My internet was down for 24 hours and could not authenticate, and when I started MC it said my license had expired and I could not use it.
Where is the 30 day period.
This is not satisfactory.
Authentication
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I had the same problem with TS in offline mode.
If they do it like TS, you have to disable your internet clock auto resync on Windows.
This auto resync from Internet caused a clock modification, and if this occurs since the last time you have started your software, it ask you for authentication renewal (to avoid any clock manipulation allowing to use it more than 30 days offline).
If they do it like TS, you have to disable your internet clock auto resync on Windows.
This auto resync from Internet caused a clock modification, and if this occurs since the last time you have started your software, it ask you for authentication renewal (to avoid any clock manipulation allowing to use it more than 30 days offline).
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Re: Authentication
I had a similar experience with 3.x. I started MC w/internet down and aborted loading process by exiting application after IQFeed failed to connect. When I restarted MC it prompted me to register. Of cource I couldn't since my internet was down so I had to wait till it was up again.My internet was down for 24 hours and could not authenticate, and when I started MC it said my license had expired and I could not use it.
Where is the 30 day period.
This is not satisfactory.
- Marina Pashkova
- Posts: 2758
- Joined: 27 Jul 2007
Hi momentum and mojotrader,
Did you have this experience while using the trial version?
If you need help with registering for trial (or registering the license that you purchased) please contact our customer support representatives at http://messenger.providesupport.com/mes ... pport.html
Regards.
Did you have this experience while using the trial version?
If you need help with registering for trial (or registering the license that you purchased) please contact our customer support representatives at http://messenger.providesupport.com/mes ... pport.html
Regards.
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- Posts: 87
- Joined: 07 Dec 2006
I'm a registered user. You might be able to replicate this problem by:Hi momentum and mojotrader,
Did you have this experience while using the trial version?
If you need help with registering for trial (or registering the license that you purchased) please contact our customer support representatives at http://messenger.providesupport.com/mes ... pport.html
Regards.
1. Disconnecting your network from the internet. (Note leave your computer connected to your network but remove internet access. You might get by disconnecting your computer from your network but that's not my scenario.)
2. Startup MC letting it attempt to download missing data.
3. Wait a minute or two while MC tries to download data.
4. Exit MC by clicking the X button in the top right corner of the app.
5. Restart MC while your network remains disconnected from the internet.
In my case, MC prompted for registration info. I couldn't use the app till my network's internet connection was restored.
- Marina Pashkova
- Posts: 2758
- Joined: 27 Jul 2007
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- Posts: 87
- Joined: 07 Dec 2006
I'm on version 3.0.1200.4785Hi mojotrader,
Are you using the latest version of MultiCharts? In the latest version, you only need to register every 30 days. In other words, if you have registered previosly you should be able to use the program even if there's no internet connection.
I have one of those 6 month subscriptions. In fact my renewall is coming up next week i believe.
I can use it w/o internet connection but I make sure to check the "work offiline" mode when not connected, otherwise I risk being denied access. In my case I used the online mode while the internet was unavailable then aborted the application. When I tried to reenter the app, MC said I needed to register.
Pergaps "should". but cannot. I have had a permanent license for years.Hi mojotrader,
Are you using the latest version of MultiCharts? In the latest version, you only need to register every 30 days. In other words, if you have registered previosly you should be able to use the program even if there's no internet connection.
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- Marina Pashkova
- Posts: 2758
- Joined: 27 Jul 2007