As of this morning my Esignal interface no longer works with Multicharts. I updated MC and Esignal to the latest releases without a resolution. My Esignal charting app and my Qlink excel client are working so the issue is isolated to the MC interface to Esignal.
Anyone else having trouble with MC/Esignal today?
Multicharts with Esignal [SOLVED]
- Henry MultiСharts
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Re: Multicharts with Esignal broken
Hello horton,
Do you have connection in eSignal Data Manager (Reception and Password should show OK status)?
If there is no connection in eSignal Data Manager-please contact eSignal support directly.
If connection is ok in eSignal Data Manager - please start QuoteManager and check the Even Log. Are there any error messages?
Do you have connection in eSignal Data Manager (Reception and Password should show OK status)?
If there is no connection in eSignal Data Manager-please contact eSignal support directly.
If connection is ok in eSignal Data Manager - please start QuoteManager and check the Even Log. Are there any error messages?
-
- Posts: 3
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Re: Multicharts with Esignal broken
I have the same problem, I think it started on Monday. The connection is ok in eSignal Data Manager and I'm running eSignal just fine, but the charts in MultiCharts are blank and stuck on "Waiting for data" or "Establishing connection... (RT: Online)".
- Attachments
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- eSignal[tsServer].txt
- QuoteManager Event Log
- (65.06 KiB) Downloaded 394 times
- Henry MultiСharts
- Posts: 9165
- Joined: 25 Aug 2011
- Has thanked: 1264 times
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Re: Multicharts with Esignal broken [SOLVED]
noodlesong,
Have you tried closing all MultiCharts processes and starting it again?
Have you tried disabling your anti virus?
Have you tried closing all MultiCharts processes and starting it again?
Have you tried disabling your anti virus?
Re: Multicharts with Esignal broken
I had eSignal reset my entitlements but I'm still down. The real hangup appears to be the interface with the minute server. Here's the last several events in the QM log, showing that minute requests are not resolving:
[02/19/2014 13:35:17] Advise Transaction 1441 Day 6E #F 19.02.14 06:00:00 - 20.02.15 05:59:00
[02/19/2014 13:35:17] Transaction 1441 Status: Online (19.02.14 19:35:17)
[02/19/2014 13:35:17] Advise Transaction 1442 Day 6E #F 18.07.04 05:00:00 - 19.02.14 05:59:00
[02/19/2014 13:35:18] Advise Transaction 1444 Day 6E #F 19.02.14 06:00:00 - 20.02.15 05:59:00
[02/19/2014 13:35:18] End-of-Day History Server Connecting
[02/19/2014 13:35:18] Transaction 1442 Status: Offline (19.02.14 19:35:18)
[02/19/2014 13:35:18] Transaction 1444 Status: Online (19.02.14 19:35:18)
[02/19/2014 13:35:18] Advise Transaction 1445 Day 6E #F 30.01.12 06:00:00 - 19.02.14 05:59:00
[02/19/2014 13:35:19] Advise Transaction 1449 Tick 6E #F 19.02.14 19:35:19 - 20.02.14 05:59:00
[02/19/2014 13:35:19] Transaction 1449 Status: Online (19.02.14 19:35:20)
[02/19/2014 13:35:20] Advise Transaction 1450 Tick 6E #F 19.02.14 19:35:00 - 19.02.14 19:35:19
[02/19/2014 13:35:20] Advise Transaction 1451 Minute 6E #F 19.02.14 16:00:00 - 19.02.14 19:35:00
[02/19/2014 13:35:21] Advise Transaction 1453 Minute 6E #F 19.02.14 06:00:00 - 19.02.14 16:00:00
