726
edits
(5 intermediate revisions by 2 users not shown) | |||
Line 1: | Line 1: | ||
== First installation == | == First installation == | ||
# Download the installer<br>[https://www.multicharts.com/ | # Download the installer<br>[https://www.multicharts.com/get-started/ '''MultiCharts''']<br>[https://www.multicharts.com/net/get-started/ '''MultiCharts .NET'''] | ||
# Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter. | # Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter. | ||
# '''Run the downloaded installer'''. | # '''Run the downloaded installer'''. | ||
Line 6: | Line 6: | ||
== Upgrade == | == Upgrade == | ||
# Download the installer<br>[https://www.multicharts.com/ | # Download the installer<br>[https://www.multicharts.com/get-started/ '''MultiCharts''']<br>[https://www.multicharts.com/net/get-started/ '''MultiCharts .NET'''] | ||
# '''Close all MultiCharts components''' and make sure there are no [[MultiCharts_Processes|MultiCharts processes]] left in Task Manager -> Details tab -> Description column | # '''Close all MultiCharts components''' and make sure there are no [[MultiCharts_Processes|MultiCharts processes]] left in Task Manager -> Details tab -> Description column | ||
# Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter. | # Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter. | ||
Line 14: | Line 14: | ||
== Troubleshooting == | == Troubleshooting == | ||
=== The downloaded installer is “Unconfirmed” === | |||
Your browser blocked the download. You need to allow your browser to keep it: | |||
# Go to your '''browser''' (Edge, Chrome, Firefox, etc.) | |||
# Click the '''three dots''' in the top right corner of the browser window to open options | |||
# Click '''Downloads''', the Downloads window will open up | |||
# Find the MultiCharts file. There should be “'''Keep'''”. Click it to allow the download. | |||
=== The installer doesn't start === | |||
If you double-click the downloaded installer, but nothing happens, right-click it → Properties → General tab.<br> | |||
Check the '''Unblock''' box to avoid your system blocking the installer. | |||
=== Windows protected your PC === | |||
If this blue window pops up when you run the installer, click '''More info'''. The '''Run anyway''' button will appear. Click it to continue. | |||
=== 0x800c000e - Error downloading … A security problem occurred. === | === 0x800c000e - Error downloading … A security problem occurred. === | ||
MultiCharts requires .NET Framework 3.5, 4.0 and 4.6.1 for correct operation. If they cannot be installed automatically, you’ll get the above message.<br> In that case, you’ll need to install/enable them manually: | MultiCharts requires .NET Framework 3.5, 4.0 and 4.6.1 for correct operation. If they cannot be installed automatically, you’ll get the above message.<br> In that case, you’ll need to install/enable them manually: | ||
'''Windows Start | '''Windows Start → Settings → Apps → Programs and Features → Turn windows features on or off → check .NET Framework 3.5 and 4.6.1 (or newer)''' <br> | ||
If you're running MultiCharts on a server: '''Server Manager | If you're running MultiCharts on a server: '''Server Manager → Manage → Add Roles and Features → in Installation Type tab select "Role-based or feature-based installation" → Features → check .NET Framework 3.5 and 4.6.1 (or newer)''' | ||
[[Category:FAQ]] | [[Category:FAQ]] |