How to Send Reports: Difference between revisions
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== Which boxes do I check? == | == Which boxes do I check? == | ||
'''Attach a screenshot''' | '''Attach a screenshot'''<br> | ||
Check this box to demonstrate the issue. If you have a multi-screen setup, screenshots of all the screens will be attached. | Check this box to demonstrate the issue. If you have a multi-screen setup, screenshots of all the screens will be attached. | ||
Make sure the issue is highlighted. | Make sure the issue is highlighted. | ||
'''Attach log files to help us understand what happened''' | '''Attach log files to help us understand what happened'''<br> | ||
Log files contain information about the internal MultiCharts process. We recommend always checking this box when sending reports. | Log files contain information about the internal MultiCharts process. We recommend always checking this box when sending reports. | ||
'''Attach minidump for crash analysis''' | '''Attach minidump for crash analysis'''<br> | ||
If the platform crashed, or it’s not responding, check this box when sending a report. Minidumps contain information about the crashed process. | If the platform crashed, or it’s not responding, check this box when sending a report. Minidumps contain information about the crashed process. | ||
'''Include backup of logs from previous sessions''' | '''Include backup of logs from previous sessions'''<br> | ||
Check this box if you restarted MultiCharts after the issue happened. | Check this box if you restarted MultiCharts after the issue happened. | ||
'''Include rarely used files''' | '''Include rarely used files'''<br> | ||
Check this box to include the Quik data source log files | Check this box to include the Quik data source log files | ||
'''Open workspaces, desktops and active instrument settings''' | '''Open workspaces, desktops and active instrument settings'''<br> | ||
Check this box if the issue is reproduced in a specific setup or if it’s script-related. | Check this box if the issue is reproduced in a specific setup or if it’s script-related. | ||
'''Data for all instruments''' | '''Data for all instruments'''<br> | ||
Check this box to attach data for all the symbols in your database. | Check this box to attach data for all the symbols in your database. | ||
We recommend sending data only for the active instruments relevant for reporting. | We recommend sending data only for the active instruments relevant for reporting. | ||
'''Data for active instruments in the open workspaces''' | '''Data for active instruments in the open workspaces'''<br> | ||
Check this box to attach the data plotted in the open workspaces. | Check this box to attach the data plotted in the open workspaces. | ||
Instrument data is required when reporting incorrect data plotting or script calculation issues. | Instrument data is required when reporting incorrect data plotting or script calculation issues. | ||
'''Include tick data''' | '''Include tick data'''<br> | ||
Check this box to attach tick data if it’s important to reproduce the issue you’re reporting. | Check this box to attach tick data if it’s important to reproduce the issue you’re reporting. | ||
'''Active indicators in the open workspaces''' | '''Active indicators in the open workspaces'''<br> | ||
Check this box to attach scripts of the indicators used. Always check this box when reporting an indicator script calculation issue. | Check this box to attach scripts of the indicators used. Always check this box when reporting an indicator script calculation issue. | ||
'''Active signals in the open workspaces''' | '''Active signals in the open workspaces'''<br> | ||
Check this box to attach scripts of the indicators used. Always check this box when reporting a signal script calculation issue. | Check this box to attach scripts of the indicators used. Always check this box when reporting a signal script calculation issue. | ||
<div style="background-color: #E3FBE5;">Note: We do not use your scripts for any purposes other than investigating the reported issue. Scripts are not stored on our end after the issue is resolved.</div> | <div style="background-color: #E3FBE5;">Note: We do not use your scripts for any purposes other than investigating the reported issue. Scripts are not stored on our end after the issue is resolved.</div> | ||
'''Custom resolution plugins''' | '''Custom resolution plugins'''<br> | ||
Check this box if the issue you’re reporting is reproduced on a custom resolution chart. | Check this box if the issue you’re reporting is reproduced on a custom resolution chart. | ||
'''Upload collected data to Help Desk''' | '''Upload collected data to Help Desk'''<br> | ||
Check this box to send an email with the report and selected data to the support email. | Check this box to send an email with the report and selected data to the support email. | ||
Uncheck this box to save the report on your machine without sending it to the support email. | Uncheck this box to save the report on your machine without sending it to the support email. | ||
[[Category:FAQ]] | [[Category:FAQ]] |