[02/19/2014 13:35:21] Advise Transaction 1456 Tick 6E #F 19.02.14 19:35:21 - 20.02.14 05:59:00
[02/19/2014 13:35:22] Advise Transaction 1457 Tick 6E #F 19.02.14 19:35:00 - 19.02.14 19:35:21
[02/19/2014 13:35:22] Advise Transaction 1458 Minute 6E #F 19.02.14 19:00:00 - 19.02.14 19:35:00
[02/19/2014 13:35:23] Transaction 1456 Status: Online (19.02.14 19:35:21)
[02/19/2014 13:35:23] Advise Transaction 1460 Minute 6E #F 19.02.14 06:00:00 - 19.02.14 19:00:00
[02/19/2014 13:35:23] Advise Transaction 1463 Tick 6E #F 19.02.14 19:35:23 - 20.02.14 05:59:00
[02/19/2014 13:35:24] Advise Transaction 1464 Tick 6E #F 19.02.14 19:35:00 - 19.02.14 19:35:23
[02/19/2014 13:35:24] Transaction 1463 Status: Online (19.02.14 19:35:21)
[02/19/2014 13:35:24] Advise Transaction 1465 Minute 6E #F 19.02.14 19:34:00 - 19.02.14 19:35:00
[02/19/2014 13:35:25] Advise Transaction 1467 Minute 6E #F 19.02.14 06:00:00 - 19.02.14 19:34:00
[02/19/2014 13:35:26] Advise Transaction 1471 Tick 6E #F 19.02.14 19:35:26 - 20.02.14 05:59:00
[02/19/2014 13:35:26] Advise Transaction 1472 Tick 6E #F 19.02.14 19:35:00 - 19.02.14 19:35:26
[02/19/2014 13:35:27] Advise Transaction 1473 Minute 6E #F 19.02.14 19:30:00 - 19.02.14 19:35:00
[02/19/2014 13:35:27] Advise Transaction 1475 Minute 6E #F 19.02.14 06:00:00 - 19.02.14 19:30:00
[02/19/2014 13:35:28] Transaction 1471 Status: Online (19.02.14 19:35:23)
[02/19/2014 13:35:28] Advise Transaction 1477 Minute $DJCMED 08.12.13 05:00:00 - 09.12.13 04:59:00
[02/19/2014 13:35:29] Advise Transaction 1479 Minute $DJCMED 08.12.13 05:00:00 - 09.12.13 04:59:00
[02/19/2014 13:35:17] Advise Transaction 1441 Day 6E #F 19.02.14 06:00:00 - 20.02.15 05:59:00
[02/19/2014 13:35:17] Transaction 1441 Status: Online (19.02.14 19:35:17)
[02/19/2014 13:35:17] Advise Transaction 1442 Day 6E #F 18.07.04 05:00:00 - 19.02.14 05:59:00
[02/19/2014 13:35:18] Advise Transaction 1444 Day 6E #F 19.02.14 06:00:00 - 20.02.15 05:59:00
[02/19/2014 13:35:18] End-of-Day History Server Connecting
[02/19/2014 13:35:18] Transaction 1442 Status: Offline (19.02.14 19:35:18)
[02/19/2014 13:35:18] Transaction 1444 Status: Online (19.02.14 19:35:18)
[02/19/2014 13:35:18] Advise Transaction 1445 Day 6E #F 30.01.12 06:00:00 - 19.02.14 05:59:00
[02/19/2014 13:35:19] Advise Transaction 1449 Tick 6E #F 19.02.14 19:35:19 - 20.02.14 05:59:00
[02/19/2014 13:35:19] Transaction 1449 Status: Online (19.02.14 19:35:20)
[02/19/2014 13:35:20] Advise Transaction 1450 Tick 6E #F 19.02.14 19:35:00 - 19.02.14 19:35:19
[02/19/2014 13:35:20] Advise Transaction 1451 Minute 6E #F 19.02.14 16:00:00 - 19.02.14 19:35:00
[02/19/2014 13:35:21] Advise Transaction 1453 Minute 6E #F 19.02.14 06:00:00 - 19.02.14 16:00:00
[02/19/2014 13:35:21] Advise Transaction 1456 Tick 6E #F 19.02.14 19:35:21 - 20.02.14 05:59:00
[02/19/2014 13:35:22] Advise Transaction 1457 Tick 6E #F 19.02.14 19:35:00 - 19.02.14 19:35:21
[02/19/2014 13:35:22] Advise Transaction 1458 Minute 6E #F 19.02.14 19:00:00 - 19.02.14 19:35:00
[02/19/2014 13:35:23] Transaction 1456 Status: Online (19.02.14 19:35:21)
[02/19/2014 13:35:23] Advise Transaction 1460 Minute 6E #F 19.02.14 06:00:00 - 19.02.14 19:00:00
[02/19/2014 13:35:23] Advise Transaction 1463 Tick 6E #F 19.02.14 19:35:23 - 20.02.14 05:59:00
[02/19/2014 13:35:24] Advise Transaction 1464 Tick 6E #F 19.02.14 19:35:00 - 19.02.14 19:35:23
