How to Send Reports: Difference between revisions
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== What do I put in the description field? == | == What do I put in the description field? == | ||
In the description field describe the issue in as much detail as possible.<br> | In the description field '''describe the issue''' in as much detail as possible.<br> | ||
Specify the date and time when the issue happened.<br> | '''Specify the date and time''' when the issue happened.<br> | ||
If it’s related to orders, specify the Broker Order IDs of the orders in question. | If it’s related to orders, specify the '''Broker Order IDs''' of the orders in question. You can find it in File -> New -> Order and Position Tracker -> Logs tab. | ||
== Which boxes do I check? == | == Which boxes do I check? == | ||
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'''Attach a screenshot'''<br> | '''Attach a screenshot'''<br> | ||
Check this box to demonstrate the issue. If you have a multi-screen setup, screenshots of all the screens will be attached. | Check this box to demonstrate the issue. If you have a multi-screen setup, screenshots of all the screens will be attached. | ||
Make sure the issue is highlighted. | Make sure the issue is highlighted.<br>If necessary, send additional screenshots to our support email. | ||
'''Attach log files to help us understand what happened'''<br> | '''Attach log files to help us understand what happened'''<br> | ||
Log files contain information about | Log files contain information about internal MultiCharts processes. We recommend always checking this box when sending reports.<div style="background-color: #E3FBE5;">'''Note''': If you have issues with '''real-time data''', make sure extended logging is enabled before sending a report. See [[How to Enable Extended Logging]]</div> | ||
'''Attach minidump for crash analysis'''<br> | '''Attach minidump for crash analysis'''<br> | ||
If the platform crashed, or it’s not responding, check this box when sending a report. Minidumps contain information about the crashed process. | If the platform crashed, or it’s not responding, check this box when sending a report. Minidumps contain information about the crashed process.<br> | ||
It is important to collect dumps at the moment when the issue is reproduced, before MultiCharts is restarted. | |||
'''Include backup of logs from previous sessions'''<br> | '''Include backup of logs from previous sessions'''<br> |