Hi,
when trying to trade with MBTrading, Multicharts sends an error message:
Account xy not loaded.
The data feed from MBT works fine and there is sufficient cash for trading (I can trade manually),
MB told me that from their side everything is alright.
When activating the order automation in MC I get the following message:
Connection to MB Trading has been established.
I'm using MC version 6.1 Release (Build3605) and MBT version 11.5.0.5
How can I get the order automation work?
Can anyone help please.
Thank you very much
MBT+MC - Account xy not loaded
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- Dave Masalov
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Re: MBT+MC - Account xy not loaded
Dear fibonaccci,
Have you installed the following update?
viewtopic.php?f=1&t=7829&p=35933&hilit= ... ate#p35933
Also, please try to install MBTrading Pro. This should solve the problem.
Have you installed the following update?
viewtopic.php?f=1&t=7829&p=35933&hilit= ... ate#p35933
Also, please try to install MBTrading Pro. This should solve the problem.
-
- Posts: 49
- Joined: 26 Dec 2009
- Has thanked: 34 times
- Been thanked: 1 time
Re: MBT+MC - Account xy not loaded
Dear Dave,
I just installed the latest MBT Pro version 1.2.0.18
as well as the Updater you provided and I still get the same
Message: Account E1234567 not loaded.
Data feed and charts are OK.
When activating the order automation in MC I get the following message:
Connection to MB Trading has been established.
I'm still using MC version 6.1 Release (Build3605).
@ Henrik, thanks for the hint: I just phoned with MB in order to make sure that I use the right account number format and for me it starts with an "E" followed by seven numbers
> E1234567
MB does not support 3rd party software and they told me that MultiCharts has to support this issue.
Please help, what should I do?
Thank you very much, Best Regards
I just installed the latest MBT Pro version 1.2.0.18
as well as the Updater you provided and I still get the same
Message: Account E1234567 not loaded.
Data feed and charts are OK.
When activating the order automation in MC I get the following message:
Connection to MB Trading has been established.
I'm still using MC version 6.1 Release (Build3605).
@ Henrik, thanks for the hint: I just phoned with MB in order to make sure that I use the right account number format and for me it starts with an "E" followed by seven numbers
> E1234567
MB does not support 3rd party software and they told me that MultiCharts has to support this issue.
Please help, what should I do?
Thank you very much, Best Regards
- Dave Masalov
- Posts: 1712
- Joined: 16 Apr 2010
- Has thanked: 51 times
- Been thanked: 489 times
Re: MBT+MC - Account xy not loaded
Dear fibonaccci,
It works fine on our end. Are you able to send orders in MBT Navigator itself? If yes, please come to our Live Chat between 6:30AM and 11AM so we can connect to your computer remotely and investigate the issue.
It works fine on our end. Are you able to send orders in MBT Navigator itself? If yes, please come to our Live Chat between 6:30AM and 11AM so we can connect to your computer remotely and investigate the issue.