[02/19/2014 13:35:24] Transaction 1463 Status: Online (19.02.14 19:35:21)
[02/19/2014 13:35:24] Advise Transaction 1465 Minute 6E #F 19.02.14 19:34:00 - 19.02.14 19:35:00
[02/19/2014 13:35:25] Advise Transaction 1467 Minute 6E #F 19.02.14 06:00:00 - 19.02.14 19:34:00
[02/19/2014 13:35:26] Advise Transaction 1471 Tick 6E #F 19.02.14 19:35:26 - 20.02.14 05:59:00
[02/19/2014 13:35:26] Advise Transaction 1472 Tick 6E #F 19.02.14 19:35:00 - 19.02.14 19:35:26
[02/19/2014 13:35:27] Advise Transaction 1473 Minute 6E #F 19.02.14 19:30:00 - 19.02.14 19:35:00
[02/19/2014 13:35:27] Advise Transaction 1475 Minute 6E #F 19.02.14 06:00:00 - 19.02.14 19:30:00
[02/19/2014 13:35:28] Transaction 1471 Status: Online (19.02.14 19:35:23)
[02/19/2014 13:35:28] Advise Transaction 1477 Minute $DJCMED 08.12.13 05:00:00 - 09.12.13 04:59:00
[02/19/2014 13:35:29] Advise Transaction 1479 Minute $DJCMED 08.12.13 05:00:00 - 09.12.13 04:59:00
Re: Multicharts with Esignal broken
I have an old version 6 beta for MC on an old workstation running against the old eSignal DM. This one is running ok. Here's what the QM event log shows for successful minute server requests:
[02/19/2014 13:54:35] Advise Transaction 700 Minute 6E #F 19.02.14 17:08:00 - 19.02.14 19:00:00
[02/19/2014 13:54:35] Request 198 TurnArround=200 6E #F 1 MINUTE 19.02.14 17:08:00 - 19.02.14 19:00:00
[02/19/2014 13:54:35] Transaction 700 Status: Online (19.02.14 19:54:35)
[02/19/2014 13:54:36] Transaction 700 received: History Minutes 110 [19.02.14 17:08:00 - 19.02.14 18:59:00]
[02/19/2014 13:54:36] Complete Transaction 700
[02/19/2014 13:54:35] Advise Transaction 700 Minute 6E #F 19.02.14 17:08:00 - 19.02.14 19:00:00
[02/19/2014 13:54:35] Request 198 TurnArround=200 6E #F 1 MINUTE 19.02.14 17:08:00 - 19.02.14 19:00:00
[02/19/2014 13:54:35] Transaction 700 Status: Online (19.02.14 19:54:35)
[02/19/2014 13:54:36] Transaction 700 received: History Minutes 110 [19.02.14 17:08:00 - 19.02.14 18:59:00]
[02/19/2014 13:54:36] Complete Transaction 700
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Re: Multicharts with Esignal broken
Disabling Microsoft Security Essentials (the only anti-virus I have) did the trick for me. Which processes should I exclude to prevent this from happening again?
Re: Multicharts with Esignal broken
So something is going off the rails between the Advise event and the Request event in the MC code that interfaces with the eSignal DM minute server, but I don't know which side is causing the problem.
Re: Multicharts with Esignal broken
I'll give that a try. Gracias.Disabling Microsoft Security Essentials (the only anti-virus I have) did the trick for me. Which processes should I exclude to prevent this from happening again?
Re: Multicharts with Esignal broken
FIXED. Thanks again Henry and noodlesong.
I want to turn my av back on as soon as possible. Which MC process should I exclude from the MSSE realtime monitoring? Perhaps start with tsServer?
I want to turn my av back on as soon as possible. Which MC process should I exclude from the MSSE realtime monitoring? Perhaps start with tsServer?
- Henry MultiСharts
- Posts: 9165
- Joined: 25 Aug 2011
- Has thanked: 1264 times
- Been thanked: 2958 times
Re: Multicharts with Esignal broken
Complete list of all MultiCharts processes can be found at this page: MultiCharts_Processes