALL LATEST VERSION

Postby Yves BENOIT » 16 Sep 2009

Hello,
Flipflopper is not alone:
I have the same trouble with multiple workspaces although not systematically.
Glad we can have a patch that quickly.
I'll try it
Thanks.

Yves

flipflopper
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Postby flipflopper » 16 Sep 2009

Dear flipflopper,

Here is the hofix attached.

Let me know then.

Thanks.
Hi Andrew,

As a rule of thumb you should always include some "installation instructions" when distributing any patch/hotfix as it is not common knowledge how to install these.

I did know that this .exe file replaced the one that was in my Multicharts Program Files folder so the patch is applied and everything seems to be working fine.

Thanks for the quick fix.

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Andrew Kirillov
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Postby Andrew Kirillov » 16 Sep 2009

The patch is applied and everything seems to be working fine.

Thanks for the quick fix.
You are welcome.

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danilo
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Postby danilo » 16 Sep 2009

Andrew,

this patch will be included in the current version of MC 5.5 ? ie will be released a new build ?

Regards,
Danilo

aljafp
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Postby aljafp » 22 Sep 2009

Andrew,

this patch will be included in the current version of MC 5.5 ? ie will be released a new build ?

Regards,
Danilo
I have the same question as Danilo, can TSSupport answer this ?

Will the latest download of 5.5 contain this patch ?

thanks

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Andrew Kirillov
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Postby Andrew Kirillov » 23 Sep 2009

Dear Sirs,

Current latest available build (5.5 build 2723) does not contain the patch.

Those who need the patch: use the file attached in this thread please.

The bug is fixed for the version 6.0. So there will be no need in patch. There is no ETA for 6.0 yet.

aljafp
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Postby aljafp » 23 Sep 2009

Dear Sirs,

Current latest available build (5.5 build 2723) does not contain the patch.

Those who need the patch: use the file attached in this thread please.

The bug is fixed for the version 6.0. So there will be no need in patch. There is no ETA for 6.0 yet.
Guess i better download and keep the patch just in case.

So Andrew can you confirm, the procedure is to
1. download official 5.5 from the website
2. install 5.5
3. overwrite the official 5.5 Multicharts.exe with the one in the patch

So will all subsequent bug fixes for version 5.5 be fix via patches ?
I guess the more impt question is will all patches contain all fixes ?

thanks

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Andrew Kirillov
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Postby Andrew Kirillov » 01 Oct 2009

aljafp,
So Andrew can you confirm, the procedure is to
1. download official 5.5 from the website
2. install 5.5
3. overwrite the official 5.5 Multicharts.exe with the one in the patch
Yes you are correct.
So will all subsequent bug fixes for version 5.5 be fix via patches ?
I guess the more impt question is will all patches contain all fixes ?
No it is not reasonable practice. Bugs which were collected during the beta testing period usually fixed by release.
The abovementioned bug is just very seldom and did not appear during beta period.

So:
1) If you do experience the same problem, use the patch.
2) Otherwise use the regular 5.5 version
3) For both 1) and 2) - there will not be this bug in 6.0 so no patches will need (in general case).

flipflopper
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Postby flipflopper » 16 Nov 2009

I just upgraded to Windows 7 and this issue is back.

I tried the hotfix but it causes the program to be corrupt.

I also noticed in windows 7 that if you do have multiple workspaces open they appear one above the other?!?

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Postby flipflopper » 18 Nov 2009

Any thoughts on the two Windows 7 bugs?

flipflopper
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Postby flipflopper » 23 Nov 2009

Andrew... any thoughts?

Many will switch to Windows 7 so it may be worth taking a look!!

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Andrew Kirillov
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Postby Andrew Kirillov » 24 Nov 2009

The issue will be fixed in MultiCharts 6.

flipflopper
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Postby flipflopper » 24 Nov 2009

The issue will be fixed in MultiCharts 6.
What about how in Windows 7 all workspaces are one on top of the other.

When you open up multiple workspaces they are all on the screen at the same time instead of being able to switch between them.

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Andrew Kirillov
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Postby Andrew Kirillov » 24 Nov 2009

:) It is not a bug, it is a feature other traders had to wait for a long time...
You can disable it here:
Window | Show Detached window in Inactive workspaces

flipflopper
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Postby flipflopper » 24 Nov 2009

:) It is not a bug, it is a feature other traders had to wait for a long time...
You can disable it here:
Window | Show Detached window in Inactive workspaces
Ahhhh. Great. Thanks

flipflopper
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Postby flipflopper » 24 Nov 2009

I also have to commend you for making Multicharts so customizable.

Best charting software period!!

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Andrew Kirillov
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Postby Andrew Kirillov » 24 Nov 2009

Thank you! Vote for us if you think our software is worthy! ET and T2W is a good place to do it :)
BTW we did all dialogs resizable (thanks to MCProg advice). It wasn't easy as he assumed since it is not a standard feature and we had to program it ourselves.

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