Problems with Data in MultiCharts: Difference between revisions
From MultiCharts
Problems with Data in MultiCharts (view source)
Revision as of 14:16, 24 December 2012
, 24 December 2012→Green Lights in MultiCharts
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There are multiple aspects that can possibly affect data shown on chart, DOM, market scanner windows in MultiCharts. | There are multiple aspects that can possibly affect data shown on chart, DOM, market scanner windows in MultiCharts. | ||
==Green Lights in MultiCharts== | ==Green Lights in MultiCharts== | ||
* At the bottom right corner of MultiCharts there is an indicator to show current connection status to MultiCharts authorization server. If it is green, the connection is established and your registration name (usually customer first and last name, all lower case) and registration code (16 digits that should not mixed with MultiCharts User ID) is verified, as the result it is possible to receive data from connected data source. Red or yellow means you can’t receive data. Possible reasons: | * At the bottom right corner of MultiCharts there is an indicator to show current connection status to MultiCharts authorization server. If it is green, the connection is established and your registration name (usually customer first and last name, all lower case) and registration code (16 digits that should not be mixed with MultiCharts User ID) is verified, as the result it is possible to receive data from connected data source. Red or yellow means you can’t receive data. Possible reasons: | ||
** Incorrect registration name/code. | ** Incorrect registration name/code. | ||
** Internet connection problem. | ** Internet connection problem. |