MultiCharts Logs: Difference between revisions
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# Select all folders and files (except Cache folder) → '''right-click''' on any of them → '''Send to''' → '''Compressed zip folder'''. | # Select all folders and files (except Cache folder) → '''right-click''' on any of them → '''Send to''' → '''Compressed zip folder'''. | ||
# The zipped archive should be forwarded to MultiCharts tech. support. | # The zipped archive should be forwarded to MultiCharts tech. support. | ||
==How to Send Log Files Using LogsCollector== | |||
In MultiCharts 9.0 and higher versions | |||
#Select '''Help''' in the main menu | |||
#Select '''Support''' | |||
#Click '''LogsCollector''' | |||
#Describe what you were doing when the error occurred | |||
#Click '''OK''' | |||
#Click '''Save''' | |||
#Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server. | |||
<div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject.</div> | |||
[[Category:FAQ]] | [[Category:FAQ]] |