How to solve digital rights management system connection problem: Difference between revisions
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How to solve digital rights management system connection problem (view source)
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The below messages mean that MultiCharts cannot connect to the authorization server:<br> | |||
'''No connection to MultiCharts authorization system'''<br> | |||
'''There is no connection to the digital rights management system. No real-time data will be available''' | |||
There are 2 possible reasons for this: | |||
# Internet connection issues. Please check your Internet connection. | |||
# An anti-virus or firewall software is blocking MultiCharts authorization. Please try temporarily disabling your anti-virus and firewall software.<br>Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Ports # 443 and # 80 should be open. You can try to open '''www.mcauth.com''' page in your Internet Explorer browser (as MultiCharts is using its components for the authorization) and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to the DRM system. | |||
If the issue persists, please [[How_to_Send_Reports|send us logs]] to analyze it or [http://www.multicharts.com/support/contact/ contact MultiCharts Support] for assistance. | |||
[[Category:FAQ]] | [[Category:FAQ]] |