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# Download the installer<br>[https://www.multicharts.com/ | == First installation == | ||
# Download the installer<br>[https://www.multicharts.com/get-started/ '''MultiCharts''']<br>[https://www.multicharts.com/net/get-started/ '''MultiCharts .NET'''] | |||
# Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter. | |||
# '''Run the downloaded installer'''. | |||
# '''Wait for the installation to finish'''.<br> | |||
== Upgrade == | |||
# Download the installer<br>[https://www.multicharts.com/get-started/ '''MultiCharts''']<br>[https://www.multicharts.com/net/get-started/ '''MultiCharts .NET'''] | |||
# '''Close all MultiCharts components''' and make sure there are no [[MultiCharts_Processes|MultiCharts processes]] left in Task Manager -> Details tab -> Description column | # '''Close all MultiCharts components''' and make sure there are no [[MultiCharts_Processes|MultiCharts processes]] left in Task Manager -> Details tab -> Description column | ||
# Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter. | # Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter. | ||
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# '''Run the downloaded installer'''.<br><div style="background-color: #E3FBE5;">There’s no need to uninstall the version you currently have, the newer one will overwrite it keeping all your user data and settings as is.</div> | # '''Run the downloaded installer'''.<br><div style="background-color: #E3FBE5;">There’s no need to uninstall the version you currently have, the newer one will overwrite it keeping all your user data and settings as is.</div> | ||
# '''Wait for the installation to finish'''.<br>Depending on the amount and complexity of user data, the installation might take some time. Do not interrupt it to avoid installation errors. | # '''Wait for the installation to finish'''.<br>Depending on the amount and complexity of user data, the installation might take some time. Do not interrupt it to avoid installation errors. | ||
== Troubleshooting == | |||
=== The downloaded installer is “Unconfirmed” === | |||
Your browser blocked the download. You need to allow your browser to keep it: | |||
# Go to your '''browser''' (Edge, Chrome, Firefox, etc.) | |||
# Click the '''three dots''' in the top right corner of the browser window to open options | |||
# Click '''Downloads''', the Downloads window will open up | |||
# Find the MultiCharts file. There should be “'''Keep'''”. Click it to allow the download. | |||
=== The installer doesn't start === | |||
If you double-click the downloaded installer, but nothing happens, right-click it → Properties → General tab.<br> | |||
Check the '''Unblock''' box to avoid your system blocking the installer. | |||
=== Windows protected your PC === | |||
If this blue window pops up when you run the installer, click '''More info'''. The '''Run anyway''' button will appear. Click it to continue. | |||
=== 0x800c000e - Error downloading … A security problem occurred. === | |||
MultiCharts requires .NET Framework 3.5, 4.0 and 4.6.1 for correct operation. If they cannot be installed automatically, you’ll get the above message.<br> In that case, you’ll need to install/enable them manually: | |||
'''Windows Start → Settings → Apps → Programs and Features → Turn windows features on or off → check .NET Framework 3.5 and 4.6.1 (or newer)''' <br> | |||
If you're running MultiCharts on a server: '''Server Manager → Manage → Add Roles and Features → in Installation Type tab select "Role-based or feature-based installation" → Features → check .NET Framework 3.5 and 4.6.1 (or newer)''' | |||
[[Category:FAQ]] | [[Category:FAQ]] |